DIRECT ANSWERS TO YOUR RIVER BOAT QUESTIONS
Q - We have a friend who sees himself as quite the travel expert. He says that the new Crystal Mozart, which you rave about, is actually too fat to do a normal Danube itinerary and he thinks that the ship may, someday, be slimmed down. He also says that is why Crystal came up with this Vienna to Vienna round-trip itinerary that no one else uses. Their "fatty" is just too big top fit in most of the Danube ports. As we are strongly considering sailing this ship, based entirely on the recommendations on RBR, we wonder if you have a reaction. Our friend lives in Saskatchewan so he could be wrong.
A - River boats on a diet. Thank you for your entertaining question. From purely a marketing standpoint, we would use different wording to discuss the lady's girth. The Mozart is almost twice as wide as other ships plying the Danube. She is a full 75 feet across. This width actually is quite an advantage and is the reason why the Mozart does the Danube with an over-sized sundeck with a retractable bar, an indoor pool and Jacuzzi, a larger than normal gym, and four restaurants.
Your friend has only a slight point. The Mozart really can't navigate up the Danube on the stretch of river above Passau. But the idea of sailing round-trip out of Vienna has proven extremely popular and all of the major sites along the Danube like the Wachau Valley and the Melk Abbey are still available to Mozart guests along the most beautiful section of the river.
The fact is that the Mozart may have initiated a new, as yet unheralded. riverboat trend. AMA Waterways has announced that it will launch a new riverboat named the AmaMagna in 2019. This ship could be a serious game-changer. The AmaMagna will be the largest river ship in Europe with staterooms that average 300 square feet. The ship will be placed on the Danube will have alternative restaurants, al fresco dining, and an aft deck with kayaks and jet skis. Due to the height of bridges along the route, and the ever-present concerns about water levels, the new ship will be wider than usual not higher than usual. So another obese river boat is coming and, given the additional facilities, the larger cabins, and the opportunities for a large ship in terms of dining and shore excursion offerings, we may be witnessing the birth of a major new riverboat trend. The larger boat will jump up the AMA guest count on its typical ships from 160 to 194 guests.
While not quite as large, the Viking River Long Boats have also contributed to the birth of girth on several of Europe's rivers. Many industry observers will keep their eyes on the AmaMagna and its booking trends. Could it be that, when it comes to river cruising, size really does matter?
Q - Our travel agent is holding a tentative deposit for a trip with Pandaw from Laos to China. This sounds as though it is a really deluxe company but we would appreciate your take on it before we pull the trigger. We've done eight Crystal cruises, one Tauck river cruise and now we're looking to see some of this part of the world. We figure we'll see a lot as the trip is two weeks. We love photography, history, and being away from "fake news" for two weeks. Our agent knows we are contacting you.
A - We're sure that your agent is thrilled with that news. She may not be thrilled with our response. Noting that we don't know you, have never spoken to you, and there are many questions we would want to discuss first, our reaction is that this is a trip you ought to carefully re-consider. Pandaw is deluxe relative to many of its competitors. But many Americans don't see it that way. They have 16 boats with no more than 60 guests and each boat is a replica of a traditional colonial steamer. if you had been to Laos and China before and wanted to see a small portion for two weeks we might recommend this trip - but not for your first visit to the area.
This 14-day itinerary operates between Vientiane and China's lovely Yunnan province. It is a new, rather adventurous journey and you will see lots if jungle and some stunning scenery. But you won;t cover much territory and we think, for your first trip, there are better ways to experience more in two weeks traveling on a specially designed group tour with some day river cruise components. Many agents use Pandaw because they are affiliated with a travel agency that will do all the work for the agent customizing pre/post land tours. We have found that their river cruise product is superior to their on-ground planning services. This one should be carefully researched before putting down a binding deposit.
It will be nice getting away "fake news" stories. In Laos all newspapers are owned by the State - so no problems there.
Q - I've read all of the brochures and marketing swill put out by the travel industry about cruising on the river in Europe. My wife wants to joins friend who only know the Danube - I believe they think it is the only river east of the Mississippi. I just found this site and feel confident in asking you if I should just go with the river flow or if I should fight for the Duoro. I love good wine as does one-half of the other couple. I'll let you figure out if it is the wife or the husband. We've been to Europe twice our friends have, I believe been on one Globus Tour. We're in our mid-sixties and price is not really a major issue. Enjoy reading your material.
A - The Danube is normally seen as a great beginner river - it has some wonderful cities, Vienna and Budapest, along with a nice selection of ports along the way including pastoral farmland and less river traffic than you might find on the Rhine.
But we have a soft spot for the lesser-known Duoro and since fifty percent of your small group enjoys wine, that would seem like a battle worth waging. The Duoro starts in Northern Spain and winds its way west through Spain. Where it hits the Atlantic it serves as the border between Spain and Portugal. But the really navigable section of the river for tourism purposes is a beautiful stretch in Portugal. In a sentence, we love the Duoro because it offers lots of vineyard views along its banks, quaint villages lining the river banks, wine farms in small villages along the route that have been converted to really nice small hotels and, it earns our designation as Europe's most unspoiled and least traveled river valley. In fact, the beauty of this area might best be understood when considering that the entire Duoro River Valley has been designated a World Heritage Site by Unesco.
It appears to be the men against the women in terms of your itinerary choices. Have a nice time on the Danube.
Q - We went online to book a cruise and got totally confused. Then we called an agent, at your suggestion, and got really confused. We're trying to book the Tauck Sapphire from Paris and the room descriptions are all screwed up -nothing seems to match what is in the brochure and online. We're trying to book a cabin on the Ruby deck. I just don't understand how this could happen with a company with such a great reputation. It is making me feel that we should be looking at Viking River. At least the cabins on their web site match the cabins described by the travel agent. Is anything going on at Tauck that we should know about? Have they sold their ships?
A - Tauck doesn't own their river boats. They are designed by Tauck and built and leased from Scylla, a Swiss company that owns the boats and provides the crew.This is quite common among river boat companies. Viking River does own its own boats and is an exception in that regard.
What you are experiencing is the crossover as Tauck has redesigned your ship, as well of all of the older river boats in their fleet. In fact, the Sapphire was gutted. The biggest changes have been made to the Ruby Deck where 30 150 sq. ft. cabins were transformed into just 20 225 sq. ft. cabins. There are still fourteen 300 sq. ft. suites on the upper deck, Tauck's infamous Category 7 - the toughest cabins to confirm based on their popularity. So your confusion, and that of some of the folks you have been dealing with, has to do with Tauck's ongoing process to eliminate cabins on all of its ships and to enlarge many of its mid-range cabins substantially. The number of guests aboard the Sapphire, for example, has been reduced from 118 to just 98.
Does any of this have to do with Crystal's appearance on Europe's rivers with near five-star ships? It is more than a coincidence. Tauck is not a company that likes to settle for second-best.
Q - We are extremely excited about our first riverboat cruise in France on the Uniworld Joie de Vivre. It sounds fantastic but we wonder if you have any additional information on our ability to dance. You know, the Hully Gully and the Twist? Our agent thinks they will have dancing. The idea of dancing as we sail out of Paris is just so appealing. Are we going to be able to cut a rug on this cruise?
A - No, we're sorry, dancing with be limited to the Watusi exclusively. You are referring to the Club L'Esprit, a new venue that will be a juice bar and pool by day which will transform into a supper club at night. The dance floor will sit atop the retractable pool cover so keep the Hully down a bit least you fall through into the water. Claude's will be a supper Club with live music. It won't be opened every night - the current plan is to serve small dishes with a French flair with Claude's operating about three nights per cruise. This is an experiment - let's give Uniworld credit for trying. We are a bit concerned that the dancing may be a bit more tame than what you are expecting. But you can change that!
Q - The issue we have with river boats, even the better ones listed on your ground-breaking site, is that they do not seem to provide the kinds of suites that we would normally book in a five-star hotel. Even Tauck has cabins that are 150 square feet and "Loft" rooms where you have to go up some stairs to actually look out at the river. For those of us who appreciate room and comfort, while avoiding river boat steerage, are there any boats, now or planned for the future, that will provide some really nice space for their occupants?
A - To date, the jury is still out on the largest suites afloat. Some go unbooked because of cost issues. Will a river boat be built that is all-suite? Our guess is that a true all-suite river boat is too risky a financial gamble for most but we will see such a boat launched in Asia or South America. The quality of riverboats is already higher on the Amazon and the Irrawaddy than, say, the Rhine. For now, the largest suite is the two-bedroom aboard the Crystal Mozart at 883 sq. ft. All of the lines "Rhine Class" new-builds will have top-suites of 759 sq. ft. The Scenic Royal Panorama Suites are 475 sq. ft. It stars going down from there. Crystal has the largest suites on Europe's rivers by a wide margin.
Q - We have been reading comments on one of the cruise sites that states that Viking River is now sailing within Europe and Scandinavia on ocean cruises. Forgive my ignorance, but how do these river boats handle the ocean waves given their low draft?
A - They don't. Viking River operates solely on rivers in Europe, Asia, Russia, and soon, in America. They are not equipped to do ocean cruising because killing your passengers at sea would make for a public relations headache.
The fact is that Viking has launched a new cruise line called Viking Cruises. The initial inspection reports have been quite favorable and we think that VC is a viable option for many budget-minded cruisers seeking a reliable product with lots of contemporary Scandinavian vibes. Some in the industry describe Viking Cruises by what it does not have - on-board photographers - casinos - art auctions. It is described as an "inclusive" cruise experience because, as with three river boats, the cruises include basic shore excursions and they have promotional air programs.
Q - We have been researching various river boat lines and we were wondering what you think of Emerald Waterways. They seem to be legitimate. We are looking for a line we can take to both Europe and France in the next couple of years. We are not drinkers and, to be frank, we are on a budget. So I guess what we are asking for is a recommendation. We like contemporary versus a more traditionally-furnished boat and, if possible, a younger, more energetic crowd (we're in our late 30's). Are there several lines that jump out at you or one that seems most appropriate?
A - You should definitely have your agent review the offerings of the new "U Cruise" programs on Uniworld. But the line that we think might appeal the most is Emerald. They are a less-expensive division of Scenic, the top-tier Australian river cruise line. Beer and wine is included with meals, some excursions come at an additional cost, and the decor is rather minimalist. But the ships are lovely, sleek and modern, and Emerald Waterways is attracting an interesting mix of younger North Americans and retirees from down under who are on a bit of a budget. Their boats feature an indoor pool on the upper deck that transforms to a cinema at night. Tips are included and there are enough "C-Bikes" to go around. Emerald is launching the Liberte in Burgundy, the Destiny on the Rhine, and the Radiance on the Duoro. Three new ships, each built specifically to fit through local locks and under bridges en route.
Q - We read all of your web sites with great pleasure. Now, finally, we are planning a river cruise for 2018 that will allow us to maximize our interest in visiting sites of interest to Jewish travelers. We have, for rather painful personal reasons, an interest in the historical sites of World War Two. For this trip, of about two weeks, we would really like the best available although we would not necessarily be booking the best cabin. But we are interested in what you would recommend in terms of itinerary and cruise line. Thanks so much for what you do.
A - The itinerary we would recommend is actually new in 2018 and, as these things go, rather unknown. Our highest recommendation would go to Tauck's Royal Danube: Berlin & Kracow itinerary.
You start with three nights in Berlin followed by a seven-night Danube cruise. After visiting several towns in Germany including Nuremberg, the cruise calls in Vienna. At the end of the cruise you are transported to Krakow where guests have the opportunity to visit Auschwitz and Kazimier with their poignant memories. There are other day tours in several ports on this 14-Night journey that will include sites of Jewish interest in Bavaria and Austria.
Q - We have been looking over your reviews and, given our philosophy that we would rather take two river cruises than one ultra-deluxe river cruise, we are leaning toward Viking. We notice that you warn people that Scenic has mostly non-Americans on its ships. We wouldn't want to run into that situation on Viking. Can we count on Viking attracting mostly people from the good old USA? They show all kinds of ads on TV but I do notice the announcer is not American. Also wondering if you would agree with our travel plans to do two trips for the price of the ones you seem to be pushing?
A - Oh, where to begin? We don't "warn" people that Americans are in the minority on Scenic. Many of our clients feel that is a real plus as it makes it a more international experience and dinner conversations tend to be elevated. Besides, Scenic's guests are mostly from Australia and New Zealand, and as of 9:30 this morning, we're not at war actually or verbally with those nations.
The latest stats indicate that Viking River Cruises are currently sourcing 88% of their guests from North America. Now we want to warn you, that could mean that actual Canadians will be sailing on your ship but feed them a Tim Horton mini-muffin and they will leave you alone.
We don't know what passport the announcer on the Viking ads is holding. We do feel he is well-spoken. You could be correct - he might actually be British. Or, perhaps, he is just another well-educated Bostonian. They are all over the place.
Finally, we are sorry you feel we are "pushing" the better lines simply by identifying who they are. We think you would be much happier securing your information on a site like "CruiseCritic". We do think your philosophy has merit. The flaw, however,m is that less expensive river cruise products require far more on-board spending so the true cost really does narrow between the "best" and the "not even close to being the best lines."
Q - On the recommendation of our agent, who says she knows you, we are looking at a cruise on a ship called the Misr in Egypt. This is going to be a 13-Day trip from Aswan to Cairo and we've already worked out all the silly safety concerns etc. We live in Baltimore, we don't frighten easily, and we've always wanted to experience an authentic Nile Cruise. Our question is the boat itself. Any information would be helpful. We do realize there may not be many, if any, Americans on-board. We're well traveled. And we both have black belts!
A - Well the black belts are really going to be useful as you travel throughout Egypt. Leaving bodies in your wake as you go from port to port should make for an enjoyable vacation.
The ship is called the MISR and it is catalogued as a luxury steam cruiser first commissioned in 1907. MISR means "Egypt" in Arabic. This was a luxury yacht used for years by Egypt's Royal Family. The country's last monarch, King Farouk, used it for his birthday celebration. That is not small thing as Farouk liked to throw nice parties. We credit him with throwing the most expensive private party in travel agency history when he had the grand ballroom of the Savoy Hotel in London flooded and he had real gondola's and gondoliers, flown over from Italy for a "Venetian Night" theme party. Guests were boated across the ballroom to stop and disembark at various food stations set up along the way.
But we digress. In 2003, the MISR was purchased by a company called Traveline. They did extensive renovation on the vessel. The boat is classic and lovely with fine China and a 2-1 guest ratio. One of the things that makes a Nile Cruise essential to any serious traveler is the fact that 94% of Egypt's residents live along its banks. You cannot see Egypt if you have not sailed the Nile. You can talk to a MISR representative office in the US at 800-729-2651. It has, in our opinion, the most beautifully furnished staterooms and suites in the entire universe of riverboat accommodations.
Q - Thank you for the best independent source of information on European River Cruises. My wife and I have booked our 4th cruise for 1 Aug. We have cruised with Uniworld (twice) and Viking and were happy with both lines. In August we are scheduled with Tauck. I expect we will not be disappointed with our choice this time either.
Every cruise is different, in both itinerary as well as service and passengers. The reason we chose Tauck this time is their great reputation, and the promise of tours that go beyond the norm for the industry.
I happened on your site as I was researching for our upcoming Rhine and Moselle trip. I wish I had discovered it before the last 3 cruises. Not that we would have changed out cruise line or itinerary, but because we would have better understood some of the hiccups along the way. Our first cruise ended one lock short of Basel, so we were bused to our final destination because of a labor issue with the lock operators (we were told). On our third cruise we had to bus around a low water level on the Rhine and switch ships. That was handled very well, but it would have been more palatable had we been forewarned.Your observations regarding Agent's reluctance to bring up the potential issues of high/low water issues is spot on. As a former real estate Broker, I am very familiar with disclosing potential problems. Up front discussions about the issue can allow travelers time to better understand the whys and live with the changes when required. Thanks for your considerable time and effort in consumer education about river cruising. Should be required reading for all Agents.... and consumers!
A - Your accounts of your past river journeys reveal a real understanding of our industry and where we need to improve the way we communicate with consumers. You come across as an individual with an unusually forgiving attitude toward changes along the way. We thank you for sharing and for your kind words. We suspect you are going to have the background to allow you to fully appreciate Tauck and the way they approach their "guests".
Q - My husband and I are on our mid 70's and still active. We are more nature-oriented travelers and love hiking and national parks. We dd one cruise with National Geographic up the Columbia River. But age is catching up with us and we need a more leisurely trip. My husband is Slovakian and is interested in a river boat that visits Bratislavia. We see that Viking and AMA Waterways both stop there.
We are looking for the line with the longest stay and a private tour guide so we can get the most out of the stop. WE have done some genealogy studies and know something about this families in Slovakia and their immigration tot he USA in early 1900. We live in Florida and would like to do this trip sometime in August-September-October next year. We are more casual people and we don't know if the dress up in the evening on some of the lines will be too much for us? Any advice for us would really be appreciated.
A - If you are going to do a river cruise you will see that they don;t vary much in the time allotted to the day in Bratislava. It is, essentially, one full day. It may be possible for you to book a private guide in advance through your travel consultant. Ideally, you would prepare a careful document two months prior to your departure outlining the places you want to see and things you want to do during your day in-country so the guide can adequately prepare for your visit, perhaps even arranging for family visits.
But we want to urge you to think seriously about spending a week in Slovakia. It is a surprisingly beautiful country and your husband will not feel rushed. He needs to visit some of his family still there. You can do a week int he country with private guides for about what it would cost to do a river cruise of the same length. The dollar is strong right now against the Euro, the currency of Slovakia.
We would suggest you look closely at Viking if you do the river cruise, perhaps turning this into a two-week land/cruise vacation. We are concerned that your husband will just feel that a day in port is totally inadequate to get a feel for his heritage and a real sense of place. This should be a custom-designed vacation.
As to dress. If men are not willing to don a sports jacket in the evening while in Europe, they should stay home until they mature enough to travel.
Q - My wife and I could be considered seasoned land travelers. We have been to Alaska and the Caribbean on cruise ships. We came tot he conclusion that we are land lovers. Too much time on the ship. Our main interest is photography and we found the photo ops are limited on a cruise ship. Just not enough time in port.
Recently, we have been looking at river cruise on the Danube, River cruising seems to allow more free time? Is this true? We love to explore on our own. Are there any river cruises for photographers, preferably on the Danube? Budapest to Prague would be our choice.
A - This really is an interesting question because, while many of us still love to shoot actual pictures with actual cameras, the assumption of travel suppliers is that true Photography is a dying art. We have a culture where everyone is now a "photographer" and billions of photos are uploaded to sites like Instagram every 3 minutes (fake new statistic). The idea of someone carrying a bag filled with real photographic equipment is becoming a rare sight unless the person works for Breitbart or one of the other really serious news organizations.
It strikes us that you should try a river cruise because you will not have more time in port, but you will likely have better quality time in port because the boat will be docking in the center of town. The one economic reality here is that river boats always include shore excursions so if you walk away and do independent kind of stuff, like using a local restroom without the help of an official guide, you are going to be under-utilizing something you have already paid for in the price of your vacation. Many people have a hard time with that. We don't - and we suspect you won't.
We'd like to offer some specific recommendations: Do the Amsterdam to Budapest Route. It is longer but it will allow you to photograph three rivers instead of just one. We also suggest that before your trip, you contact a local photography club recommended by the Chamber of Commerce. You would likely be able to meet some of their member who would enjoy showing you some of the most photographic parts of their town or city.
Q - Our family has been following RiverBoatRatings for the past four years and we're pretty much at the point where we feel like we know as much about this part of the travel industry as most travel agents. So thanks for that. We are going to be booking several cabins to celebrate my mother's eightieth birthday and I am looking at one of the "Generations" theme cruises. Will the kids be entertained as Uniworld's web site promises? I am also wondering about the early booking discount of 10%? As you say, "Is this One a Real Deal?".
A - Uniworld is not as adept at handling kids as Disney is on their AMA Programs or the special Tauck sailings in conjunction with their long-established Bridges division. The people at Disney are kid "scientists" and it is hard to compete with them in the delivery of services to patrons under the age of 16. Older teens are such a bizarre species that we're not sure that any river boat can adequately contain them - but they are making valiant efforts. Uniworld is doing some rather fascinating demographic extension reaching out to Millennials with the "U" sailings and to families through generations. We would want them to have some time to learn from their children's activities programs as they are new. But, that said, Uniworld is a river boat product that is on an upward spiral and we see their ratings go up as new CSI reports come in.
The 10% early booking promotion is very real. It is doubtful that you could count on earning 10% annually in if you kept the money in an index fund so it would seem to us you should take advantage of the early booking offer. Our current rule of thumb is to advise that you do full payment in any situation where the EBD is 6% or higher.
Best to "Mom" and thanks for sticking with us for the past four years.
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Q - My husband has asked me to ask you if we can bring about five or six bottles of wine aboard the AMAPrima. He gets a bit grouchy when he is offered wines of poor or even medium quality and he would like to know that he can bring at least a few bottles top keep in the cabin and enjoy during the cruise. We've never done a river boat before but on the larger ships he has brought his wines on-board and they have charged him a corkage fee which drives him nuts but he still pays it because he loves his wines. He's got a temper and I don't want him to freak out.
I think he also wants to know about whether they will let him buy wines in port to bring aboard. Searching these small towns for a bottle he would like is mostly what he wants to do in port while I go off on the tours. Any advice would be appreciated.
Q - Our initial bit of advice is that you consider bringing a divorce attorney on the cruise in place of your husband. But short of that .......... cruise ships and river boats are able to maintain fair pricing because they can maintain a predictable level of on-board spending (OBS). It is extremely low class to try to save a few dollars by bringing your own wine or liquor on-board a ship. If the quality of wine served is not to your husband's liking, you are on the wrong ship for his obviously sophisticated palate. In fact, AMA leads the way in wine-themed cruises and pays particular attention tot he quality of wines it serves aboard its vessels.
On AMA, it is acceptable to buy a bottle or two in port and to bring it to the dining room to have it served with your dinner. There will not be any corkage fee. The important thing to know about river boats is that it is very much against the rules to drink wine you purchased on your own in any of the public lounges. It is extremely rude to know the rules going in and then to flaunt them by interfering with the river boats need to generate on-board revenue.
One final recommendation. See if you can change your reservation to join one of AMA;s excellent wine-themed cruises. Who knows, your husband might even learn a few things about wine.
Q - There are four of us interested in doing a Rhone/Saone river cruise. The available itineraries and the experience of river cruising appeals to us but one of us has numerous food sensitivities that, while not life threatening, would make for a very uncomfortable, unenjoyable trip if certain foods are not avoided. these food sensitivities have been handled successfully by Holland America on Caribbean and Alaska Cruises. Are any of these river cruise lines likely to be able to feed me if I give them a list ahead of time of which foods need to be avoided and which ones are OK?
A - You were on extremely large ships with huge galleys and areas where cross-contamination of food could more easily be avoided. We would be concerned that the tiny galleys on a river boat would be able to meet your very specific needs, creating special dishes just for you.
The way this would work is that you, or your doctor, would prepare a memo regarding what you can and cannot eat. Your travel consultant will then forward it with a personal note to the special op office that handles such requests at the line. Your agent would then get a response, usually within two weeks, detailing whether or not the river cruise line will accept you for passage and exactly what further documentation they will require. These decisions normally boil down to issue of liability. Also remember that Holland America carries a physician on every sailing with nurses and a fairly well-equipped emergency treatment center. River boats don't even carry band-aids. Should anything happen you would be sent ashore. So how good is the best doctor in Les Andelys? Pretty good would be our guess.
Q - We were going to book a river cruise with another couple on our street until we found your site and started reading about the water issues - something our "former" travel agent had never discussed with us. We were concerned enough to click the link to your cruise site, which is terrific by the way, and now we're set for a cruise to Italy and Spain on Oceania. So I guess my question is exactly what is being done a major scale to prevent future flooding along the Danube? Isn't global warming making this worse instead of better. It seems like the lines and most travel agents are not warning people about flooding and it keeps happening without any news that I can find that it is getting better.
A - You are implying that it is getting worse and that data is not conclusive. What we know is that Europe is suffering from serious heat records during mid-summer with record temperatures. But flooding is more indirectly related to climate issues. The rate at which the ice caps on the mountains surrounding Europe's major rivers melt is the single biggest variable. One can conclude that rising temperatures are causing a rise in the early melting of snow but after that it is speculative. Your question as to what the communities along the Danube are doing is a good one. The answer is largely nothing. A real effort would require serious and expensive damming projects, something these communities are generally against. Europe's rivers flow through some of the continent's most affluent areas. If there were fewer boats plying the rivers in ten years, we're not sure that this would be seen as a serious setback by these communities. Day tourists are not really popular in terms of the revenue they generate.
Q - We are going to be joining some friends for a nice river boat vacation in May of 2018. We want to start planning right away and we need to know which of the lines serves, or rather includes, all alcohol as opposed to charging for drinks that we might order. It isn't so much that we are boozers, rather that we just can't stand to be charged for things once we are relaxed on vacation. Sure you understand what we mean. Better to pay for it and be done with it. Keep up the good work - this is the best river boat web information we've found.
A - The lines that include drinks for the entire cruise at all times are Crystal,Scenic, Tauck, and Uniworld. AMA, Viking, Avalon, and Emerald do not. Some lines, such as AMA, do serve beer and wine with lunch and dinner. We frequently hear readers say they prefer a line that does not include alcohol because "I don;t want to be paying for other people's drinks." In fact, given the economy of scale and the fact that alcohol is purchased by the lines in bulk at wholesale prices, alcohol is really not a particularly significant cost of a line's operation. Staffing, food, berthing and fuel are more important cost factors. The number of guests is also a major cost determinant. There are river boats that pack in 180 guests while other are in the 110-120 range.
Q - My agent is really pushing us to sail a four-night cruise on the Mekong River on a line called Aqua. I've checked them out and they seem to be fine. The CEO of the line will be aboard and I wonder if this is enough of a reason to select this line. I get the feeling that my agent doesn't know Aqua that well, she has admitted to having never sailed them, and I wonder why the cruises offered are so short. We had said we wanted between a week and ten days for this total vacation. It's a simple flight as we live in Orange County.
A - Lots of moving parts here. This question is making us dizzy. Let us summarize our response for purposes of clarity:
01 - We rate Aqua Expeditions as one of the world's top three river cruise lines. They do not appear in our full ratings because they do not operate in Europe. We recommend them without hesitation. Another top-tier river line that does not appear in our ratings of Europe's Leading River Boat Lines is Belmond, formerly known as The Orient Express Brand. Since the trains don't operate well on the Mekong and the Irawaddy Rivers (pistons get water-logged) they changed their name. But always consider Aqua and Belmond in southeast Asia.
02 - Aqua's CEO, Galli Zugaro, is a charismatic, thoughtful gentleman. His time aboard would be interesting as he likes to talk about his vision for his company and how his product was designed. Very much insider stuff most of our readers would find of interest.
03 - There is no way we would recommend a program in Vietnam of this duration. You may think flying from LAX to Vietnam is a total breeze - we can assure you it isn't unless you will be traveling by private jet with your own sleep therapist/masseuse. Of course, since you're from Orange County you might be. Don' even consider this trip unless you can give it a minimum of eight or nine nights.
04 - The two "Sail with Our CEO" scheduled sailings are in Late May and late August. This is not the time to be visiting Vietnam. We forbid you to go to Southeast Asia in August. The only appropriate place to cruise in August is Alaska. For cooler, tolerable temperatures, you want to visit the Mekong on a cruise between September and March.
Q - We were really thrilled to read your piece about the new river cruise line for people in my age group - 2o and 30 year-olds. I've read a little bit about it on River Boat Ratings but would like to know how this idea came about. I am a business major in a grad program and am really curious about this and interested, perhaps, in doing a paper on the subject. Any information would be appreciated. Also curious as to what the cruise would be like when compared to the the Avalon cruise my folks took to Germany last August.
A - Here is a short response to your two questions. Uniworld is owned by a large travel group called The Travel Corporation. Their CEO is Brett Tollman. His office would be a great first step as you begin your research. The Travel Corporations owns several companies specializing in tour firms that cater to an age demographic of Millennials and Gen Xers. So it makes sense that Uniworld would come up with the concept. The two ships they will use initially were built in the late nineties so they were due for a refresh anyway.
No one has details as to how or where the former River Baroness or Rover Ambassador will operate but it seems clear that the product will be far less inclusive with a great deal of free time built into each day. It is assumed that U guests will want to have dinner ashore and stay out late so sailing schedules will likely reflect far more day time cruising than is now the case. Finally, we assume this project will be price-driven with low per diems a critical goal. So look for a lower entry-level price with a great deal of paid options available. Wish we could be more helpful but this project is still very much on the drawing boards. Best of luck with your research and your future time aboard the U ship.
Q - We are close to pulling the trigger on a Crystal River Cruise this September along the Danube. We're thinking, since we're eight months ahead, that we would like to pick out the best cabin and best shore excursions and then try to reserve them in advance. How do we do this? Finding out which are the best excursions is proving difficult. Any web sites you could point us to? Looking at an S1 cabin. Any thoughts? Would appreciate a prompt response.
A - Yes master ........we right on it! The only way to know which shore excursions are really the best offered in a particular port is to have a trained consultant share that information with you. That is what cruise consultants do. It is part of the service that is included in the cost of your cruise. And there are shore excursions that are clearly better planned and thought out than others. You can book shore excursions on Crystal's web site within 24 hours of having your deposit posted to the booking. Spa appointments can be confirmed online immediately after your final payment has been received. Savvy river cruisers on Crystal follow these dates carefully.
The S1 French Balcony staterooms on the Mozart are sold out for virtually the entire season. We doubt you will find one. The only cabins currently available, and there aren;t many, is a W1 or W2. The W1's have a picture window. If you find one in September - grab it. September is the most popular month to cruise the Danube. We would suggest that you avoid cabins 222 and 226 on the Mozart.
Q - We have enjoyed the information on this site and we're ready to try river boating now or in the near future. But there is one glitch - we're in our late twenties and early thirties respectfully. Our biggest criticism of what we see in the current riverboat market is that all of the cruises seem to give you too little time in port and absolutely no night life to speak of. Everything seems centered on not being constipated and waking up for an early morning tour the next day. We wonder why no one has thought of all of the 18-30 year-olds who are missing out on doing river cruising. We would hire a Uber driver to drive us up and down the Rhine but we can't find one who can drive on water..
A - We like you because you can laugh at yourself. So we're seriously going to try to help you. Be patient. Don't book anything this year unless G-Adventures, a Canadian-based tour operator that caters to a younger clientele is your style. Instead, wait until March of this year (2017) when sails of Uniworld's new division, "U by Uniworld" will open up for sales of their new product created for millennials that will begin sailing in April 2018. Uniworld is taking two of its boats, the River Baroness and the River Ambassador, both launched in the late 90's, and re-launching them as river boat products on Europe's waterways specifically re-designed for adventurous younger cruisers. Details are still a bit sketchy but you can count on more basic accommodations, more immersive shore excursions, late night departures or overnights, and later morning tour departures so those up late at night can still get some sleep before shlepping to Melk. Uniworld is also promising more and better entertainment, a pledge we would not think is going to be hard to keep.
This is, in our minds, a calculated risk. Re-engineering life aboard Europe's riverboats means that many potential guests may be turned off. We hope that Uniworld makes a success of this concept. Let's help them out. Please bring little place cards with you announcing U by Uniworld and drop one on every table each time you stop in at Starbucks during the day. We are actually standing up at the moment in tribute to Uniworld's guts and vision.
Q - I suppose you could say we are the representative of the new breed of river boat cruiser. We're active Gen X's who love the idea of a river cruise, food events, and the opportunity to do some longer bike rides. We realize that most of the folks we'd be traveling with would have more sedate sightseeing orientations, but we'd love for you to find us a program that includes an international clientele with a scattering of folks like us. Thanks so much and Awesome site!
A - Look carefully at Scenic's new "Bordeaux Cycling Endeavor". This excellent program includes biking in the Bordeaux region along Arcachon Bay, travel in the Medoc and Sauterne regions with market stops and tastings along the route, and a full day of cycling in the St. Emilion wine region, stopping for a lunch with locals.
You should also investigate the expanded partnership between Backroads Tours and AMA waterways. There are now over 100 departures on AMA for active travelers with themes that include adventure biking, walking, and hiking tours available in conjunction with your river cruise. AMA has also partnered with Backroads on full-ship charters of the new AmaViola. The best new program is called "Danube Full Ship Celebration River Cruise Bike Tour." It is a lot to say but the entire guest list is made up of bicycle enthusiasts who will ride the Wachau Valley, join local bicyclists on the famed Donauradweg, and stop for local specialties along with 150 fellow riders from the boat. If you want bike immersion - this is the one to choose.
A No worries. Most of the leading lines do stock bed extenders for those guests who are 6'5" and taller. Your travel advisor should put your request in writing and maintain a file cataloging your needs and communications with the line. But yours is not a unique issue and we see no reason to be concerned. The one fact you will need to have is the amount of daylight between the end of the bed and the nearest wall. We would suggest that you consider one of the window-facing bed accommodations on Avalon as they will provide extra space. Do be aware that there will be some low ceilings as you move about the ship.
A - We are looking at joining our dentist and his wife on an Avalon cruise next year on the German rivers. We've cruised with Celebrity, which you really short-change in my opinion on your cruisetruth site, and Oceania, which we love, numerous times. We want to sail with our friends but my husband is really concerned about the lack of evening entertainment, as well as the likelihood that we will be eating in the same dining room every night with, what I understand is, limited menus. He biggest "but" is that the food won't be as good as Oceania's.
A - Dear Mrs. Big But's: There is an unwritten rule among those of us who advise travelers that one should never share a cruise with your gynecologist, your proctologist, or your dentist. On the other hand, traveling with your psychiatrist is highly recommended. So we're opposed to this trip from the beginning. The fact is that your husband's concerns are justified. Entertainment on most river boats consists of a lone ivory tinkler who mostly plays what he has been led to believe is music Americans enjoy. Likely it will be heavy on the Strauss and light on the Bruno Mars. And yes, you do dine in the main restaurant with friends. You, for instance, would have many opportunities to hear about some of the more interesting abcesses your dentist friend has encountered. True, there are small alternative dining venues on Viking River, Scenic, Tauck and Crystal particularly, but the fact is that you are on a small vessel with the same people on a ship with a small galley and a limited menu. The food on Oceania is significantly better than anything you will experience on a riverboat with the exception of Crystal's Mozart. Why stress your husband out? Skip this cruise.
By the way, we do not review Celebrity solely because our cruise ratings site, www,cruisetruth.com deals exclusively withe the world's top ten rated cruise lines. Celebrity is close to being in the top ten - but they are not there. They are the very best of the so-called "Premium" class of mega-ships.
Q - We have been doing our homework online and found a compelling program offered by a company called Crosi. We've always wanted to do southern Africa, particularly Botswana, by river boat and this could meet our needs. What do you think about this line? They are not rate don your cruisetruth and we wonder why. Is there a better alternative we should be looking at?
A - CrosiEurope is a French company and, with 43 boats, they are the largest operator in Europe. They are considered three or four -star products with better than average French food and French crews. Guests are primarily French but Crosi's low rates do attract travelers from a great many countries. Decor is not the line's strength and standard cabins are notorious for having smallish showers. But for real travelers willing to put up with inconveniences, CrosiEurope is a viable alternative. We limit our reviews to the top-tier lines that cater primarily to the American market. That is why they are not listed.
The line has announced they will the southern Africa market with two new boats, each scheduled to carry just 16 guests. Sailings will begin in late 2017 with seven-night programs on the Zambezi and Chobe rivers centering on Botswana.
We think you should look seriously at the highly-regarded programs in southern Africa offered by AMA Waterways. Their excellent itineraries including safari camp experiences and time in Cape Town with 3-5 day cruises on the lovely "Z-Queen". We continue to think that AMA's program is one of the best and most affordable ways to experience a safari in Africa along with a cruise on a rather fascinating river along with "only here" game viewing right from the boat.
If it appears we have taken a side here that is only because we have. Let's give CrosiEurope a few years in Africa to evaluate the product and the new boats. In the meantime, we think AMA is the safer and more reliable option.
A - Yes, there are several options. The most popular route to explore Jewish history is passing through Germany along the Rhine and Main rivers. Starting with the significance of Nuremberg and the courtroom where the leaders of the Nazi regime were brought to trial to Cologne the site of an ancient synagogue, there is a great deal to see in this part of Europe. Uniworld has designed a ten-day Rhine-Main Discovery and Munich theme that focuses on the Jewish history. The first departure os on May 28th, 2017. Avalon is also operating itineraries of its Blue Danube Discovery Program that operates from Nuremberg to Budapest with additional time in Prague.
AMA was the first to operate Jewish Heritage itineraries but the company has now started to include tours dedicated to Jewish culture on all of its itineraries within Germany.
Q - We have been to China four times. I have done business there. We have an appreciation of the culture and we love the food. Our travel agent suggested we wait a year or two when we will be able to sail on Chinese theme cruises on the Viking River Line in Europe. Do you have an update on that?
A - Not an update - we can help you with the facts. Last year, Viking River, the world's largest river boat company, carried 500,000 guests on its vessels, 88% of them from the States. In the next 36 months or so something interesting will be happening. The number of visitors to Europe from China will exceed the number visiting from the United States. But Chinese tourists are not entirely comfortable running around Europe's cities on their own. Viking River is tapping into this market by taking two of its ships and completely dedicating them to the Chinese traveler wishing to sail Europe's most popular waterways. The sailings will begin next year in November.
This new Viking product will feature exclusively Mandarin-speaking staff and guests. There will be several different styles of Chinese cuisine, each with its own on-board chef. Even the toiletries will be Chinese as will all of the signage. Each ship will carry eight guides. As Travel Weekly recently reported, these cruises serving the Chinese market will be considerably more upscale than their product appealing to US travelers. One of the shore excursions, for example, will be a $30,000 option to have a private jet on standby ready to fly guests anywhere in Europe they desire. Travel patterns and products will be changing in the years to come as the luxury potential of the Chinese market outpaces that of the United States,
Q - As you seem to be the only folks talking openly about river flooding on some of these European rivers, we thought we would pose this question to you. We want to take our two teenage daughters with us this summer on a cruise itinerary that takes in Switzerland and Germany. You identify the Elbe as having the worst water level issue but we love the Viking "Elegant Elbe" itinerary which includes so much we want to see - Switzerland, a few nights in Berlin, overnights in Prague, as well as Warsaw. It also allows us to do some Jewish heritage touring in Warsaw along with the excursion to Auschwitz. So should we not do this itinerary or should we take a chance?
A - Take a chance and bring flippers! No, let us be serious. This is an outstanding itinerary on a river that is more prone to water level issues than any of the other major rivers in Europe. We think that you need to do this itinerary mid-summer when drought will be your major concern. But drought can be predicted in advance of arrival. This itinerary is so packed with highlights that we would take the chance that some portion of the trip may be disrupted. Do be aware, however, that Viking is not using top-grade hotels on this itinerary. That is one reason they are able to achieve their favorable pricing matrix. It is nearly impossible to predict what your chances of experiencing problems might be on an Elbe cruise but we recommend that you consider a one in five possibility of itinerary change or disruption. This figure will, by the way, be disputed by the lines and their PR spokesman.
Q - We are previous river boat guests of AMA and Gate 1. Now, we are looking to spend a bit more money to do something a little more exotic than Europe. We are looking at AMA's Africa and Vietnam programs, each of which we know from reading RiverBoatRatings you rate quite highly. But as long as we are in excellent health, we are really wanting something even more exotic for our next trip - so the question: What is the most exotic destination you can reach on a river boat vacation?
A - Most exotic is a challenge but our internal polling leads us to suggest you look at Pandaw's seven-night itineraries into the center of the Borneo rainforest along the upper Kapuas River. Sure there are tribal villages some memorable shrines, and a few headhunters, but how many river cruise itineraries include a rehab center for orangutans?
Q - Greetings from the coast of Carolina! We have taken too many ocean cruises to count, and are considering a rivership cruise. After reading just about everything on your EXCELLENT site, our brains are ready to explode. Here are some basic needs/filters, and most of our friends (we live in a very active 55+ community and most of us travel-- a lot) would be interested in the same needs/filters:
Fancy staterooms not required, but comfortable ones please. Fancy meals not required, but choices at each meal pleas. We are most interested in good tours, as Road Scholar is our gold standard!
We would like to have some daytime cruising, to enjoy the views. We love being with people from other countries and cultures, so bring on the Aussies and Brits, and any other kinds of people! A possible itinerary would include a beginning or end in Budapest, as we want to spend extra days there. Maybe a seven to ten day cruise? Probably ending in Budapest, as you recommend downriver. Also willing to go anytime, since we are all retired. You also recommend late May, September, and early Oct on the Danube to increase our chances of 'cruising' rather than 'busing'.
Not big wine or spirits drinkers, would prefer not to subsidize other people's drinking. I would say we do not require luxury lines, but no Motel 6 lines please!
Are we asking for too much, or, do such cruises even exist? Thank you very much.
A - Really helpful information about you and your picky friends. You have thrown in some hardballs in the sense that no line will give you exactly what you want. So the first part of our response is - no, that animal doesn't exist. The two issues that are challenging are day sailing and superior quality touring. You will find both on Crystal - but Crystal is relatively expensive and all drinks are included. Tauck, Scenic, Uniworld are also inclusive.
Our biggest concern is your desire for superior touring. For that, you have to turn to Crystal or Tauck as they go far beyond the more typical local guide walking tours offered by most of the other lines.
To come closest to what you want, we would suggest you concentrate on Avalon and AMA. AMA includes wines with dinner and does have better than average sightseeing. Avalon has some lovely, new boats that feature balcony-facing windows and the kind of American-style dining you are seeking. Our recommendation, therefore, is to consider only those river boat lines that begin with the letter "A". There is no line that meets everything on your checklist but we think AMA and Avalon will come closest.
Q - We are extremely excited to be joining our friends, there will be five couples, all from Springfield, Illinois on a cruise next year that will take in some of the Dutch ports and the flower shows. We booked the cruise with the Avalon people who were nice but not exactly useful when we started asking questions about insurance and our plans to see some of the smaller villages and countryside after our cruise ends. We're thinking about another week, perhaps using B&B's. We were wondering who we should talk to and how to go about finalizing our plans. One of the couples suggested we try to turn the reservation over to a travel agency but we're not sure if Avalon would allow that or how to go about it.
A - If you book directly and then spend a week in B&B's, you are going to have to do this trip on your own. There would be no profit in it for the agent since B&B's almost never pay commission to the booking agent. If, on the other hand, you decide to use small, quality hotels, you can easily turn your bookings over to a qualified river boat specialist who can assist you with the entire trip. All river boat lines will allow you to easily transfer your deposited booking over to an agent for handling. This is done all the time and it costs you nothing, Meanwhile, you should receive help with all of your questions. Do have your agent look into the possibility of setting this up as a group. There would be benefits and ten guests should qualify. We applaud your choice of itineraries and your after-cruise plans. Hope you enjoy great beer accompanied by a selection of fine cheeses. Wooden shoes are not at all required.
Q - We are about ready to pull the trigger on a sailing on the Scenic Jade. This will be our first river cruise and we are a bit anxious about prison-cell size rooms. There is one Royal Suite still available and I am wondering if you think we should spend the money for it given that we will be off the ship each day. My wife has some claustrophobia issues but we've done two cruises with Oceania in Penthouse cabins and they were more than fine. Also want to find out if the top deck is really a "necessity". We both work but we are not, I suspect, in the same financial category as your average client. Looking forward to assimilating with the Aussies. Thanks so much for all your incredible content. I wonder where you get it? Would you consider taking us on as clients? We're in our early forties and live in St. Louis. I am, by the way, a private investigator and I've checked you out.
A - Given what you have described and, wishing to avoid further "investigation", we are going to suggest that you not spend the money for the Royal or Royal Panorama Suites. Riverboats are not claustrophobic because the rivers are so petite and you are in sight of land at all times. This is very different than being out in the open ocean. We would recommend a Category BD at 225 square feet. This is considered by Scenic as a Deluxe Balcony stateroom and it will more than meet your needs.
Our content is created by our in-house team. We do not hire outside contractors. Since we are journalists with access to the latest industry news, and we also work extremely full time counseling clients on upscale travel worldwide, we live this stuff every day. We'd love to work with you. The first step is to share information about our firm and the way we work. We will also require a Personal Profile that will enable us to really know you well enough to make intelligent recommendations. There is a $100 Fee we assess to all new clients once they are accepted. After that, you get us for life with no fees of any kind. If, however, you carry a revolver in your sock and wear a raincoat on sunny days, the relationship could be short-lived.
Q - I have read about Disney operating river cruises that might be perfect for my family of four (my boy is 13 my girl is 9). There is a certain wholesomeness about the Disney product that we love - I don't want to worry about off-color comedians or R-rated on-board movies. Wondering how I might book such a trip. Is this a Disney cruise or are they renting someone else's boat? Do I book with an agent or can Churchill & Turen handle this?
A - At the present time, wholesome Disney is partnering with AMA Waterways. But in a somewhat surprising move, The Mouse announced that "Adventures By Disney" is adding adults-only departures in its 2017 chartered sailings with AMA. The 2016 Disney partnership with AMA was clearly successful. AMA's Disney programs uses the purpose built AmaViola, the first riverboat specifically designed for families with a considerable number of connecting cabins. Do note that the Viola uses connecting cabins - not larger cabins that will accommodate four. This dramatically increases the cost of such a venture for families.
Disney's partnership with AMA in 2016 includes seven-night Danube itineraries son the Viola that began in Vilshofen ending in Budapest. They also offered a Christmas market sailing.
As to your larger question - will Disney be setting up its own riverboat line? Our guess is that that they will and we believe they are using the current partnership with AMA to get their feet wet is part of a long-term strategy. Disney would seem to have a clear path toward being the leader in multi-generational travel. But they face one major business hurdle. They would sail full when school is out, but how do you fill new ships when school is still in session in April, May, September and October? That is why the "Adults Only" Adventures by Disney is such an interesting experiment. The Mouse loves profits and Europe's rivers seem ready to provide Minnie with the lifestyle to which she is accustomed.
Oh, and yes, we certainly handle Disney as we have for thirty years. But make certain you are traveling with kids. If you're not, we think there are going to be better options.
- [caption id="attachment_1648" align="alignleft" width="226"] AmaCerto[/caption]
Q - Hi - just found your excellent site today. Some quick info before the question on heat. My wife and I are considering a cruise on AMA from Amsterdam to Basel plus the extra land days to Zurich/Lucerne in mid-July of next year. The date is fixed as we would be joining some other family members who have made the initial plans already. I have been to Europe six times (only once in summer) and I am a seasoned traveler. - but never on any type of cruise for either of us. My wife has never been to Europe. We are both in our fifties. She has lupus and her health issues make her more sensitive to heat and humidity than most. I checked average temperatures along the cities of the Rhine in July and the average highs and lows are moderate and look acceptable to me. Am I missing something or, on average, is the heat and humidity in this area just not that bad.
A - This is a bit tough to answer. The only really positive thing we can say about river cruising in mid-July is that it is fractionally better than cruising in mid-August. Heat and humidity will likely be an issue as will crowds. We don;t think that the term "moderate" really applies. Mid-summer on the continent has seen record highs, the highest temps since records were kept. Heat warnings this July were issued for Switzerland's central plateau with record highs in the Basel and Rhone regions.
We would suggest that a discussion with your wife's physician should decide this issue. If you make the trip, do remember to bring a complete medical summary so that it can be presented to a local English-speaking doctor should the need arise.
Would we feel more comfortable having you seeing portions of Europe on a Baltic itinerary in July - yes. And we would feel most comfortable having you on a ship with good on-board medical facilities and staff, something river boats do not provide.
Given all of that, we still think things will be fine and you should do the trip with your physician's consent. But do avoid full-day touring in the heat. Also put our advice in perspective. Ours is a minority voice when it comes to mid-summer travel in Europe. Not everyone shares our belief that heat-induced exhaustion on July and August programs is something consumers should carefully consider.
Q - We are booked on Viking River's Elegant Elbe program on October 26th next year. The cruise goes from Prague to Berlin. It is our very first cruise of any kind and we're excited. We got 2-1 rates and the people at Viking were extremely nice and helpful. One thing we are wondering about - how can we get invited to the Captain's table for dinner. We hear that is a special event and we'd love to try it one time. Any other advice would be appreciated.
A - The first bit of advice might be that you cancel your cruise and reschedule it. The Elbe has the worst record of all of Europe's major rivers when it comes to flooding. Most of the lines do not operate there for that reason. We do not want your first experience to be ruined by a higher than normal likelihood of itinerary changes.
Dining with a Captain on a river boat does not have the same panache as it might on a luxury cruise vessel. Riverboat Captains are selected for their experience - not their personality. Most often, they are employed by the real owners of the ships not the brand that leases them. You might find their dinner conversation less entertaining than you imagine as many of the current captains speak German fluently but have a hard time with English. As with any floating hotel, guests selected to grace the Captain's table are normally selected from the pricier accommodations.
All of that said, it should not be difficult to sit with the Captain. Soon after boarding, speak with the on-board Cruise Director and let him/her know of your desire. Normally it can be easily arranged. If the table conversation gets bogged down, ask the table what they think of Trump's foreign policy positions.
Q - We are really looking forward to booking a Seine river boat program with Uniworld that begins in Paris. But the flooding earlier this year and really given us pause- we've been speaking with our agent asking for some sort of guarantee or written policy so we will know that, in the event the ship can't operate, we will know what kind of program will be offered. My wife suffers from motion sickness and we just don;t want to be stuck on a bus tour with no out.
Our travel agent has been unable to provide an answer to my rather specific question. So I'll ask you - what is the policy when the river boat can't sail? You have a wonderful site but I just don't see the answer to this question detailed. I am not putting down a deposit until I get a definitive answer from someone in your industry.
A - It is our policy to never take responsibility for our "industry". In fact, the very point you raise is one that we have been asking of river boat executives for the past six months. We have tabulated responses from every one of them and they are all virtually identical - "we handle each water-related issue on a case-by-case basis."
That is the policy under which most river boat vacations in Europe are sold. You have no specific idea of what will be offered should your itinerary fail to operate as described. There is no line that offers anything like a "Guarantee" regarding water-related issues.
Most of the lines have a policy where they determine the number of nights the boat could not operate and they take that room night cost percentage from the total creating a monetary value that is offered to booked guests already in Europe as a future credit. It is not worth cash.
Should you arrive in Europe only to discover that your river cruise will not be operating as scheduled, you will normally be offered the option of returning home. But you will not be offered the future credit.
This is our current real life best advice to put the odds in your favor in terms of a favorable outcome to flooding or low water level issues:
THE CHURCHILL & TUREN LTD. TEN-POINT EUROPEAN RIVER LEVEL CHECKLIST
01 - Check the weather forecast for your cruising destination 48 hours prior to arrival. If flooding is predicted, contact your agent to re-schedule the date.
02 - Use an agent who belongs to a consortium that represents millions of dollars in revenue to the line. Never book as an individual - you have zero clout.
03 - Do not deal with the line directly. Have your consultant do the negotiating on your behalf.
04 - If you arrive in Europe to find that your schedule has been dramatically impacted, consider flying home. Better still, have your flights arranged to meet your new schedule and have your consultant plan an alternative vacation for you within 24 hours.
05 - Do independent air - do not rely on the river cruise line's air package.If they control the air - they control your vacation.
06 - Make certain that your consultant puts you in touch with flight monitoring specialists. They will make the necessary air changes.
07 - Never scream at on-board staff. Decisions are being made thousands of miles away from your boat. Let your consultant deal with headquarters directly and communicate via e-mail or phone.
08 - Never assume that the river cruise company will sit down with you to try to plan a new vacation when the ship can't operate normally. They do not have the staff to do this nor would they assume liability.
09 - Assume that guests in the top-tier suites and those booked by top-selling consultants, will receive preferential treatment when it comes to an interruption offer.
10 - With certain lines, such as AMA, you can purchase "Cancel for Any Reason" insurance. This is a definite advantage but be aware that the coverage offers a future credit - not cash in return. Never assume a river boat will cover any portion of your expenses not associated with a component they booked.
Q - We are considering a riverboat cruise. My concern is that at 6'5" I don't want to stoop over as I walk around the boat and I certainly don;t want to have to worry about my feet hanging over the edge of the bed. Can tall people be somehow accommodated and are the ceilings high enough to avoid claustrophobia - or worse?
A - Riverboats tend to have ceilings that are a standard 7' or 8'. You may well feel a bit claustrophobic but you should make it through your cruise without the need to stoop down.
The beds on riverboats are generally standard hotel issue. They are not designed for extra length. If you are comfortable with typical hotel bedding you will be fine but our guess is that your feet will stick out a bit. The front desk may be able to set up a bed extender but we would not advise you to count on that happening.
River boat lines as well as cruise lines have been upgrading their bedding but that is more of a qualitative issue then an issue of length. We think you will be more comfortable on a modern cruise ship with fewer structural restrictions.
Q - As long-time readers and clients, I have to tell you that your site has one confusing characteristic. I've noticed that, while the site refers to "River Boats" and "riverboating", you seem to have taken to calling river boats "riverships". I don't know if this is worrisome to others but I would like to suggest you use the correct term and drop the others. So what is the correct terminology? I think a lot of us would like to know. It seems like a small thing but it can be really annoying to your readers.
A - You are correct and thanks so much for your question. Our site uses the popular industry terminology "riverboat". Almost everything you see written about the subject uses "riverboats". Sometimes, you see the term in two words. All are incorrect.
A "boat" is something you can pack up and store in your backyard. Ships carry boats for shore excursions and for emergencies. The correct term is "rivership". These are ships that sail enclosed rivers rather than the open sea. "River ship" is also accurate, perhaps most accurate. The term River Ship is used often in Australia and some publications such as USA Today use the term frequently. But most travel writers use the colloquial riverboat as it is an accepted term. So here is what we will do. Some of our writers use "Boats" and one or two use "Ships".
We're not going to change the name of our site. But, based on the feedback we get, we will promise to use only the term our readers prefer in the future.
Q - We were pretty much set to book a Scenic Rhine cruise for next fall when we read your latest "CSI" Report. First, what is that, I've never heard of it, and should we think about sailing with Uniworld, our next choice, so that we don't end up with a bus tour instead of a cruise. We've lived in Geneva, are extremely well-traveled, and we have sailed the top three lines on your luxurycruiseratings site except the German line. Will we enjoy a Rhine river cruise?
A - We would be concerned that you might not. Your decision requires some thoughtful counseling. You've raised several points, so let us address each one in turn:
01 - Any reader who has a travel portfolio that includes multiple sailings on our top-rated, five-star cruise lines, should think twice before signing up for a river cruise. The services, the food, the options, and the mix of sophisticated travelers you would encounter on a small, luxury, inclusive cruise ship are far beyond the capabilities of a 130-guest rivership with rigid design and size parameters. This would be the first thing we would want to discuss with you.
02 - The term CSI refers to a report by a "Certified Ship Inspector." We select and train extremely well-traveled individuals to go undercover on most of the world's major rivership and cruise lines. They then complete detailed reports describing what they observed and experienced. The problem with travel critic sites is that no one knows the critics and no one certifies that their background is sufficient to draw product comparisons and to evaluate products in a manner that is in keeping with current industry standards. Our CSI Team meets those standards. The report you refer to really happened. Scenic did not handle water issues well. Our inspector's cruise was a "disaster" of a bus tour. But the real questions is "Would other lines have handled it better". In two cases we feel that they would have. In others, we still have doubts. Consumers are entitled to know in advance what a line's policies are regarding changes of an itinerary once they have arrived in Europe and water issues suddenly pop up.
03 - Should you decide to proceed with a river cruise in the early fall (we want you home by October 15th), we would urge you to look at the 14-day Rhine-Moselle sailing of the new Crystal Bach. The boat will launch in June of 2017.
04 - And finally - will you enjoy it? If you know what to expect going in and have reasonable expectations, along with the knowledge that river levels can dramatically change your ability to sail the rivers, we think you would find the kind of "upclose and personal" nature of river cruising to be an entirely satisfying travel experience.
Q - We've met with our travel agent and she is recommending, knowing our love of gardening, that we ought to sail with Avalon on the "Tulips" itinerary next year. We imagine beautiful scenery and windmills along the route. Will we actually see the windmills? We have an allocated budget for this trip and I think that Tauck and Crystal are out of our league. Would love to know your thoughts about this itinerary given that we are not particularly well-traveled in Europe. We're read every word on your site and we can't thank you enough.
A - We thank you for spending time with us. The Netherlands are crisscrossed by rivers and the scenery along the route is generally pastoral and inspiring. Do not look for garden-inspired sightseeing - we don't want you to be disappointed. Instead, the 8-Day Tulips of Holland cruise circles much of the country from Amsterdam taking in the tulip fields in northern Holland,the Zuider Zee, known for its black and white cows (don;t expect much from the cows - they are not particularly charismatic), tastes of Dutch cheese in Gouda (or you could save some money and go to Whole Foods), a harbor cruise in Rotterdam, and a shipyard visit in Lelystad. This is a rather laid back itinerary, enjoyable, and best seen in April-May when the tulips are at their best. And, yes, you will see windmills. Avalon is a good affordable choice. In terms of thinking this one through we would suggest that you ask one big question: "Do we want to do one country in depth or would we be happier with a taste of several countries and their cultures?"
Q - Don't be insulted but we came to this site confused and now we find ourselves wallowing in more great information than we ever thought we'd find online, and we are even more confused. We're in our mid-sixties, retired as of two weeks ago, and ready to see a bit of the world. We've only done two cruises on huge ships and didn't particular like them. No, that's not right. We hated them. The heavy pushing in the gift shops, the extra charges for edible food, and the "art" auctions with the hard sell and the fine print did it for us.
So here we sit. Fans of your efforts. We are financially comfortable and we are willing to travel anywhere to have the best possible experience on a river boat. But - and it's a big "but", we've done one Insight tour to Ireland - and that's it. So we feel as though the world is waiting for us but we just don't know where we should begin. We want to see it all with, perhaps getting away for two trips a year, (four or five if Trump gets in) Since everything is included we thought we'd start with the riverboat and then go from there. So how do we begin?
A - We think the pace of a riverboat vacation and its introduction to some of Europe's most successful nations makes sense as a starter trip. Many of the better travel consultants will talk to you for a while and try to formulate a five-year travel strategy based on the kinds of places that are or should be on your bucket list. Set up a relationship with a travel advisor in your town or someone who can counsel you over the phone.
The specific trip we would recommend for you is a sailing that will run north to south from Amsterdam to Budapest. This is a kind of "sampler" cruise and you will be sailing the Rhine, the Rhine-Danube Canal and then the Danube. We would look closely at both Crystal and Tauck for this itinerary. Tauck is an upscale but not "over -the-top" first class tour operator. It might be smart to sail with them and then, if you love them, you can move on to consider more than 100 quality tours they operate worldwide.
If you are not considering a trip to Europe, we would suggest you look at one of the better two-week programs in China. It will be fascinating as China is nothing like the stereotype we imagine. You should do China while you are young as it is always a rather busy itinerary.
Q - Our research online has sort of led us to believe that the Rhine takes second to the Danube in popularity. We are all set to book with Uniworld but we want to be certain we are not going to be spending 10-Days on the Danube's ugly sister. Are our concerns justified?
A - Not at all. The Rhine covers over 800 nautical miles passing through Europe's upscale heartland including Austria, France, Germany, Lichtenstein, Holland, and Switzerland. This is some of the world's most beautiful real estate.
The Rhine has been more influential in European history than the Danube. The river is always working - it is home to busy shipping traffic that a lot of on-board guests enjoy watching. But if you do the most scenic stretch between Cologne and Mainz, you will glide past a landscape filled with castles, and fortresses as well as some lovely vineyards beautifully terraced from the top of the many hills along the route.
The historical value of a Rhine itinerary includes castles and Roman antiquities. From a purely practical standpoint, the Rhine and Lake Constance together form a reservoir that provides safe drinking water for 30 million Germans.
Many experienced river boat travelers prefer the Rhine to the Danube. It is true that you see more industry along the banks of the Rhine but you also see more castles. Stick to your plan.
Q - We have been intrigued by the information on RBR about Crystal and their philosophy of adding more time on the rivers for daylight cruising. Is this marketing hype or something we can count on in our future planning? Our agent is really pushing this cruise but we would want your sign-off.
A - Let's look at the itinerary which begins on Day 1 in Vienna and do some quick analysis:
Day 2 - Three hours of cruising from Durnstein to Melk
Day 3 - Linz
Day 4 - Passau (overnight)
Day 5 - Cruising after departing Passau at 2:00 pm.
Day 6 - Morning cruising arriving Bratislava 1:00 pm.
Day 7 - Budapest (overnight)
Day 8 - Departing Budapest at 2:00 pm. Afternoon cruising
Day 9 - Morning Cruising arriving Vienna at 2:00pm. (overnight)
Day 10 - Overnight Vienna
Day 11 - Disembark Vienna
So, in ten days, you will be cruising in daylight hours for at least 16 hours in daylight and for several hours beyond that in the early evening. Let's call it twenty hours of pure cruising on the river. That is, by all measures, significantly more cruise time than is offered by any of Crystal's major competitors on the Danube and these same percentages will hold on other Crystal itineraries in Europe. Crystal is not exaggerating the claim that it offers more time doing daylight cruising and more overnights in major cities.
Q - It seems that river cruising is becoming really popular and the Viking River Line seems to be the top dog. Is ocean cruising still as popular as it once was or is river cruising, led by Viking, taking over?
A - Last year, an estimated 23 million people sailed on cruise ships. Less than one million sailed on river boats. The general sense is that river boats can grow to four times their current numbers. This will require massive numbers of new berths and creative use of new river itineraries. Presently, Viking does about 50% of all of the river cruise bookings out of North America. Their total market share equals AMA Waterways, Avalon, and Uniworld combined. As Viking is considered a "non-inclusive" line, their upfront pricing models come in lower than most of their higher-rated, more inclusive competitors.
Q - We are sooo excited about the Hidden Wonders of Myanmar itinerary being offered by AMA on the AmaPura. It is a sixteen day program that is round-trip out of Yangon and includes an in-depth look at unspoiled portions of this country that has been hidden from the rest of the world for so long. Now, as they experiment with democracy, seems to us the perfect time to go.
We're in our mid-seventies and have some walking issues. We have two concerns. This boat appears not to have an elevator and we wonder why. Also wondering if you would have concerns about flying a local airline from Yangon to Mandalay?
A - The flight is short and you have a 50-50 chance of landing safely. Actually, Myanmar's in-country airlines, carrying the nickname "the flying coffins" are getting better as money pours into the tourism sector. In terms of the risk/reward ratio - definitely worth the flight.
We share your enthusiasm for this itinerary. The AMAPura was launched in 2014 so the technology to include elevators on the 56-Guest ship was clearly available. We suspect elevators were not included because of concerns that there would not be anyone available in-country to service them.
As we've pointed out, river boats in Asia are generally of a higher quality overall than their counterparts in Europe. This is because building materials and labor are far less expensive as is catering and staffing. You are making a wise decision.
Q - First: I want to thank you for this site. My wife and I have taken a couple of Viking Cruises and we're always getting asked questions that our limited experience prevents us from answering. Now we know where to send them.
Second: I love the questions on "Why won't they tell us when the river is going to be dry or flooded?" Our first cruise was a Rhine-Danube cruise in Aug-Sept 2010. By all past climatology we should have run aground. Instead, we ended up skipping a scheduled stop in the Wachau Valley so we could get under some bridge that we were in danger of being trapped by even with the captain's heroic efforts to ballast the ship down to give him as much air draft as possible. That's not supposed to happen in early Sept but it did. I always warn folks that everything you do in life is affected by the weather and predictions are still only good 5-7 days out. And that goes double for anything that involves the water. No answer required.
A - Well, a bit of an answer is required. It is erroneous to imagine that the river cruise lines normally have 5-6 days notice of specific lock conditions or water levels. One of our editors has interviewed executives of each of the major lines and the consensus is that most river level problems occur within a twelve hour period prior to a scheduled sailing. Advance notice is just not usually available.
But we can ask a sort of ethical question. Let's suppose that you are the CEO of one of these companies and you normally did have 5-6 days notice that an itinerary can not be operated as scheduled and that hotels and additional bus touring would need to be substituted. What would you do?
Would you contact every consumer and travel agent and tell them to remain at hone, sending full refunds to everyone? If you did, given current margins in the industry, and assuming that you would be cancelling between 8-10% of your total sailings, such a policy would assure financial disaster for your company.
You are right. So much of what we do in life is influenced by the weather. But we need to keep pushing these companies toward the realization that surprising guests on arrival in Europe with the news that they are going to have a totally different kind of vacation than anticipated, is unacceptable. One alternative might be a set of vacation options in place for arriving guests on affected sailings.As long as river boat kines have to scrape together last-minute bus tours using hotels of dubious quality and sub-standard meals, consumers will feel that they are playing vacation Russian roulette on Europe's rivers.
Q - I am impressed with the information on your site. My husband and I (both 69, well-educated) are planning a European River Cruise some time between July and Sept of either 2017 or 2018, I've been considering something between Amsterdam and Budapest (roughly), for approximately 2 weeks, but am open to suggestion. My husband has heart issues so can't do extensive amounts of walking - he is fine at a slow pace for about an hour at a time, but may need to take rests. Are there any operators that are better than others in terms of the flexibility of their tours? (He's also OK with taking a "day off" as needed and staying on board with a good book while I trot off on tours, so the on-board amenities would be important.) We don't need "top of the line" but would prefer an operator, route, and date where there is a lower likelihood of ending up on a bus. We would appreciate your advice, and will most likely book through you when we've decided which year. (A really good deal in 2017 would likely tip the balance to sooner rather than later.) Thank you in advance.
A - This is, of course, the key question. Since river boat companies are not forthcoming with their alternative plans should the river gods get angry, there is some anxiety attached to booking any river boat product. We understand. Wish we had a satisfactory answer for you but we don't. Not one of the top-rated river boat lines has, in our opinion, designed a sufficiently detailed "What-If" response to the question you address - "What will you do if we can't do our itinerary as scheduled as a result of water level issues?" The current operating philosophy is still "you pay your money and you take your chances".
Water issues may affect one key lock or bridge location, making passage by boat impossible, There may be an identical ship on the other side of the impediment and both boats simply switch passengers. Not altogether convenient, but not the end of the world either. The fact is that most water level changes occur with less than 48 hours notice. How many hotels of quality that can accommodate several hundred river boat guests on a moment's notice are in these towns with available rooms?
Predicting water levels is now nearly impossible. Recent rains have not followed a particular pattern and rain is possible during any of the sailing months between May and October. In mid-October and late April is practically guaranteed and during the Christmas market cruises in December you actually hope for bad weather.
We would need to know a bit more about you before making specific recommendations but we would suggest both Uniworld and AMA might offer the kind of "slow walking" opportunities you are seeking.
Q - Sittin on the dock of the bay - but haven't pulled the switch on a river cruise. Likely we would want to do two weeks from Amsterdam to Vienna or Budapest. I guess our concerns revolve around smallish boats, tiny kitchens, and cramped quarters. The social aspects of the cruise and the included excursions appeal to us. We are foodies but we can prepare for some special meals on our own for lunch time and the occasional overnight in cities. One question: Are these boats getting any better or are they, more or less, all cut out of the same cloth?
A - Some would argue that the very real changes in river ship design were made possible by the rebuilding of the Main-Danube Canal after it was destroyed during the second World War. It took a while, but the canal was rebuilt, accommodating larger vessels, in 1992. This provided an entire system of locks that now allows river boats to travel from Amsterdam all the way to the Black Sea. Once completed, new boats were readied for the market and a series of new design options and improvements in current river boat construction became available. Here is a list of some of the improvements you will find prevalent in today's market.
- Engines are quieter. This allows for premium cabins to be placed above the engine room.
- Boats now have elevators so that those with walking challenges can be comfortably accommodated.
- Bedding has improved dramatically with pillow options on several lines.
- There are many more suites and entire decks of 300 sq. ft. cabins. These suites often have walk-in closets.
- At least one alternative dining venue is now found on most river boats.
- Some of the boats feature on-board herb gardens and swimming pools that can convert to upper deck movie venues.
- Cabins have been redesigned including beds that face the water
- Certain levels on certain lines have eliminated the traditional single supplement charges so "single cabins" actually exist.
- Ships now have their own so-called blackwater sewage treatment systems, an important feature when negotiating with local municipalities for docking rights.
- Touch of a button balconies are now available on most new-builds.
Q - I have read as much as I can about river cruising, although this site has so much more info than anyplace else I've looked. Our concern about river cruising is that with all of the new boats being launched and the popularity of the this kind of vacation, we wonder if we would constantly be bumping into other boats as we sail the route. Our ideal scenario is something tranquil where we can get off the boat and walk along beside it as it moves slowly downstream? Are we dreaming?
A - There is a severe shortage of berths along Europe's most popular river river routes so tying up next to other boats and having to walk across them to get to you boat is not at all uncommon. But you would find that the cruising portion of your trip is filled with wonderful scenery and just a little bit of passing traffic. If you cruise portions of the Rhine, you will find a bit more commercial boat traffic, a feature most river boat guests find adds another dimension to their experience. To put it all in perspective, there are approximately seventy river boats currently plying the Danube between Vienna and Budapest.
You have used the word tranquil and we really don't think that you would be totally satisfied with the pace of a European river cruise. We would urge you to look carefully at French Hotel Barging in the southern portions of France. The pace is ideal for what you want, the food is better than anything you will encounter on a riverboat, and there are walking paths along the canals that would allow you to walk to your heart's content while easily keeping up as the boat glides along. Most barging experiences are six nights and most of the boats do not meet our standards in terms of space and overall quality. Think extremely small cabins, most with twin beds, and a tiny bathroom. If you can handle that, barging might be best for you. The ideal scenario would be to find two other couples who would join you so you could charter one of the top-quality three-bedroom barges with lovely accommodations and facilities.
A - For the most part, yes. It is even cleaner than the Hudson River. Since it passes through ten countries, there are areas of pollution and concern but it is estimated that twenty million people in Europe depend on the Danube as their primary source of drinking water.
My husband and I are Australians planning to take a European River Cruise in 2017. After reading you site, I am tempted to go straight to Scenic and make a booking, however their price is rather hefty. We have previously booked with APT and Travel Marvel which is the biggest competitor in Australia with Scenic.
My question is, firstly do you offer bookings to Australians and if so are you able to compete with their brochure prices and save us a significant amount.
It is tempting to rush in and buy a product quickly as they advertise flights and flight credits etc and it is hard to compare apples with apples so to speak. Hoping you can help us book our European River cruise and save a significant amount.
A - So great to hear from you and thank you for your kind words. In your situation, you are going to be much better off working with a local Australian travel consultant who can book you at Australian rates.
The Australian market and the upper-end US market are quite different. We rarely get asked questions about pricing. Savvy consumers in the States knows that all consultants receive the same rates and dealing directly with a supplier is a total rip-off since they are going to charge you for the agent's services even when you don’t use an agent. In Australia, however, there are special offers and in-country rates on Scenic and other Aussie-backed lines that are not available in the States.
While we would love to help you, the cruise and river boat lines have tightened their rules in recent years to encourage support of local travel agents in Europe, Asia and the South Pacific by insisting that all cruises purchased be sold in the local currency. While we can work with Canadians, our practice is largely limited to American travelers due to currency purchase regulations. We;d love to help you but it is in your best interest not to utilize our services.
Q - My friends and I have decided that for our next trip we want a tour that covers several cities and doesn't require changing hotels every night or two. We're thinking a river cruise might be the thing, but several people told me that river cruises are best taken at 70+ --thereby insuring that your fellow cruisers will be your chronological peers. Do you have any suggestions for a European river cruise or cruise line that caters to a middle-aged clientele? Thank you.
A - River Cruising is such a hot travel commodity, at the moment, that it is attracting a somewhat younger demographic. However, it is accurate to say that none of the top-rated riverboat lines we cover in our reviews caters to a younger clientele. Given that well over 90% of river cruisers choose an extended package including hotels as well as the cruise, the average guest is retired and can take two weeks off. Some fair share have never taken a cruise because they thought they would get seasick and so they come to river cruising in anticipation of smooth sailing. Studies show that a surprising number of the employed shy away from river cruising because they fear inadequate Wi-Fi connections. (This is a peculiar mental problem in the United States but there is hardly enough space here to cover it).
Emerald Waterways has a somewhat younger clientele. But when you seek out the fountain of youthful travelers in your planning you are ALWAYS going to be giving up top quality products. One of the absolute travel laws is that the better the product the higher percentage of secure retirees who are willing to pay for it.
Finally, we would suggest you look at AMA, Scenic and Viking River for a younger (relatively speaking) group of travelers. Viking's ads are so pervasive that they appeal to more than one age group. AMA and Scenic have serious biking programs and some hiking offerings that attract younger travelers. But when we say younger we mean 50-70 years of age. Our strong recommendation tot hose concerned about age issues is to simply forget about it and accept that equation that quality is in direct proportion to the age of the guests in virtually every travel scenario. No one tells you this - but it is true. The retired country club set knows quality and if you follow them you will seldom go wrong.
Q - Thank you for all of this truly helpful information. We are going to take one of your suggestions to do a European "sampler" 14-Day cruise that includes sailing on the Danube, the Main, the Rhine between Budapest and Amsterdam. It sounds like a great way to experience the best of European river cruising. Each of the major lines seems to offer this itinerary and, with the help of our agent, we've narrowed it down to Uniworld or AMA.
We think we've got most everything figured out since we've been so well educated on this site. But we are not certain if we ought to be locked in to sailing downstream from Amsterdam to Budapest. As it happens, the date that matches perfectly with our schedule is the reverse direction.
A - You have uncovered an itinerary that is a bit counterintuitive. The prevailing opinion is that you are traveling straight downstream when you begin in the north in Amsterdam. In fact, you are not. This itinerary is actually a combination of upstream and downstream currents produced by the various waterways and their tributaries. The Danube portion through Austria, Slovakia, and Hungary is southbound if you begin in Amsterdam. But if you sail out of Budapest the first half of your journey will be upstream but, as you head north into the Rhine, you will be going downstream. For this reason, we think you should feel comfortable doing the Grand European itinerary between Amsterdam and Budapest in either direction.
Q - We are looking over several brochures including Grand Circle and Uniworld, and we notice that almost all of their programs are 10 to 14 days long. As a a working mother I can't take off more than a week for a river cruise vacation. Are there specific lines that concentrate on shorter cruises?
A - With the exception of Crystal and Grand Circle, all of the river boat programs you see that include land components at the beginning and end of a seven-night cruise can be eliminated and you will receive a credit. Decide which destination works best for you and coordinate your air arrangements so it maxes out at eight nights away from home, the shortest option. You will likely have to fly using connections so make certain it is worth going to Europe for only one week. You might want to postpone this vacation until you can arrange more time off.
Q - We are anxious to do the Classic Rhine Itinerary and we wonder if you expect Crystal to deliver on its promise to offer day sailing and more time in port in the evening? We are not at all concerned about the quality of the new company as we agree with your ratings that Crystal's track record speaks volumes. Enjoy this site because you seem to filter out the moronic non-sequiturs and irrelevant nasty comments.
A - We do expect Crystal to deliver on that promise. The itineraries are out and the books are open so the daytime cruising opportunities and the overnights are there for all to see. The Crystal Bach sailing on its maiden voyage on June 18th, 2017, will do an extended 14-night Rhine itinerary that includes overnight stays in Amsterdam, Cologne, Ruedesheim, and Basel. The length of this itinerary, twice the time of classic Rhine cruises, allows for leisurely daytime sailing with more opportunities for sightseeing. The overnights allow for evening events and local dining options.
Crystal is designing its river boat product to appeal to a higher-end demographic that is retired and has the time and inclination to devote the necessary time to do Europe's rivers justice. Crystal will be the most expensive option if only because it will always tend to offer the longest itineraries among its peers.
Q - We have sailed with Uniworld once before and we were totally impressed with the service, the food, and the wonderful crew on the Paris Impressions sailing aboard the Baroness. Quite frankly, we think you're off on your ratings as we can't imagine anything much better than what we experienced. But we are not as confident with our planning for our next Uniworld cruise on the Mekong Navigator doing the Timeless Wonders Itinerary that includes ports in Vietnam and Cambodia with two nights in Siem Reap.
First, will the services on this vessel, which I understand Uniworld doesn't even own, match what we found on the Baroness.We are looking at a March 24th or September 8th sailing and wonder which date you would recommend. Finally, should we spend the money for a Prestige Suite or will the smaller, Signature Suite suffice?
A - What happened to your cruise consultant? Did she die? These questions should be discussed with a trusted advisor who knows you, your personal preferences, your financial comfort level, health issues etc. This is a big trip and you don't want to get your answers from a web site. Now that we have gotten that momentary honesty off our chests, let's proceed with the answers to your questions.
The Navigator was built in 2014 and has interior design standards that are unmatched by any European rivals. As we have pointed out, most of the Asia-based river boats are built to higher design standards than their European counterparts and they carry fewer guests. There are only 68 guests and the food is memorable. Most of the river boats in Asia, South America, and Europe, lease their boats and, by the way, their crews. So whether or not Uniworld holds title to the ship is not really relevant to the kind of experience you will have. We think this is an excellent, if busy, itinerary and there is no better way to see this part of the world in comfort. We love the combination of small towns and villages with the major cities in Vietnam and chance to spend two days at Angkor Wat.
We are less enthusiastic about your choice of dates. We want you on this itinerary in the dead of our winter as heat and humidity are major issues. Uniworld is offering eight sailings in January and February next year and we would recommend those dates. If that wont work, there are seven dates in November and December.
The Prestige staterooms are beautiful at 387 sq. feet but given how much time you will be spending off the boat, the 291 sq. ft. Signature Suites on the Upper Orchid Deck will serve you nicely. The money you save will cover your expenses ashore and one or two splurge dinners.
Q - We absolutely adore your site and hope you can answer a very specific question for us. We are going to take the plunge and do a Rhine cruise next summer. But the Rhine is a long river and we'd love to know if there is one part of it that is considered the "Must See" section? Oh, we have one more irrelevant question, really an argument between my husband and I. Is this Q and A section written by a man or a woman?
A - The "Not To Be Missed" section of the Rhine River is what is referred to as "The Upper Middle Rhine Valley". The most beautiful stretch of the river is between Koblenz and Rudesheim. This entire area is a UNESCO World Heritage Site and it is protected by a commission of local communities dedicated to its preservation. That is why there are so few Walmart's along the river's edge.
The answer to your second question is "Yes". Best not to refer to a future cruise event as "taking the plunge". It is considered bad luck. Thanks so much and don't even consider a Rhine cruise that does not include the "Upper Middle".
Q - We are in our late fifties (well, in truth, that would be the missus) and early sixties (yours truly). We are anxious to cruise the Rhone between Taarascon and Chalon-sur-Saone with some extra days in Paris at the end (I proposed to my wife in the garden of a small restaurant in the Marais).
But here's the thing; We are quite active runners, and especially bicycle enthusiasts. We don't much fancy paying for a vacation in which we are led around by guides on and off buses. Walking tours are fine but we would prefer hopping on a bike and just exploring on our own. It appears that most of the river boat firms offer bicycles but it is hard to tell if they really have enough to guarantee that the young-at-heart and fleet-of-foot will not be disappointed. We are going to want to do this but with whom?
A - River cruise line executives tell us that your tribe is growing and they are making plans accordingly. Even the so-called bus tours on every itinerary quickly end with the participants being dropped off for a guided walking jaunt in some small to mid-size charming town. The current best bicycle programs are on Scenic and that is the line we would suggest you look at first. They have plenty of regular and electric-assisted bikes to make their independent-minded guests happy. And don't be surprised if you see other fleet-of-footers aboard your ship. They are multiplying like rabbits on Europe's riverboats.
Q - Really amazing site. Kind of makes your competitors look like they're in someone's pocket. We have a TA who is urging us to book Tauck, which seems to be the most expensive of the river boat lines, because they have membership in something called CLIA. This is supposed to give passengers an advantage in terms of knowing about river level conditions in Europe far enough in advance to make alternative plans. Is this a legitimate consideration?
A - No, your travel agent is feeding you a half-truth which, we suppose, is better than an outright lie. CLIA stands for Cruise Line International Association. This is the marketing arm of the cruise industry. They advertise, lobby, and train travel agents at the direction of their cruise line members. Virtually every major cruise line and riverboat company belongs to CLIA including every line in our full ratings coverage.
Your agent is referencing a new provision in CLIA called "The Passenger Bill of Rights" which requires river boat operators who are members to offer booked guests and agents "timely information updates" when an itinerary is adjusted resulting from some sort of "emergency".
This is mostly PR babble and it makes it seem as though CLIA is really requiring its member lines to do strict monitoring and reporting so guests may be able to cancel with several days notice int he case of water level issues. We've seen no evidence that this has made any significant difference in the number of guests who arrive in Europe only to find their itinerary disrupted by water issues that the lines usually claim only developed hours before. Very few guests are getting updated weather information prior to departure unless they are booked with one of the better river cruise specialists in the country. Despite the fact that it could have access to weather and water-related data from every single one of its river cruise line members, CLIA makes no attempt to provide either the public or the travel agent community with water-level updates.
Q - We are seriously considering booking the new Uniworld ship that will be doing the Seine out of Paris next summer. Our agent can get us a junior suite which will provide some extra space. We have been doing escorted tours with Trafalgar, Insight, and one, recently, with Collette. We are in our mid-sixties, happily retired, and comfortable enough to begin traveling well for the next ten years or so. We mostly stay at Marriott's but we can appreciate a Ritz Carlton once in a while.
The purpose of contacting you is to see if you feel the new Uniworld ship will be as good as our travel agent seems to think it will. She seems to have a thing for that line and feels that we will be really comfortable on-board. Thanks for all the wonderful information and will look forward to your reaction to our first-time river cruising plans.
A - The new S.S. Joie de Vivre will launch in March and we think she will be an elegant addition to the Seine River. She is going to be relatively small, with 128 guests, but she will feature amenities like several dining room options, a swimming pool, and a movie theater. The ship has well-trained butlers as well as Wi-Fi and cabins designed with French flair by Uniworld's sister company, Red Carnation Hotels.
Q - We've sailed on three European river boat itineraries, each on a different line. We've sailed on AMA, Avalon, and Viking River and, while there were obvious differences, we were wondering if you might tell your audience how these lines find their staff. We generally found that each of the lines seemed to have the same mix of staff the Philippines, Indonesia, and, mostly, Eastern Europe. Also wondering how the Captain's are hired.
A - Currently, two lines, Viking River and Crystal, do their own hiring using several worldwide HR offices. The other lines all tend to use a company called G&P based in Lucerne, Switzerland. G&P has been in business since 2003 and it supplies complete crewing for some of the biggest names in river cruising. Their staffing portfolio includes Captains so it is fair to say that the same firm that supplies the dishwashers on board also supplies the senior officers.
The lines use G&P because of the breadth of their services which include residential training facilities, mentoring programs, as well as health care and crew travel arrangements.
The company supplies staff to lines at various price points. Executives at each line set their own hiring standards and the general mode of operation has them doing follow-up interviews with every crew member recommended by G&P. These interviews serve to differentiate staff aboard the various lines. But it is fair to say that it would be hard to truly differentiate on the basis of crew hired from the same source.
With an estimated 55% of the total riverboat berths in Europe, Viking River finds it cost-effective to maintain their own hiring and training facilities. Crystal is clearly dedicated to staffing its riverboat fleet internally with little or no outsourced labor. Most industry analysts believe that Crystal is in a position to offer a better-trained staff than the contracted labor aboard their competitors. But that will require higher staff pay at all levels and that is surely going to be reflected in per diem costs.
If you know anyone who might wish to work on a river boat you might have them contact G&P at 41 41 220 20. Urs Gugler and Barbara Kress share CEO responsibilities. Their web address is www.gp-gruppe.ch.
We are debating between Scenic & Tauck for a 2017 Prague-Budapest itinerary. With Scenic's promotions, there is about a $2,000 price difference(for 2) in the cruise itself and then they are offering free air (which Tauck does not) Although your comparison rates Scenic slightly higher overall, your description of their land tours was not as detailed as the one you gave for Tauck. Can you provide some greater insight on the quality of Scenic's guides and itineraries? In their literature, Tauck boasts of may "unique" behind the Scenes, experiences, I'm not sure if they just have better marketers than Scenic, or whether, Tauck indeed will give us the far and away better land experience. The price differential is significant, but I don't want to spend my days wishing that I had chosen Tauck!
FYI We took Uniworld last year from Paris to Normandy and found it very decent, (but very Republican & Country Club, which we are definitely NOT) The one couple we became friendly with were from South Africa, so the fact that Scenic draws from a different part of the world is not a draw back for us! Thanking you in advance for your unbiased advise! Hope to hear from you ASAP before we get closed out of both!!
A - There are several questions here so let us try to respond with a few bullet point observations:
- Uniworld is inclusive and quite good, Do not expect a "world of difference" between your Uniworld experience and either Tauck or Scenic. All are highly-rated and among the very top brands in the industry so you need to modify your expectations.
- Tauck has better sightseeing in general aided by the fact that they have four Tauck employees on-board every sailing overseeing shore excursions and accompanying guests to maintain quality control. Scenic does include special enrichment events like a concert in Vienna. Both of these lines are unique in that they simple do not sell upgraded tour options. Everything they do is inclusive with the exception of dry cleaning and spa services.
- Scenic sounds like the right choice to us since you have already stated that having folks from different cultures board is a net plus. With the free air offer your cost difference is too significant to ignore.
- Let's be kind to our "Republican Country Club" friends. There is a reality about travel that is sometimes hard for our younger, left-leaning friends to comprehend. For the rest of your life, any time you seek out travel of top-tier quality, you are going to find that the vast majority of your fellow passengers are going to be rich, often retired, white-pants wearing Republicans who belong to at least one country club. You see, they have the money to afford the finest things in life and that includes travel products. If you really feel more comfortable with a blue collar group of hard-working fellow passengers, many of them non-Republicans, as you describe, consider a three-night Carnival cruise out of Miami. Now there is one exception to this rule. Experiential adventure-oriented cruise lines and river boats in exotic locales tend to attract a more eclectic and younger crowd. But only on their voyages of seven days or less. There is a rule that applies equally to river boats and cruise ships - for every day in excess of seven add five years to the average age of your fellow guests. You will see, using our formula, that the average age of a world cruiser is 191. (That is because our formula stops working after 14 days of cruising.)
We certainly have no intention of insulting any group of travelers. But we believe that the consumer is entitled to have direct answers to the toughest travel question of all - "What will my fellow passengers be like?"
Q - I have been reading all the questions and answers on your website but cannot find an answer to my specific question. We are looking at a Rhine River cruise in June 2017 from Amsterdam to Basel. I like Avalon because of it's room arrangement, size and panoramic windows. I see though that you don't rate Avalon very high and keep saying that it is not all inclusive as the other lines like Tauck, Ama, Uniwiorld & Scenic. My question is what is not included that these other lines do include? All these lines are also more expensive. If Tauck & Uniworld are $1000 more per person for a smaller room and their offering included gratuities or a nicer glass of wine, I'm not sure that is worth an extra $2K for the trip.
Could you please tell me what exactly you mean by not all inclusive. I'm not against spending the money on a different line if there is more benefit and value. Thank you for providing all o f this information.
A - You get slightly more than a nicer glass of wine for your "$2,000" but you've asked a legitimate question. While you say that we don;t rate Avalon "very high" the fact that we rate them at all would indicate that they are worthy of serious consideration. In our opinion, it really isn't as simple as adding up the cost of the inclusions and making a mathematical decision. There are a number of more subjective values in making the best personal decisions.
The toughest thing for us to tackle is the "who will your fellow passengers be" question. The brochures only touch on this and some of them seemingly use the same white-haired country-club type models and the same "millennials toasting one another" photos. But Tauck is a truly First Class Worldwide Tour Operator while Avalon is owned by a company that specializes in more mass market touring. Those differences would be reflected in their river boat products. Crystal will attract the kind of well-traveled and well-educated passengers in the mold of the guests who are attracted to their high level of services in the cruise ship sector.
The issues not clear to the consumer might include staff background and training, how much money per guest is spent on food, and to what degree is the river boat line sub-contracting out sightseeing versus producing experiences in-house. Then there is the issue if how the line is going to react when something does go wrong? As we've tried to point out , this does vary from line to line and price is an important measure of a line's commitment to making its guests happy in all situations.
What no one every tells the potential river cruiser is that different lines attract different crowds. Different lines provide different levels of service. They certainly provide different levels of sophistication. Drinks and gratuities are really a relatively small part of the calculation.
TEN THINGS TO CONSIDER BEFORE
CHOOSING YOUR RIVERBOAT OPERATOR
01 - What type of fellow-cruiser is attracted by the lowest prices?
02 - Can my travel consultant speak to management on my behalf should there be an issue?
03 - What kind of transfers are included?
04 - Are extra-price, better tours, sold to guests?
05 - How memorable is the on-board dining experience likely to be?
06 - What quality of pre/post hotels are used?
07 - How sophisticated are the evening activities?
08 - Are sightseeing tours custom-designed or farmed out to locals?
09 - Is the crew totally rented or are there actual employees of the line on-board in supervisory capacities?
10 - Are special events or evenings included in the quoted fare?
Q - For the last year we have been planning to take one of the Amsterdam to Budapest River cruises, but the Paris terrorist attacks and influx of Syrian refugees to all of Europe, has caused us to rethink our plans.
While your web-site gives a wealth of excellent information on river cruising, I didn’t see where you addressed these problems. Could you give some background on how these events have affected the European river cruise industry?
A - These are not really problems that have affected river cruising in Europe. The refugees have not been booking river boats, they have not been swimming in the Danube or the Rhine, and, for the most part, they have either been passing through or housed in camps on the outskirts of cities.
The only time it would appear to be any issue at all is when river boat guests have booked themselves on trains, particularly on the route between Vienna and Budapest. As you know, the refugees have received some mixed messages from locals and officials.
Some river boat guests have asked to be taken to one of the refugee camps so they could distribute gifts etc. Thus far, this has not been offered as an option.
The facts are that river cruising has not been adversely affected by the refugee issue except, of course, when it comes to some public perceptions. Based purely on the facts, you are far safer traveling through Europe than you are remaining in the United States. Gun violence is still much more of an issue in the United States than it is in the countries of western and central Europe.
Finally, some advice: If you are seriously concerned about refugees in Europe, you know, those people who might remind us of our own relatives not too long ago, then we think you should cancel your trip. That way you won;pt worry until departure day and your place will likely be taken by folks who are genuinely looking forward to exploring Europe's waterways.
Q - Wow - spent two and a half hours reading this last night. One quick question and we will be ready to book a Scenic cruise (they seem to offer the most high-end value). On the Rhine, is there a preferred side of the ship when sailing from Amsterdam. As long as you are at it, also wondering about the preferred side of the ship on the Danube southbound. By the way, do you agree with my assessment of Scenic?
A - We are not strong proponents of the idea that you will have a better overall experience on one side of the boat versus another. But on both the Rhine and Danube itineraries it is true that the starboard cabins will receive more direct sunlight, making the cabin a bit brighter.
Scenic is a good value generally speaking as it is the most inclusive of all of the river boat lines. But we just don't find that there is much of a price difference between the top-rated inclusive lines. Where you see some significant savings is when you look at an entry-level river product like Avalon, Emerald, or Viking River that is not inclusive. Those who select their river boat operator on the basis of price seem to populate the cruise forums with tales of their dissatisfaction. No one in travel marketing ever tells the consumer that travel is not unlike other industries where you really do pretty much get what you pay for.
Q - My wife and I thoroughly enjoyed a Viking ‘Cities of Light’ cruise from Prague to Paris last year and are now planning a second cruise with Viking. We are interested in travelling between Nuremberg and Budapest to see the elevated aqueducts in the eastern part of the Main-Danube canal and also travel through the Wachau Valley and the ‘Danube Bend’ near Budapest. Viking’s ‘Grand European’ and ‘Romantic Danube’ cruises travel between Nuremburg and Budapest but the itineraries visit different ports depending upon the direction of travel and both cruises appear to include a lot of overnight cruising. Can you recommend a cruise and travel direction that will provide the best opportunity to see the Wachau Valley and the elevated aquaducts in the Main-Danube canal? We were told that it is generally best to travel downriver, as the engines don’t have to work as hard, the travel times are quicker and you spend more time ashore. Is this true?
A - Although you will never see it in a brochure, the fact is that there are operational advantages to sailing downriver on the Danube from Nuremberg to Budapest. The Danube is a powerful river, with the greatest flow of any river in Germany. Its sheer flow power is three times that of the Rhine so sailing against the flow in a northerly direction requires extra engine power. This means that the boat's engines have to work nearly twice as hard. The water is not going to be as smooth and there will be additional engine noise. The biggest issue, however, is that slow river speed can affect times in port. This is not typical but it does happen. We would discount the "less time in port argument" but your other assumptions about sailing downriver vs. upriver are essentially correct.
Q - We see that Avalon is really low in the riverboat ratings but we are really interested in the fact that they offer beds that face the river instead of balconies. Are we naïve (it will be our first cruise) or is this the advantage it would seem to be. I can't imagine anything nicer than gliding down a river propped up in bed with a cup of tea. How do you feel about this so-called "Avalon Advantage"?
A - First, let's correct some erroneous impressions. We rate the leading river boat lines and sort of ignore those of inferior quality. If a company does not appear on our list of rated lines, you might want to ask why. Avalon is not an all-inclusive line. They are a more affordable alternative to the very top tier river boat options. But make no mistake - they are highly reputable, they are financially secure, and they have a number of very real advantages that make them unique. Two that we will highlight here (see our full review) are one of the newest river boat fleets in Europe that includes a new "Panorama" class of vessel that has some serious innovations including beds that face the water.
Here is where Avalon is unique. Their competitors assume that their guests want balconies - French or American. The river boat marketing people have trained the consumer to believe that balconies are better than windows - and they can charge a premium for such cabins. But wait a moment - here comes Avalon and they have a new proposition. What if we assume that actually looking at the river in comfort is what guests really want? What if, instead of balconies, the guest cabins could be larger - say an average of about 200 sq. ft? What if the lack of a balcony would allow panoramic floor to ceiling windows that can be opened?
Let's carry the logic a bit further (really hope we're not boring you - this subject fascinates us): Locks in Europe can be under 40' wide. Boats built for Europe's rivers have serious width restrictions. This means that most river boats have to face their beds sideways because so much of the width of the cabin is taken up by the balcony. The Panorama class on Avalon does not have that problem. With the space they save by avoiding balconies, they can have beds that face the water as well as bathrooms that provide additional room. In fact, one Avalon admirer was heard to brag that you can actually drop your soap in an Avalon shower and stoop down to pick it up, an act that would be physically impossible on some of their competitors.
So should everyone sail on Avalon? Of course not. You are off the boats most of the day and it gets dark at night. That does not leave a lot of time to lie in bed as the boat sails. During the day, you may well be tied up to other boats and you would need to keep your window shades closed, unless you are a Democrat. Avalon charges for many extras and their clientele is a bit lower on the "Sophistication Index" than some of their competitors. But bottom line - they have done some really good work reimagining river boat construction and they should be applauded for their efforts. We have always believed that fresh air is more important than a chair on a balcony. The sliding windows accomplish the fresh air issue.
Q - I feel like I am getting the run-around from just about everyone I ask about recommended dates in Europe to avoid river boat vacation problems. I asked two travel agents and they hemmed and hawed and I got no answer So I called Uniworld and Avalon and got, basically, "it rarely happens" which is not much use to me. Then I started going online looking at the river boat sites and I found nothing that would be useful. This really seems to be a conspiracy of silence. Don't mean to ruin your day but what is the problem with your industry? Why can't we get straight information about which months have the worst flooding?
A - We can't really answer "what is the problem with your industry" as we would need a few terabytes to handle the question adequately. The bottom line is that the boats need to go out full and negative information about months to avoid might be catastrophic in terms of the bottom line. The other part of the big picture is that no one knows for sure when flooding or equally serious draught will occur.
So here is what we do know: 2015 was one of the most challenging years on the major rivers of Europe. The worst flooding, resulting major disruptions and the cancellation of scores of river cruises occurred during the second week of May. This was produced by a combination of heavy rainfall and melting snow from the mountains. But June was the month in 2013 when historic flooding in Germany, including popular embarkation port Passau, were flooded with record levels of water.
But 2015, a historic weather year, also saw serious draught occurring in the months of July and October. So, perhaps, it is less a conspiracy of silence, and more a sense that there is no predicting weather months in advance in a way that can influence booking windows.
You can get a bus tour at any time on Europe's major rivers. Theoretically, the lines claim you have a one in twenty chance of your itinerary being changed - but we think that figure is low if one looks at weather statistics from the last five years when traditional [patterns seem to have most affected. So what to do?
01 - Have a positive attitude. Plan your trip with the idea that you may have some bus rides and a few nights in a hotel. But you will be in the heart of Europe and you will generally well looked after if you book one of our top-rated lines.
02 - Purchase extremely expensive (10-11% of the total cost of your trip) cancel for any reason travel insurance. That way you can make your final decision a few days prior to departure, when you have access to the latest weather information, without risking everything you have paid for the trip.
As you know from our articles posted on this subject and previous Q and A;s, it is our feeling that the industry has not been honest with the consumer as regards water-level cancellations. But given that no one knows what the rivers will be like at the time of your booking, it is hard to imagine that the marketing folks could come up with anything much better than "You books your cruise and you takes your chances."
Q - We want to pull the trigger on a river cruise in 2017 but no one seems to be able to answer our question as to which of the various boats have the best bicycle riding program. We're in our early sixties and, while I've ridden a bike from time to time at home in Memphis, usually in search of barbecue, we cannot be described a s really seasoned bike riders. So big hills are not our thing. Also wondering which itinerary you would look at first in terms of small back roads perfect for exploring. Do any of the companies offer escorted bike groups? Appreciate all the effort to inform.
A - Scenic has the best current collection of bikes and bike-oriented touring. Along with Avalon, they offer electric-assist bicycles that are extremely popular. You peddle up top a certain peed and then you have the option of kicking in a small electric motor so riding is less strenuous. Scenic carries 30 of these bikes on each of their new generation river boats. AMA and Tauck are also upgrading their bicycle programs to compete with Scenic. Several of the lines offer group bicycle tours. Any itinerary that includes the Wachau Valley in Austria is going to be the best choice for riders, But don't dismiss the Bordeaux itineraries in France.
Q - Great resource - thanks. We're a family based just outside of Philadelphia and we are thinking about taking our kids and my mother-in-law on a river cruise next June or July in Europe. Probably the Rhine but we're open. We've had friends go on Uniworld and they were extremely pleased with virtually everything. Here's the thing: One of my boys is 13 and active doesn't even cover it.Our other son is 11 and he's more active than our oldest. I see Grandma loving this experience but I really wonder about the kids sailing a slow-moving boat filled with an older crowd. I sense you're going to say do it - but I'm having my doubts. Thanks again for all of your efforts on behalf of your readers.
A - We're going to disappoint you. River boats are, in our view, generally inappropriate for those with serious walking conditions and health issues. These boats have no on-board medical staff. They are also wholly inappropriate for young children. There are no facilities for kids and no on-board staff to deal with them so the adults can dribble in peace.
There are a series of Disney Family cruises with adjoining cabins on AMA. But Uniworld is also in the family market with 13 family departures in 2016. These include guided tours of dinosaur skeletons, castle tours, mask-making, and on-board language classes. If this all sounds appealing we would pursue one of the scheduled family departures.
Q - We're sitting here reading the Viking brochure we had to download because our agent didn't have any. We've asked about insurance and she told us that Viking has a cancel for any reason policy since we took out their insurance at the same time we just made our deposit. Did we make a mistake? I am sure that a lot of people who come to this site have insurance questions so anything you could explain in plain English would really be appreciated.
A - River cruise line insurance is generally sold atf 8-10% of the total trip cost. It is flat-rate insurance so the premium is an average cost of all coverage. That means it is not age-based so if you are in your fifties, you are paying a premium influenced by the insurance cost of guests in their eighties.
Viking River's cancel for any reason policy means that if you take out the policy within 14 days of giving your TA your deposit, you can essentially cancel your cruise for any reason. The penalty of your cancellation will still be charged but you will receive a voucher for the cancellation fee amount - and here's the tricky part so get ready - in the form of a voucher for a future Viking trip with date restrictions etc. You are not getting cash only a voucher for a future trip with Viking.
This is underwritten by Viking and has nothing to do with its normal insurance benefits which are unwritten by Arch Company, in Jersey City, New Jersey. The plan is administered by Trip Mate, which is headquartered in Kansas City. They are a prominent insurance agency in the travel field.
But there are other rules and some exceptions based on state law. The point to remember is that your travel consultant should be able to knowledgeably recommend the best insurance based on your specific age and health profile. If your agent is not well versed on this subject look for someone who is. This is much more important than selling you a trip.
There are a lot of online shills in chat rooms promoting online insurance brokers who supposedly compare all sorts of policies to find the cheapest. That is a sucker bet. In fact, you generally should not purchase anything but one of the more expensive policies available. What we look for is the medical evacuation provision. In general you want at least $200,000 worth of coverage. Accidental death and dismemberment should be adequate, look for at least $100,000 of coverage.
Finally, what no one ever tells you is that many of the top consultants sell so much travel insurance that they have an ongoing personal relationship with the insurance company and its claim adjusters. Work with someone who can make that call. We feel that Viking's coverage is inadequate but we don't know your age or medical profile so our opinion as to the wisdom of your purchase is not really important. There are hundreds (not thousands) of top-tier river boat consultants in the United States perfectly capable of providing the level of counseling the smart consumer really needs. If you don't have one, find one. Insurance is a very serious subject.
Q - After a good deal of research on this intriguing site, we've pretty much decided to book Scenic's 21-Day "Gems of the Seine and Breathtaking Bordeaux." I retired in May and we're now set to start working our bucket list which I'd love to have your team help us with. We don't really want to do anything under three weeks as it just isn't worth the extra flight time and hassle to be away for a week or two, given the jet lag and pre-departure arrangements.
We thought this combination cruise itinerary was perfect and whenever we see a day devoted to "Fois Gras in Bergerac" on an itinerary I suppose we're hooked.Our question is this. We think that three weeks may not be enough time and we'd like to add another five or six nights in the Bordeaux area. We love small hotels with excellent food and proximity to some of the better vineyards would be a terrific plus. I suppose we are serious foodies seeking out the best possible dining experiences in our travels.
By the way, you have obviously designed your web site group with smartphones in mind. We love carrying our favorite travel consultants around in our pocket.
A - You must, no matter what it takes, stay at Le Grand Bordeaux, a six-room hotel in one of the most scenic portions of Bordeaux. There are several five-star quality villa hotels in Bordeaux that we use but none of them has an on-site restaurant run by famed French chef Joel Robuschon. You will be in the heart of the wine region. And Robuschon's cuisine is worth the wait of 21-Days.
Q - My boyfriend and I have read most of your site and while there is some interesting stuff I wonder why you don't talk more about boats that cater to people like us. We're in our late twenties, have already been to Europe four times, and we're active and rather hip when it comes to understanding local customs and things. When we think about river boating we think about going off on day trips that involve hiking, biking, kayaking etc. Do we need to wait twenty years before we do this kind of vacation or is there something out there for travelers who with a younger take on things. We're not locked into Europe.
A - OK - but let's begin with a few ground rules. One does not identify oneself as "hip". That is for others to determine. Secondly, let's assume that by a "younger take on things" you mean that the two of you have virtually no interest in any immersion to European history. You can, after all, simply Google what you need to know. Right?
Given that, the good news is that there is a company that will be offering reasonably-priced river boat experiences that are geared toward your general age group. G Adventures is a company based in Toronto that has built a strong following among millennial travelers. Later this year, they will be operating programs on the Amazon,, France's Burgundy region, Vietnam's Mekong Delta, and one of our favorites - a thrilling expedition along the Ganges. G Adventures will work with your travel agent for seamless coordination. Do be aware that they charter the boats of established operators. You will always want to ask if G has the entire boat or just some group space on a regular departure.
We think this is going to be your best option on the rivers. And "G" is hip! Thanks for spending some time with us. You are correct in assuming that this site does focus on the needs of deluxe travelers seeking the best travel options. When we started this project, we felt that the younger consumer had many good online options for cheapest deals, mass market, international travel advice. But no one seemed to be speaking honestly with the mature, luxury traveler seeking out unbiased advice without insulting ad hype or sales pitches. Let us know how it goes with G.
Q - Our TA is pushing a CroisiEurope river cruise on the Loire next May because she feels that their boats "will not have a water issue". She generally knows what she is talking about but we use her primarily for ski trips and Disney. We want a great experience with no worries about all of the stuff we've been reading about water. There would be four of us, my wife and I are in our forties and the kids will be twelve and fourteen. We're just a little concerned because our TA seems to be the only one who knows about this. She says the design of their boats will enable them to keep sailing when others can't. Appreciate any light you can shed on all of this. Awesome site!
Q - We have friends, he's a lawyer and overly critical, who just got off a Uniworld Cruise. We've been waiting for their comments as we're planning our first riverboat trip next August which we hope we can do through you. They really loved their Danube experience but they said we might find the design of the ships "over the top". Our home in Boulder is rather contemporary and we don't want to spend two weeks sailing on "my grandmother's" home. Should we be looking at other lines?
A - Scenic and AMA will give you a sleeker, more urbane look. But Uniworld may be the world's most underrated river boat line at the moment. The company is based in southern California and has a string following on the west coast. They are partners with British Hotel Group Red Carnation, and their boats are pretty much designed to remind guests of Art Deco chic, with some aspects of baroque opulence. Unlike some of their competitors, Uniworld does not cookie-cut its interior designs. No two boats are the same and we have several favorites within the fleet
The River Empress, Princess, Dutchess, and Royale are classic boats launched between 2001-2006. The Royale is the newest, and the most deluxe of the four. In 2009, Uniworld launched the 162-guest Beatrice, considered a major hardware improvement for the line. We love the Antoinette, launched in 2011. This has been designated an "SS" ship, initials that have nothing to do with German military nomenclature. It stands for "Super Ship" and that has something to do with the fact that she sports a lovely indoor swimming pool, a movie theater, and the over-the-top Salon du Grand Trianon. All of the cabins on her La Princess deck have open-air balconies that can be opened with the touch of a switch.
The S.S. Catherine was launched in March of 2014 and the S.S. Maria Theresa set sail last year. She has ten suites that are 305 sq. ft. and a Royal Suite at 410 sq. ft.. Both of these new boats have gilded mirrors in great profusion so don;t sail with them if you don't enjoy looking at your spouse.
While the decor is a bit over-the-top for some, Uniworld's claim to fame is its lovely cabin space, good food, and the inclusive nature of its overall product. The most contemporary boats belong to Scenic - the most traditionally elegant belong to Uniworld. They each set design trends - in their own way.
Q - I receive emails and brochures from Viking Cruise. I called on 12/30/15 about a promotion set to end on 12/31/15. The agent was very nice and friendly. However, we were wanting/needing the standard stateroom. After being on hold for about 5 minutes, she came back and said the company had not even opened up the standard rooms yet, and did we want the Emerald room--which was $1000 higher per person. I told her no, the only way we could afford the trip was to do the standard room. She said she had to speak with her director, but would call me back that day or night. It is 12/31/15 at 2:30 PM and she has never returned at call. I am pretty sure this was a whole "bait and switch" set up, especially since the price of the standard rooms were advertised (what do you mean they are available?). I am so disappointed in the practice of a major cruise line for doing this--not even having the guts to call me back. I may be economically limited, but I am not stupid. How does a well-known company get by with this? Thanks for your help.
A - Your encounter with the Vikings did not go all that well - but that has been the experience of many folks throughout history who took up arms against them. Don't know what form of "help" we can provide, given your presentation of the "facts." In this case, we think you may be jumping on Viking based on some false assumptions.
First of all, you called them 24 hours before the end of a promotion and then were shocked that minimum space was no longer available. The idea that new inventory was not yet available just doesn't ring true. Viking doesn't do bait and switch - at least not in the context you are using it. The upper suites normally sell out first - the least expensive cabins are generally the last to sell, so there is no rationale to think they were trying to switch you to a higher priced accommodation. You wrote this e-mail to us just after lunch. We would expect that Viking called you back in the afternoon.
You tried to book without using a professional consultant on the day before a promotion ended. That is asking for trouble. But we would add one bit of advice that really isn't stated in our industry often enough: If it is literally true that you could not afford to go on this vacation unless you were placed in the lowest possible category, we would suggest that you forget about this kind of vacation until you are financially ready to do it right. We would urge you to not consider any cruise, river or otherwise, if you can only afford the minimum accommodations and the least expensive product. It often makes much more sense to delay a trip until the time that you feel comfortable enough to spend the money to do it in a way that will provide maximum, long-term memories and satisfaction.
Anything you do on any waterway or ocean is going to cost you real money. We hate to see people waste it on an experience that could have been so much better had they only delayed their travels until the appropriate time when cost was not a major concern. We do realize that ours is a minority view. There will always be someone in travel who wants your credit card number before the sun sets.
Q - Your site is amazingly thorough and helpful. Thank you. I found an answer to a question about how you would rate Emerald but I'm not sure how long Emerald had been in existence at the time of your answer. You appeared to not say a whole lot but were overall very positive and, after researching Emerald's site, I have to agree with you that their ships are attractive, their panorama staterooms are very nice , plus there are the pool and cinema. I watched their videos with interest in the fact that they do not try to use all perfectly pretty and coifed looking travelers (a la Viking's videos) but show real looking people. I saw a mention in another question referring to (cannot remember exactly how it was worded) the "lower rent" clientele (American) of Emerald who didn't want to spend as much money, were looking for package deals, didn't care about the history of the areas, etc... This American didn't read it thoroughly enough to see how much sarcasm may have been involved 🙂 Originally, we were thinking Uniworld or Viking but the former seems a bit cramped for stateroom space and the latter, though they enjoy a great marketing department, hard to tell if they are any better than the rest. Basically, review overload is getting to me. So here are my questions at the end of my rambling:
- Would you recommend Emerald for first time river cruisers who enjoy local history and sites, walk, hike a bit, bike a bit, like to eat good food, drink some good wine? Five star resorts are a bit pricey for us, we're basic middle class+ who don't need to spend top $$$$. We just want a nicely appointed vacation cruise with a considerate, thoughtful staff who enjoy what they're doing. And if not Emerald, a close second as far as pricing and comfort?
- Trying to figure which river, if any, might be a better choice in regard to the low water level possibility? Original plan was Budapest/Nuremberg trip, with our own plans to Prague.
- You said most all cruise lines provide bicycles? Thank you for your help!
A - Taken in order - We do think that Emerald might be a viable option for you. It has a somewhat younger demographic, is an excellent value, and the boats are new and moderne-minimalist. They are not fully inclusive so there is going to be some significant extra cost involved.
The big question is how well you would enjoy very much in the minority in terms of fellow guests who hail mainly from Australia, New Zealand, and the British Isles. You will detect, we think, some bias against Emerald by some river cruise agents because it is somewhat more difficult to book than its US-based counterparts.
All of that said, and reading your question carefully, yes we think you should consider Emerald alongside another good value option like Avalon.
You run river level risks on all of Europe's major rivers but we think that the Elbe and the Danube probably offer the highest risk, with the Rhine close behind. But don;t make a decision on this basis as no one can really predict, months in advance, how the "River Gods" will be behaving. We'd stick with your Budapest - Nuremberg plans. We like the river and the route.
Bicycles are used on all of the river boats. The best bikes and riding program are on Scenic.
As to "review overload" - well that is why we launched this site. Amateur reviews written by folks using pseudonyms, many working in the industry, is going to shed more shadow than light. And yes, Viking River does have an excellent marketing department. With 60 vessels, they better have.
Q - I have enjoyed your site and passed it on to friends. But I just don't see why you would possibly claim that travel agents will help you with the planning for no fee on a totally free basis. Sure you don't want to back off of that one
A - No, not at all. In fact, over 90% of all travel agent transactions including cruises, river cruises, escorted tours, safaris, and inclusive vacation packages, virtually any program that appears in a brochure, is priced with the commission to the agent built-in. If you book directly, you will still be charged the fixed price. True, some agents charge additional fees, but most don't.
Since river cruise lines have small boats with fewer than 200 guests, they are particularly strict about enforcing their pricing guidelines. Agents earn their commissions but they are not permitted to take part of the payment from the line and use it to lower the cost of the cruise for their clients. Such practices could mean that the agent will lose the right to sell and represent the particular line.
So always assume your travel agent is earning a comfortable level of commission when you purchase a river cruise. But also assume that their services to you are, indeed, complimentary.
Q - We are, at the urging of our travel agent, who happens to be in the prestigious Virtuoso organization, looking to do our first river boat cruise on the Crystal Mozart in August of 2016. We've sailed Seabourn and Crystal in the past but we're ready to try something upscale on the Danube. Can we assume you are as enthusiastic about this option as our agent seems to be?
A - Sorry - we're not. This will be Crystal's very first try at river cruising and the launch date is July 13th. August is too early for the ship to be properly broken in. But our major concern is the likelihood of stifling temperatures at that time of year.
We are extremely impressed with the itinerary round-trip out of Vienna, allowing for several nights ashore. The Mozart, one of the world's largest river boats, carried 203 guests for Euro River Cruises and, before that, Peter Deilmann. As the first Crystal river boat the Mozart will sail with 160 guests and many larger than original suites. In fact, the smallest suites are over 200 sq. ft. and there are twin two-bedroom suites at 860 sq. ft., unheard of on Europe's waterways. So our view of the Mozart is by no means negative but we are not enthusiastic about your plans to sail her in August.
Q - We have been perplexed by the numerous choices of river boats and accommodations on Europe's rivers. Until we found this site, we were babes lost in the wilderness. But we're still not sure about AMA. They seem to have a real advantage in their double balconies and we were wondering if you feel that is a deal-maker? Please help us close this six-month project?
A - Hope you don't mind if we say we'd prefer not to go to a buffet restaurant with you. Once you set out your parameters, the right decision should be self-evident.
There are many excellent reasons to choose AMA but we don't think the double balconies are one of them. The new class of AMA 164 Guest boats feature twin balconies in the five top categories ranging from 210 to 300 sq. ft. One of the balconies is "French" which means there is no dancing permitted on the balcony. The second balcony is real, meaning two people can sit in chairs and admire the passing scenery.
Let us share our views on balconies briefly:
01 - Their most important function is allowing fresh air to enter a cabin in which strangers have slept for at least a week over the course of many months or years. The views are secondary. Fresh air is, we believe, an important health consideration. Unless you live in New Jersey.
02 - It is impractical to imagine actually sitting in a small chair outside watching Europe float by. If you have any interest at all in the scenery you will need to be on the top observation deck where you can enjoy thrilling 360 views of the river and both sides of the shoreline.
03 - The size of the cabin is more important than the amount of balcony space. Since every river boat has entry-level cabins that are the size of a San Quentin cell, some guests will feel claustrophobic. Given the relative size of the bathrooms on river boats, the bedding, and the tight room to maneuver, size really does matter.
04 - The best cabins on riverboats, the ones with the best balconies, are almost always located on the top passenger deck. This provides for some nice views but it also means that half the ship, after reading our advice, will be on the uppermost observation deck, right above your heads.
Q - Despite discovering this enormously helpful site, we still have some confusion regarding pricing comparisons. Is there any way you could tell us what the various lines would typically charge for a standard cabin of about 150-170 sq. ft. on a river cruise along the Rhine between Amsterdam and Basel? We understand the ratings but we want to understand how closely pricing is related to ratings. We're fairly well-traveled but riverboat cruising seems to be a tough study for average consumers like us.
A - Well let's first understand that pricing is supposed to be confusing. If you weren't confused it would be more difficult to get you to spend more than is necessary. What you don't want to do is look at the total price. Instead, look at what it is actually costing you for each night aboard the boat. We pulled some current cost comparisons for the itinerary you selected the Rhine and ran some per-diem costs. Here is where you are likely to come out:
TAUCK - $450
SCENIC - $405
AMA - $312
VIKING RIVER $258
These figures will not hold for all sailings or itineraries so they must be viewed as only a rough approximation. It will give you a general sense of where these lines stand vis-a-vis one another. Do note we have used entry-level cabins. Also note that the four most expensive lines are also the most inclusive, so they naturally have higher per-diems.
Q - All of our friends have been raving about river cruises, so my wife and I finally decided to give it a try. We are preparing to leave in about 3 weeks and we’ve been hearing reports of low water levels. Some boats are being swapped out for others. We are really quite upset about missing out on our vacation, but the thought of a bus tour is an experience we don’t wish to have. The cruise line maintains the itinerary will still operate, one way or another, and I’m out a small fortune if we cancel now. What options do we have?
A - For those who are worried about water level issues, which we try not to minimize, we would urge you to purchase "cancel for any reason" insurance. It will add another 10-12% tot he total cost of your cruise but the peace of mind may be worth it. You would then be able to check water levels just before flying out and you could cancel for a full future credit to do the trip at another time. We understand this is a real hassle and you could be out some money for your flights, but it is the best protection you can purchase. Anyone who claims to be able to predict when water levels will be too high or low is likely blowing hot air.
The one pro-active thing you can do is discuss itineraries with your consultant. You can stack the odds in your favor by selecting the right river. We've tried to guide you in the right direction on this site.
Q - I am very mad at you folks. Your site kept me up. I tried to read it in its entirety when I found you at about 10:00 pm. last night. Very entertaining but I wonder how many people get your subtleties. So, my question is a simple one. When my wife and I take our first river boat cruise we will, ahead of all else, want to make sure that we are on the most scenic itinerary. If you had to choose only one based on what it looks like ashore, which one would you book?
A - Appreciate the question but there are so many positives to each of these river cruise itineraries. They are not chosen because they are passing through ugly towns and unattractive surroundings. The Danube is an easy choice but not all of it is lovely. The Danube, some forget, crosses Europe from the Black Sea to the Black Forest, a journey of 1,777 miles. Not all of those miles are attractive. The most beautiful part of the Danube is between Melk and Krems in the Wachau Valley. If your river cruise does not include this stretch, look at another itinerary. Another dramatic Danube highlight is the so-called "Danube Bend" where the river turns sharply en route to Budapest.
Our staff is not in agreement in terms of our response to your question. Our Editor believes that the Moselle is the most beautiful river in Europe because there are hills filled with vineyards and these lovely medieval towns and villages down below. It is striking.
Finally, we do have staff who will tell you that the best place for a river boat is "anywhere in France" and they have a good argument. The Rhone is lovely and it includes boarding or disembarkation in Lyon, France's culinary capital. The towns along the way read like a wine list in a truly upscale restaurant and this is an excellent itinerary when a few additional nights are added to Lyon at the end or the beginning of your cruise.
Q - We have planned a cruise next year on AMA that will take in Provence and Spain for two weeks between Paris and Barcelona. We are excited but worried now about more terrorist acts against France. We're not that well traveled and we are wondering if we should go and whether or not we should take out a special kind of insurance in case we get cold feet. Our Pastor has suggested that we not go so we are weighing that heavily.
A - We've received a wide range of questions on this topic. So here are three things to think about if future acts of terrorism are a concern as you look ahead to a vacation in Europe.
01 - Due the large number of American men who are insecure with some aspect of their genitalia, many of us find the need to carry a substitute in the form of a gun. That results in the highest murder rate in the industrialized world. It also means that we have more people in prison than any other nation on earth. And sometimes, when these prisoners are allowed out, they are even more violent than when they went in. All of which is to suggest that no place you will visit in Europe has the murder rate we have in the US, and, even with the current number of terrorist acts, you are generally safer traveling ion Europe than you are remaining here in the States. Sorry, but those are the facts.
02 - You would be making a mistake if you try to guess where lone terrorists or something planned by ISIS will strike. The fact is that no one knows. What we do know is that their goal is to unleash attacks where crowds gather in the States. Their goal is to make us all afraid. They won't succeed. We are moving as many of our overseas meetings as possible to Paris next year as a show of support, Many travelers are changing their travel plans to include time in France. There are, quite frankly, some destinations that give us concern based on the security reports that we read. The two areas of most concern to our staff currently are East Africa and the United States.
03 - You should take out "Cancel for Any Reason" insurance. This means that up until two days prior to your departure, you can cancel your cruise for a full refund in the form of cash or a future credit. AMA offers that coverage. You should also know that AMA rates highly in our evaluations for any number of reasons not the least of which is approachable management with an understanding of long-term guest satisfaction. In the aftermath of the Paris attacks there were a number of cancellations and those guests scheduled to sail on the sailings following the attacks were offered a $100% future cruise credit.
Sorry to disagree with your Pastor. We trust he is well traveled and up-to-date on matters of international security. By the way, what does your mailman think about your future travels?
Q - We have friends who are on a tighter budget than we are who have been trying to convince us to join them on Emerald Waterways. We fully understand that this won't be a top of the line river cruise and that everything involves an extra charge, but we enjoy our friends company and wonder if you would try to talk us out of going?
A - No. Traveling with friends is half a key component to any journey. The four Emerald boats are quite modern looking, even somewhat minimalist in design Emerald is not all that well known in the States because it is considered the contemporary off-shoot of parent Scenic, an Aussie-based line that we rate quite highly. Their pricing actually is somewhat inclusive, unusual for a brand at their lower price point. You will get transfers to the boat, beer, soft drinks, and lousy wine with lunch and dinner, all gratuities, and complimentary Wi-Fi.
What really identifies Emerald is the dual-purpose area at the aft end of the boat that transforms from an indoor, heated swimming pool with a retractable roof, to a movie theater at night. This is a feature that guests really love.Another specific feature aboard all of their boats is the "Open-Air" system on the Horizon and Vista Decks. With the touch of a single button, the upper part of the floor-to-ceiling window drops down, creating the feeling that you have a balcony without the need to actually pay for one.
The pricing model for Emerald has to do with the fact that these are very long boats, 442 ft. long to be precise, which allows for 182 guests. The boats will feel more crowded because they are but the higher density results is some favorable pricing.
So, as long as you are expecting an international group of guests, with a heavy contingent of Aussies, and a somewhat lower age demographic than their competitors, you might actually enjoy Emerald.
Q - Your latest update caught us by surprise. You rate Crystal # 1 even though none of their boats have yet launched. We had pretty much decided on a Scenic sailing next summer on an itinerary in France. Now we are wondering if it might pay to wait. We're in our mid-fifties, quite active, and we do not care for mass market anything. There is no particular need to travel in 2016. Should we wait?
A - Wait if you want to sail the best of the available river boat products. But you might try Scenic in France and then look at doing Crystal in 2017 or 2018 in central Europe.
Our top rating for Crystal is provisional and is based on what we currently know about building and service plans for their new boats as well as the company behind it. Crystal is seeking to extend the reputation of its cruise line to become the top-rated luxury travel plan in the world. They are devoting billions to that goal and we have ample reason to believe that they will be the best at what they do on Europe's rivers.
Our Provisional Rating is out now because Crystal's books are open and they will have a wonderful boat, the Mozart, sailing this coming year on the Danube. This is their only purchase of an existing boat - the four new-builds will begin arriving in 2017. Top suites on these sailings are already heavily booked by past Crystal Cruises guests.
What we know about Crystal's river boats is that they will have the highest staff to guest ratio in the industry, they will spend the most on food, they will have the largest cabins (the smallest category will be 220 sq. ft.) and they will have a top-tier lecture program and unique in-port experiences including company owned deluxe motor coaches. Our current rating is based on those facts, among others. We will be revising our ratings once our Inspection team has experienced the product but it is entirely possible that our ratings will be revised upward at that time given what we now know.
Q - Unfortunately, I let my husband get away from me for about an hour last Saturday, something I try to never do. He'd been to our local travel agency and he came home with a Viking River confirmation for a cruise in France that includes the Bordeaux. I love exploring different cuisines but I am expecting bland food given the age groups on these river groups. God forbid the chef should toss some salt and pepper on the dish! It was thoughtful of my guy but I wonder how frustrated I will be with the food given that I watch the Food Channel virtually all day.
A - Not sure that watching the Food Channel really qualifies you as a "Foodie". We think you have to actually go out and enjoy fine meals while also doing some cooking at home.
You may be pleasantly surprised. Viking River is the largest river cruise line, by a wide margin, so you tend to read more complaints about the line on self-appointed "critic" boards. The fact is that you will have ample opportunities to step off your boat to explore local cafes, markets, and restaurants on your own. You will have the opportunity to interact with locals and you will find a surprising numb of food oriented tours off the boat.
Just like tour operators and cruise lines, river boat operators are constantly trying to find affordable locally sourced ingredients. Viking offers European cereals and locally cured meats and cheeses to its guests. But you will also find Scandinavian offerings such as pickled herring and smoked salmon. You will also be able to dine outdoors in the Aquavit Terrace.
We don't want to ruin any surprises but when you get your list of available shore excursions you are going to see that you can go truffle-hunting, meet with local vintners, tour an oyster farm, and spend some time in a wonderful covered food market. Now, unlike the top-rated lines, Viking will charge premiums for many of these experiences. But you should know that if you are willing to pay for special shore excursion foodie experiences, they are available.
As to the idea that river boat food prepared on-board is intentionally bland - you are essentially correct. Half of the passengers will likely be on a salt-restricted diet - the other half should be.
Q - We are looking for some priority access advice. We would never consider anything less than the best when it comes to our first river cruise. I just could not abide a 150 square foot cabin - I would need at least double that to feel any sense of comfort and luxury. Your excellent site makes me think I am Tauck material. But you have implied that their top suites can sell out up to a year in advance. I want a prime season cruise In early September on their 11-night Monte Carlo to Paris in 2017. My local travel agent says simply "the books aren't open". Is that accurate, is there a strategy you all use, and, I suppose, am I in need of a new travel agent?
A - Contact us and we'll take care of everything. You can be placed on a priority wait-list for 2017 immediately. You will receive a wait-list confirmation and you will be assigned the space you want on the day the books officially open. You will not need to put up any cash in advance.
We don't know your neighborhood travel agent but in general we would point out that the word "agent" is a major clue. The word refers to being "agents" of the airlines. Most travel agents spend a majority of their time making air arrangements. You need a cruise and river cruise consultant to handle your booking. You should not be charged any fees for their services.
Q - Do you know anything about an accident that occurred to the Viking longship, Hermod, in the early morning hours of June 7, 2015 on the Rhone River?
Can this accident be verified? The Viking cruise, “Portraits of Southern France”, scheduled to begin on June 7, 2015, was cancelled and all those who arrived for the cruise were told that the Hermod, while being brought to Avignon for the beginning of our cruise, struck a bridge support in a wind storm and was severely damaged. My wife and I were among those who were affected and had to fly back home to the USA.
If you cannot provide information, can you refer us to the appropriate governmental/maritime authority who would have this informatIon?
A - So sorry to hear that you were so badly inconvenienced by this accident. River boats generally continue sailing during inclement weather and this accident appears to be the result. The damage is not being exaggerated and repairs are required. The facts are, in general, as you report them.
We see no need to contact any maritime authorities in Europe. That would be, likely, a frustrating experience. In the States, Viking is a member of Cruise Lines International Association but they act more as a marketing organization for the member lines. Writing, as a one-booking entity to the line's Customer Service people might earn you a future cruise credit but you represent little clout with a line as large as Viking River.
Your cruise consultant is your true advocate in this kind of situation. Your agent will be working within the Viking sales structure to secure the best possible financial relief on your behalf and to get you all of the information related to this accident that you are requesting. You have paid your agent a commission of at least $1,000. They need to earn it when things don;t go as planned.
Your travel consultant hopefully belongs to a consortium group representing millions of dollars in annual revenue. As such, they will have clout that you as an individual will not have. You need to contact your travel agent and you should expect their cooperation and advocacy. Please advise the outcome as we are anxious to see how Viking reacts to your travel agent's efforts.Again, so sorry this had to happen to you.
Q - Retiring (I hope) in 2016 and will be traveling through Italy from Sept 15 to about Sept 30, 2016 with another couple. Flying out of Chicago (Oak Brook) My wife and I plan to take the train to Lucerne for a couple of days after leaving Rome (been there before and loved it). Thinking of taking a river boat cruise around Oct 1st and flying back out of Amsterdam. Since I will be retired - I have plenty of time. Is this our best option or should we look for different itinerary ?
A - It is tough to make snap judgements without all the facts. Donald Trump can do it but we can't. Given the fact that you want to spend time in Switzerland, we would look at the itineraries that begin or end in Basel. Uniworld, AMA, and Viking River have good itineraries in the region. We would suggest you look carefully at AMA'S Enchanting Rhine program that gives you two nights in Zurich and two nights in Lucerne mid-cruise.
Q - I am starting to plan my 50th birthday party on a river cruise in Europe. I will have approximately 6-8 persons traveling. We have 2 singles (issue). I am looking for the most economical cruise that can handle our couples and singles. I was thinking of Nuremberg to Budapest but with the influx of people fleeing bordering countries and flocking to Budapest, I do not feel this will be a good fit. I love scenic, walking, art and wine. Some of us are very active while others are slow movers. I am also an RCI timeshare member and can get discounted rates with most of the water way cruises. I would really appreciate any and all help. Again this is for the big 50.... Thanks.A - Thank you for visiting us at riverboatratings.com And congratulations on your approaching 50th. The procedures to follow can get confusing. This is what we would recommend:
01 - Research the lines with whom your RCI timeshare will get you a substantial discount. It is likely you will need to book it through them to get the discounts. Be cautious - it is possible you will be talking with someone who thinks a riverboat is some sort of canoe.
02 - If they will allow you to choose a consultant, we would suggest finding someone locally who really knows river boats well. You should meet with them face-to-face to plan this special event.
03 - Pay less attention to the fare for doubles and look carefully at single rates. If the single rate is not attractive, and you pro-rate, the fare will be much higher for everyone. Do not expect to earn a free cruise. That begins with 15-20 guests. River boats will not grant free trips to any group below that level. Don;t negotiate this personally. let your consultant deal directly with the line.
04 - You are seriously overreacting to the situation in Budapest. If you are traveling next year, the situation should be a non-issue as Budapest is just a passing point for the refugees, who are headed further north.05 - We do like the Nuremburg - Amsterdam Routing. Basel to Amsterdam is also a nice itinerary. Good choices.
06 - Your consultant will make several recommendations but, in terms of best value, we would suggest you look most carefully at Emerald Waterways, the budget brand belonging to Scenic. You should also look at Avalon and Viking River. Those three lines will get you the best pricing. Some of the very best values will be found on Avalon and they have several lovely new-builds. None of these lines is inclusive so your actual cost will not be determined until you get back home where you can get suitably depressed when the final bills arrive.
We hope this outline will help you organize your approach to this important trip. Try to select a consultant who is a member of one of the two or three most respected consortium groups. They will have more clout than agents who don;t as they will likely represent millions of dollars in consortium bookings. Key question to ask: What arrangements will my boat arrange for "The Walking Dead" - as some industry types jokingly refer to slow walkers. Make certain there are enough bus tour overviews to accommodate the slow walkers in your group so they don;t feel left behind.
Q - You have not mentioned Emerald Waterways in your reviews and some friends have asked us to join them next summer on a river cruise. They did volunteer that Emerald was a "great deal". Any thought on the line would be appreciated as we don't believe a word on the so-called "critic" sites.
A - You haven;t heard much about Emerald for two reasons. They are a new brand and just started operating on Europe's waterways in 2014. They are also the "budget" arm of Australia-based Scenic, one of our top-rated lines.
Emerald is not very well known and your travel agent may have a little trouble booking them. But the value your friend mentions is essentially true. Emerald comes in with some very attractive pricing. The down side, we suppose, is that your fellow travelers may be budget travelers from Australia and other parts of the English-speaking world. So Emerald will likely (we certainly want to give them more time before passing any judgements) attract a lower socio-economic demographic.
The ships are actually extremely attractive. They have a sliding glass roof, light filled-terraces,and some lovely panoramic balcony suites.The design is contemporary. Guests get free Wi-Fi and tipping is included in the fare. Wine of dubious lineage, beer, and soft drinks are included. Bar drinks, however, are not and many of the better shore excursions are sold at a premium. This is not an inclusive product. Our bottom line is that you consider Emerald if you are on a tight budget and would enjoy traveling on a boat where Americans are a distinct minority. Donnie Trump, we suspect, would not book Emerald.
Q - We've done Uniworld and loved it. Their Rhine program was really well planned and we love the beautiful decor and, what we felt, was excellent food. We've traveled throughout Europe since my retirement on cruises, river boats, and both Insight and Collette Tours in Europe. Our son keeps telling us that we're not well-traveled unless we see some of India. The other day we received a mailing from Uniworld that offered some special rates, I suppose if we book it through them, on a 13-Day itinerary called India's Golden Triangle and the Sacred Ganges. We're really tempted but we need you guys to sign off on it. We're both retired execs in Tempe, great physical shape, early sixties, prefer Colbert (so far) to Fallon.
A - Don;t stop - Go. This is a lovely program that starts in Dehli, takes in the Taj Mahal in Agra, explores the pink city of Jaipur and see the wonder of the Ganges including Mother Theresa's home in Kolkata and Vedic temples built by Hare Kirishnas (no not the ones from the airport).
Yes, you will experience heat, pollution, some stench, and beggars. You will likely get some stomach issues during the trip. But the river, the mountains in the background, the colors, the sounds, and the humanity, make this a trip that is high on our list. Most visitors to India find the destination's challenges to be well worth the effort. And we love the interior design of the new Voyager 11. As usual, Uniworld has done some interior design work that surpasses the minimalist design on so many river boat look-a-likes. We enthusiastically vote with your son. If, by the way, you are into photographer, this can be the most rewarding journey you've taken in recent years.
Q - Hoping you could help me with an initial question re; river boat feasibility before I explore this any further.
My 85-year-old mother would like to participate in a river boat trip -Danube/Rhine, with her three able-bodies spouses children and their spouses. Mom is healthy except for her limited mobility. She can walk, but only for very short distances. She would be willing to use a wheelchair however, if one were provided for excursions.
I want to know if this makes any sense to pursue or,perhaps, if we would be better off to just explore other travel options. Any help you could give us about this would be very much appreciated.
A - Our first obligation is to "Mom". This may be the last trip where she can gather the entire family and it needs to be perfect. On the basis of what you have described, we would urge you to avoid a river boat vacation. The river boats will not provide a wheelchair nor will they allow their crew to assist in handling the wheelchair on the gangway. They are concerned about litigation issues. River boats are designed to appeal to mobile adults including slow walkers. But young children or adults who require walkers or wheelchairs will be uncomfortable with the lack of facilities for those who may have special needs.
Rather than try to get around all of this, you should concentrate your efforts looking for a small cruise ship with excellent facilities and a high level of guest services. They will permit your Mom to bring a folding wheelchair on-board and will generally assist at the pier etc. Since most of the Top Ten Rated Luxury lines (www.luxurycruiseratings.com) are inclusive, and come with significant discounts, you will find that the total value of cruises on oceans or on rivers is often quite compatible.
Q - Have read this information about water levels in Europe. Really wonder why yours is the only site to talk about this honestly? It sounds as though the Rhine has fewer problems because of the dams that have been built. So why don't the folks along the way in Austria, Hungary, etc. just build more dams?
A - The answer to your first question is that we do not take promotional money, free trips, marketing funds, or advertising to support our Media Group consumer sites. So we are free to be truthful.
As to your main question: The small towns and cities that line Europe;s waterways are generally opposed to spending a great deal of money to pay for infrastructure that primarily benefits the river boat operators. Since sightseeing is always included ion any of the major river boats, it is felt that the local economies do not derive a great deal of financial gain from day visitors off the boats. So the real story is that the local residents along the waterways do not see the advantage of being taxed to replace infrastructure that has worked for them for hundreds of years but may be a bit of a hinderance to the river boat operators.
Q - This has really been eye-opening. We've been really excited about the AMA Waterways river cruise we booked for next August. We are doing their Legendary Danube itinerary, the one that gives you three nights in Prague. What happens if we arrive in Europe only to find that instead of a terrific time on the AMADante, we'll be getting on a Greyhound bus. Will AMA give us advance notice and what kind of reimbursement can we expect for having our vacation pretty much destroyed?
A - Your bus will be considerably nicer than the one pictured above. And the majority of guests on your cruise will end up praising river boat management for the way they reacted to water-level related itinerary changes. In fact, it would be highly unusual for you to remain off the boat for more than one or two nights. That said, here is what you can expect. Your final documents will go out about two and a half weeks prior to departure. No one at AMA will know what the water levels will be when you arrive in Europe. Should itinerary changes become necessary, your agent would likely be notified - but not always. At AMA, the policy is to reimburse you at a rate of 15% for each day of itinerary deviation in the form of a future credit. Every one of the lines in our ratings now embraces a policy of future credits for disrupted sailings. Of course, the issue is that many guests are not pleased with the way things are handled and they will never want to sail with the affected line again. So a future cruise credit is essentially useless, particularly since it cannot be used by a third party. To the best of our collective knowledge, all river boat companies are now using future cruise credits rather than cash reimbursement. It is fair to say that their corporate viewpoint is that, after all is said and done, water levels are not under their control and they are being generous to even offer future credits for water level issues.
We do suggest that every potential river cruiser strongly consider our ratings. One of the major factors for a high rating on RBR is the manner in which problems are dealt with tot he guest's satisfaction. We have found, over the years, that there are vast differences in the way that these lines react to emergencies or operational problems. Vast differences. When the skies are sunny and the water levels are ideal, you can have an excellent sailing experience on any of the lines we include in our reviews. The consumer has to think about how they might perform when everything is not ideal.
Q - We are only eating organic food. No sugar, grains or butter. Beef must be 100% grass fed, chicken must be organic and pasture raised (not cage free) Salmon must be wild Alaskan (Frozen is ok).
I have contacted Silverseas and Regent but find they really do not accommodate organic. Do you know of any travel companies cruise lines or river cruises that we might check out. Let me know if you can help.
A - We are afraid not. The best we can come up with is to suggest that you bring home some of your favorite organic food, prepare it it in your kitchen, and turn on some old episodes of Love Boat.
Here's the problem. It's a cost thing. The food purveyors who deliver to cruise lines and river boats are not able to stock organic products to be shipped in bulk. If they did, the cost would be astronomical. There are also some marketing implications inherent in offering organic food in large dining rooms. It would imply that the food the majority of guests are eating is substandard, something that the lines certainly would not do willingly.
The closest you are going to get is a cruise or river boat chartered specifically for vegans. (Yes, we know that veganism and the organic movement are two different things) There is a company called Vegan River Cruises that is based in Munster, Germany that you may want to contact.
Or, you might want to loosen up and start to really enjoy fine cuisine. And if you lose two or three years at the end, who really cares? The 90's are just not that much fun from what we hear anecdotally.
Finally, we should make mention of the serious liability any cruise or river boat company would be taking on if it claimed to have an organic menu. Mislabeling happens more often than we imagine. No one wants to be sued because the Salmon being served in the dining room was raised in New Jersey instead of Alaska.
Q - My husband and I are looking for a mid-to-late August River Cruise. Preferably from Bucharest to Budapest. We'd like to spend some time in Prague pre or post cruise. Very confusing on best cruise that fits us. Can you assist?
A - If you don;t mind, we are going to use your note as a bit of a "case study." Ask any web site that claims to specialize in cruising this kind of question and they will get back to you with an immediate suggestion and some sort of "deal" if you give them your credit card right away.
We do take on the most interesting of the potential clients who contact us. But there is no way that we are going to try to dazzle you with an immediate answer. There are many things we would need to know about you before making any serious recommendations. How old are you? How ell traveled? Have you cruised any of the world's top ten rated cruise lines? Why have you selected this itinerary? What are your service and dining expectations? Do you want a top tier cabin (Many of them are sold out for the 2016 summer season on the better lines)? How are your walking skills? What is your "Sophistication Comfort Index"?
Once we know the answers to these and other questions and we have had an opportunity to speak with our voices instead of our thumbs, we will begin to swiftly narrow down all of the options out there to the one that most closely fits your profile. And one thing you can count on - our recommendation will not be based on the commission level of the specific line.
Other than that, you can count on one more thing: We will make every effort to talk you out of traveling to Europe in late August.
Q - What security measures are in effect on the river cruise ships in light of the terror attacks happening in Europe and elsewhere?
A - Not sure which terrorist attacks you refer to. It is far more likely you will be killed by a television set falling from the sky (off an apartment building roof) in the US than a terrorist attack in Europe. But the answer to your question is that river boats have security in place to determine who is and who is not boarding the boat. They use a room key id system. More importantly, while cruise ships are out at sea, a river cruise operates under local jurisdictional control. The local police and swat teams would be summoned immediately were there an incident. It would be misleading, however, to suggest that a highly-trained small security force is a part of your river boat crew. For the most part, security is handled, while in port, by staff with additional on-board responsibilities.
We do not want to offer a cute response. This is a serious topic. But we like to look at statistics rather than FOX News headlines. The most dangerous part of any journey abroad is the ride to your departure airport. If you drive America's roadways and live under America's gun laws, your risk of being killed is significantly greater than the "risk" of traveling abroad on a river boat.
Q - We are interested in spring or fall of 2016. My husband has health limitations, requiring extra rest. He may need to bring a Travel Scooter for taking city walks, or we'll need to plan for a taxi. We need help in understanding which lines, trips, cabins would best suit us. We have not taken a river cruise previously, and found your website most helpful. We have both traveled in Europe many times.
A - Thank you for your question. Given liability issues, you will want to work with a firm that specializes in handling cruises for those with some form of mobility issues. This is a very specialized field and river boats are not particularly well-suited to accommodating motor scooters. Crew is not usually allowed to help with lifting wheelchairs or scooters on or off the boat.
We are not experts in this field and we would direct you to the experts at either Sage Traveling or Flying Wheels Travel. Generally speaking, we would suggest you look first at Scenic. Each of their boats has elevators and handicapped equipped cabins. Several of the AMA Waterways boats also have handicap access cabins. Despite the availability of these cabins, your request would still need to be presented to the legal department at each line to see if they are willing to assume liability. This may all seem rather harsh, but we want to be honest with you. River boats are not constructed to meet the same accessibility rules as hotels or cruise ships.
Q - I would enjoy a themed cruise around wine and/or food, but my wife doesn't care. Is there a possibility of reduced pricing if we waited for a last minute booking?
A - No. River boats offer their best rates to those who book earliest. They assume guests speak to one another about pricing matters and they realize that travel agents would be really upset with the line if clients came home saying there were people on the boat who received better pricing because they booked at the last minute. By giving those who book earliest a discount, the river boat companies are using a rationale that is easily understood by all concerned. The whole notion of last-minute space on river boats is often understood. The fleet generally goes out full. These lines have offices in several parts of the world and they have travel agents and travel writers they would love to have fill those available cabins. The fact is that so-called "last minute space" hardly ever exists. And if there are a few empty cabins, most of the sales and marketing executives we've spoken to feel it is better to sail with them empty than to create a potentially distressful situation for guests who booked at the appropriate time.
Q - Where the Elbe River is concerned trust me you signed up for a bus tour. Our Elbe River "non-cruise" was supposed to leave Prague on July 5th to meet our boat, the Alstrid, up river a small distance away. Since there was almost no water in the river what happened to our group was that we were taken by bus to Dresden where Viking used our ship as a floating hotel for 3 days. They later bussed us to another of their boats the Beyla, where we stayed for another 3 days. Viking then took us by buses to see the sights, some of these bus rides involved hours of riding on a bus to see a sight/s and then go back to the ship.
It is my understanding that the port of Potsdam on the Elbe River was closed 3 weeks before our "non-cruise" was supposed to leave. Viking should have cancelled our trip then and there and given us a full refund rather that pretend in their email that we might be able to cruise. Viking needs cash flow even when the water doesn't flow, perhaps that why we weren't! offered the chance to cancel our trip.
Fellow travelers I have checked the website http://riverboatratings.com/, Viking is ranked # 5 there. Of the 11 river cruise companies shown in the ratings apparently Viking is the only company that scheduled cruises on the Elbe River in 2015. In the fall of 2014 AMA Waterways, for example, cancelled their entire 2015 schedule on the Elbe River because of low water problems in 2014. AMA's representative, Brandon, said that they don't want to cancel any cruises because their aim is to give their customers first class service and cancelling cruises certainly isn't giving first class service.
I spoke to my attorney and passed on the concept of "Implied Contract", he agreed that this was valid in this our situation. An Implied Contract is a legal term upheld by the US Supreme. Basically if a company says that they are going to do something for it's customers then they are legally bound to follow though to make sure that it's done. Just by the name, Viking River Cruise, the company is supposed to give us a river cruise.
They did NOT deliver on their promise to give our group and many others a river cruise. Viking can't control the low water levels, however, they can give full refunds when they know that there is also no chance of cruising the Elbe. Viking didn't give all of us adequate notice so we could cancel our trip and get a full refund. Some people were already in Europe so they couldn't have cancelled their non-cruise'" on the Elbe River since they were already on the continent. Other people in our group were never notified about the low water issue !
For the hundreds/thousands of Vikings non-cruisers on the Elbe River who were not properly compensated for not cruising you may file a complaint with the BBB. bbb.org/losangelessiliconvalley/business-rev… You will see that Viking has 48 complaints registered with the BBB over 3 years. I'd would guess that that is just the tip of the iceberg. On May 28, 2015 the Better Business Bureau Board of Directors revoked Viking's accreditation. Viking is back now with their A+ grade. Everyone should know that companies pay the BBB to be listed. The slate has been wiped clean from just 3 months ago when Viking's accreditation was revoked. Interesting.
We have a group (46 people, who communicate daily via email) of us who have been inundating Viking with registered letters of complaint to the Chairman of Viking plus other senior executives, multiple emails and multiple calls to customer service. Don't waste your time with emails, telephone calls and complaint letters to Viking. See suggestions below as to how you might get some response from Viking. So far they are stonewalling all of us hoping that we'll just go away. Not a peep from Viking as to giving us a better offer than their standard offer of voucher for $ 1,000 per person for a future cruise, where they plan to make more money off of us. Viking has been advertising recently 2 for 1 cruising in 2016 plus $ 2,000 in vouchers to the general public, which is the same deal that they are offering our group of aggrieved customers. Does that sound fair ?
My wife had never traveled to Europe before and had never been on a river cruise. She is still waiting for her first river cruise. For people who want to complain about Viking's mishandling of their complaints I'd suggest filing a complaint with the Better Business Bureau (BBB). You may also complain on Viking's Facebook page, subject to being banned from Viking's Facebook page by Viking, that's happened to one of our group. You may also send complaints to http://riverboatratings.com/ << this group doesn't accept advertising so that they aren't beholden to any river cruise company. I'm going to copy this post and send it to riverboatratings. The editor will probably respond to you. Check earlier posts here for a website to check water levels on the Elbe River. I'm sure that one of our German friends who have been providing us with great information on the Elbe can re-post that web address. If you ever hear from a Viking representative make sure that you get an agreement to your satisfaction.
Lastly I think that all Viking employees should read this article in Inc. magazine about how to customer complaints. inc.com/matthew-swyers/8-steps-to-handle-cus… Best of luck getting Viking to come up with an acceptable agreement/settlement for you. Thanks for hearing me out.
A - Thank you for your letter. Quite frankly, we receive a fairly high volume of complaints and we do not wish to become a site filled with postings by amateur critics whose real identity cannot be verified. Your note had enough specifics to ring true and there were serious water level issues on the Elbe in early July.
We could only find one question in your e-mail; "Does that sound fair." The question refers to the fact that Viking's offer of a voucher for $2,000 a couple was the same offer the general public receives. Your concerns, your terrible experience, and your feelings, are completely understandable. Rather than write an essay in response, let us list some of our reaction to the important issues you have raised in this correspondence:
What Viking did - turning your River Cruise into a partial Bus Tour when the river you were scheduled to sail was impassable, is standard industry practice and your letter could apply to virtually any of the major river boat lines. Viking's failure to respond to you in a human, personal manner is not standard industry practice.
We have been pursuing the issue of prior notification where water level issues in Europe will prevent passengers from enjoying the river boat vacation they think they will be receiving. We cannot find a single river boat operator, to date, that has an advanced warning policy in place that will allow guests to cancel their cruise on short notice due to river levels. That said, your travel agent should have known the Elbe was closed down and should have urged you, as we do with all European river boat clients, to carry the best available cancel for any reason insurance. If you have normal insurance, the "Act of God" provisions will serve to provide the river boat operator with an escape from liability.
Your comments that the public gets the same offer, 2-1 cruising in 2016 plus $2,000 in vouchers, that was offered to you int he form of two $1,000 offers. That is not true. Viking River has always had early booking discount offers in place. Their brochure prices are high enough to accommodate two-for-one pricing. It is a marketing ploy that many cruise lines and river boat companies use. It is, of course, a phony offer, since virtually no one pays the list price. But your goodwill vouchers are on top of any current offer. So it is a real offer. Offering vouchers for future cruises is standard industry practice on virtually all of the lines.
We are not certain that your attorney is correct. But we are not law school graduates so who knows what the courts would rule. But we want to share our opinion that every river boat brochure makes it extremely clear that bus tours may be substituted for portions of a river cruise when uncontrollable weather conditions make passage by ship possible. Every cruise line and river boat company has those clauses in their contract of passage. Unfortunately, few travelers read them and even fewer travel agents take the time to discuss this aspect of "risk". And that is what it is. When you book a river boat cruise you do run the risk of it not operating as described for any number of operational reasons outside the control of the river boat operator. Don;t think this is unique to Viking. The very top-rated lines substitute bus touring and hotels for the river boat experience when conditions make that necessary.
The money issue troubles us as you seem to have a lack of clarity on what the benefits were with a group of 46 travelers. You did not get the same offer as others who booked your scheduled cruise. As part of the group contract your travel consultant signed, you would have received at least three complimentary cruises for a group of that size. That adds up to well over $10,000 in free passage. Normally that money is pro-rated among members of the group giving them a further discount. Or, instead, it may have been used to provide free cabins for the leaders of the group.
We do sympathize with your position and we feel particularly touched by this kind of experience for your wife's first trip to Europe. But let us suggest that your group has gone about this in exactly the wrong way, guaranteeing a non-response from Viking which, based on your legal threats, will now stand behind its contract and brochure. Your travel consultant earned, by our calculation, a minimum of $30,000 for this group. You should not be dealing with Viking River or wasting your time sending letters to its Executives. Your travel consultant should be fighting this battle on your behalf with the sales department and her contacts at Viking. Your consultant has likely done many other groups and represents some substantial revenue for Viking. The negotiation as to compensation for the group should have taken place quietly, behind closed doors, so that Viking could have an opportunity to service your agent and make certain that the agency did not lose your business. Your agent would have pointed out that the group is "media savvy" and that some offer should be made to "avoid airing this in public in forums and elsewhere." That's the way to get things done. You have placed Viking in a position where their back is against the wall. Your letter makes us wonder what your consultant has done for their $30,000 + commission?
Finally, let us restate one of our fundamental travel rules for river boat consumers. All of these lines have lovely brochures. Their ships are essentially the same size and they all sail the same rivers. They all use the same gene pool of guides and they can only offer tours based on what is offered by the local tour operator in town with whom they have a contract. You can have an enjoyable, in fact excellent, experience on Europe's waterways. When everything is going well there is nothing better and you can have a truly memorable vacation on any of the lines reviewed on our site. But our ratings include a key component that is totally unknown to the consumer. One of the most important measures our ship inspectors and evaluators measure is the manner in which a river boat company reacts when things do not go perfectly. And we can promise you, there are vast differences in this regard. That is one of the primary reasons some lines score much higher than others in our ratings. Include this consideration next time you choose a river boat or cruise line. Ask your travel consultant how the company you are considering has handled past issues involving high percentage guest dissatisfaction based on the inability to operate as scheduled.
We know you feel this is a Viking problem. We wish it was. Viking is, by a wide margin, the world's largest river boat operator. You are always going to see more complaints aimed at Viking than any other line. That is to be expected. You are also going to see Viking named "World's Best ......." in various magazine reader polls since they have the largest number of past guests, most of whom rate their river boat experience quite highly. That is why the cruise or river boat consumer should never pay attention to Reader Polls. Clearly someone failed to notify your group properly. Unfortunately, the Elbe is well known to have some low bridges and water level issues. June and July, seem to produce the most cancellations. . Several other lines experienced disruptions. Please do let us know the outcome.
We apologize to our readers for the length of this response but we felt that, in this case, it was necessary.
- Q - We are intrigued and excited about the new Crystal river boats. But before we get too carried away, please let us know about the prices for the new boats. They sound expensive. A - It is common in the cruise and river boat industry to do what is called a "soft PR Campaign" releasing small bits of relevant information for maximum press impact. We won't have any specific pricing for the Crystal product for several months but we are anticipating a 20-30% higher per diem than their closest rivals. The product will be very inclusive and the staff to guest ratio will be the highest in the industry. The standard cabins will be larger than their competitors and they will have some large suites. We certainly think that pricing for this product could come in at $500 per person per day for an entry-level cabin. Crystal River Yachts will not be allowing their competitors to have too much advance notice concerning pricing so it cannot be used against them. Crystal Cruise per diems, by comparison, currently range from $450 - $800 per person, per day. Bottom Line: We expect they will be the most expensive option on Europe's rivers but also one of the most inclusive. They may also be the best. We've obtained a picture of the prototype being launched at the yard in Germany.
Q - Hi! My mom (75), daughter (14 by next summer) and I are planning to travel to Europe next summer. We are hoping to make a river cruise part of our European tour. I have been trying to research and sort through many tips and reviews and the limitations with 3 traveling together. I am ready for some help! My mom and I have been to Europe several times, but never on a river cruise. We want it to be nice of course, but do not need super fancy, thus hoping too to save some money. I have been looking at the Rhone river since it is an area that we have not been, and we have contacts along the Rhine to visit later on our trip. Croisi does not seem to score very high, but seems like it might offer something that will work for us? We were specifically looking at The Carmague and The Gateway to Provence (7 days - package without transfer). Also, we are not interested in being transported back to our original destination. Can we save money on any of the tour companies by not !
A - Hmmm - we think there are two or three questions here. Let us try to offer you some specifics:
01 - Crosi is a well-known European budget line that we would not represent. A better option might be Emerald Waterways which is the low-cost affiliate of Australian-owned Scenic, one of our highest-rated river boat lines. But if you would like our advice it would be to sail on a line like Avalon or Uniworld or, of course Viking. You will have a better overall experience. We'd rather see you in the least expensive cabin on the best line than a nice mid-range cabin on a line that appeals primarily to budget travelers. You are most likely looking at cost differences in the hundreds rather than thousands of dollars. Remember to use our per diem cost formula.
02 - The Gateway to Provence itinerary is a personal favorite of ours. We think you are on the right river path.
03 - If you disembark your cruise before it reaches its final port, you will need to have your travel consultant prepare special paperwork to secure the line's permission (it should be granted) But don;t expect any refund for unused days. There is no way your unused cabin can be re-sold.
Really hope this is helpful.
Q - Hello. My family and I are interested in taking a river boat vacation in Europe (May 2016). I will be traveling with my husband and a toddler (who will be shy of 2 years old by the time of cruising), as well as two sets of grandparents. I am looking for a family friendly, but sophisticated (if one exists) line. My husband and I have been on the Paul Gauguin and the Aranui, and greatly preferred the latter (to give you a basis of our travel preferences). We have also used the Holland America line and disliked it immensely. We mostly prefer self-guided adventures but feel that a river boat cruise would be best for an extended family vacation.
A - River boats are small and, given the target audience, it is safe to say that toddlers are not welcome. In fact, they are not allowed on-board. Tauck allows children 6 or older on their river boat itineraries. If it is a special Bridges family sailing then 3 years of age is the youngest allowed.
AmaWaterways and Uniworld require children to be at least 4 years of age. Even if allowed on-board, parents will need to endure glances and outright glares from some of the other guests. Riverboats are intentionally designed to discourage children by severely restricting the number of accommodations that will accommodate tykes. They claim it is an insurance thing but we think it has a lot more to do with an older clientele that feels that small children will detract from the calm on-board. Based on some of the river boats we've sailed, young kids running around the ship screaming would be a major upgrade of the current quality of the evening entertainment.
After some time researching, we think we have found a river boat that will, indeed, accept young children:
Q - We were really surprised to read your announcement regarding Crystal's new River Boat Brand set to sail in 2017. As Boomers who are still working, I suppose we're in a position to wait for Crystal to do our first river boat cruise. The question is should we? We appreciate find food and service, we're not snobs, but we love the way Mandarin Oriental and the Four Seasons brands treat us when we use their properties. We've cruised Silverseas but never a river boat . Tauck sounds amazing and we've learned so many things on this site. But it would be great if you would tell us if we should go with Tauck in 2016 or put it off a year? We love the best products that don't nickel and dime you for everything. We're foodies and a lot more interested in local life than we are in ancient history lectures. If you don't want to commit to a recommendation we'll understand. Who knows if this new Crystal line will be any good?
A - They will be known as the Crystal River Yachts and they will be excellent. You can take that to the bank. Not perfect, not at the beginning, but these people understand luxury and they are not entering river boating to be second best. Their target customer is the upper 2% of affluent travelers. Given your profile, and the fact that you do not need to travel in 2016, we would recommend that you strongly consider waiting for Crystal to launch in 2017.
Actually, you won't be waiting very long. The books will open on December 1st, 2015 and we would highly recommend that you call us that morning or as soon afterwards as you can. We expect the prime season sailings to sell out in the first 72 hours.
Q - We are booked on a cruise on AMA Waterways that departs from Passau. We will be doing some traveling in Europe before jumping on the boat and we arrive at the Munich Airport the day we are to board. I was wondering how we might get to the ship from the airport without using a private driver etc. We really enjoy making independent arrangements using public transportation. We will only be carrying large backpacks with our clothes and things, so no luggage issues. We travel light and we're really casual folks.
A - If you are planning on doing a one week river cruise on AMA, one of the top lines, you will be embarrassed if you are not properly dressed. We are amazed that you think you should board a luxury product that is fairly sophisticated with only a backpack. Could we convince you to change your cruise to something offered by Amtrak?
You can take a public bus from the Munich airport (Bus 635) to Freising train station (2.40 Euro single ticket) and then take the regional train regional train from Freising station to Vilshofen station.The train runs app. every hour with the bus leaving at 15 min past the hour from Terminal 2. The ride is about 2:10 h. The train station in Vilshofen is within walking distance to the Danube river.Good luck and condolences to the folks who will be sharing your dining table aboard your boat.
Q - Thank you for your informative site. Very much appreciated. Background: My wife and I are interested in an Eastern European river boat cruise next year for our 35th anniversary, ideally in September or October 2016. We've been on one cruise (Princess Alaska cruise w/Denali) and I would not say we're "cruise types." But having traveled extensively this summer through multiple countries - in and out of Airbnb homes, on trains/off trains, bus rides, occasional hotels, etc. - the idea of one bed for ~10 - 14 days and the opportunity to visit several smaller towns and cities sounds great.
Dilemma: Viking has 2 for 1 sales through August (Passage to Eastern Europe), Tauck has something similar, AMA, too, but some have a land portion, and some cruise lines include items that others don't. We aren't that price conscious, but, aren't snobs about food, service, or amenities, either; pretty relaxed travelers who could manage independently in ports and/or go with the flow, too. Any recommendations would be very much appreciated.
A - Forget about two-for-ones. It is best to figure the per person cost without air or insurance for a French balcony cabin. Take the total price and divide by the number of nights aboard the boat to get a per diem. Always use this technique and you will never be duped by clever marketing discounts that turn out to be misleading at best.
You are well traveled, a mainstream traveler, and you really are independent. You will have to pay for basic shore excursions as all of the better lines include them. For value and the level of quality you are seeking, we would recommend that you look first at Avalon. The company is operated by a low cost mega tour operator, Globus, and you will feel that you are receiving good value. It is not an inclusive line.
Q - Last year, I booked an "Elegant Elbe" cruise for July 2015. Two days before flying to Prague, I received an email from Viking that the river was low and that our itinerary would be altered. They reported that we would have to move from one boat to its sister ship during the cruise. Neither boat moved from their moorings in Dresden and Wittenberg the entire time! We were transported by bus to the towns and attractions on our itinerary. The first day of the "cruise," they combined two land excursions into a single day and took us out in sweltering heat. It was miserable.
Viking has offered us a $1,000 voucher toward a future cruise. I think this is an insult, especially since I never intend to travel with them again. Since returning to the U.S., several of us passengers have contacted Viking to complain. Viking has attempted to ignore us and, when they have contacted some of us, they have tried to get them to sign non-disclosure agreements before negotiating any other form of compensation. Does this sound a little underhanded to you?
While Viking cannot control the weather and water levels, they can certainly cancel journeys when they know the water levels will preclude any cruising! From what I have seen online, very few companies still cruise the Elbe River and virtually no Elbe cruises appear to have taken place this summer.
If Viking had canceled this cruise, my trip insurance would have kicked in and covered both the cruise and my air fare. As it stands, I spent a tremendous amount of money for a cruise that never happened. Have you any advice?
A - We feel your pain. You have been victimized by unanticipated weather patterns in the heart of the summer season. Understand that this was, legally speaking, an "Act of God." Viking is out the money it spent on alternative arrangements and the total cost of all the $1,000 vouchers they offered. Your consultant should have pointed out that Europe has been experiencing serious heat alerts in July and August for the past three years. This will continue, if you believe in global warming. If you don't believe in global warming, please move on to one of the user-generated fake review sites.
Our advice is to never deal with a river cruise line yourself. You have no clout. Your agent should be fighting this battle. Your agent has much more clout than you do as an individual. This is particularly true if your agent is a member of one of the better consortium groups which gives Viking River millions of dollars annually. Before booking any river cruise, it is essential for consumers to discuss and verify that their consultant is on a first-name basis with the line's top executives so, in cases like this, where something goes terribly wrong, there is a human being who can be contacted on a professional to professional basis.
While we can't fault Viking for unexpected river conditions, we wonder why your agent was not notified of conditions before you got on your flight to Europe. We also would prefer that your refund was in cash as it seems obvious you will not sail Viking again. Try not to get upset next time you are watching Public Television and those lovely Viking commercials run. Finally, just hang on, Trump says he is going to fix the river boat "problems".
Q - We have been told by our agent that river boats sell out a year in advance. We can travel in September or early October but nothing we would want appears to be available. If there is a shortage of boats, why don't they just build more?
A - Construction involves paying in Euros and currency rates figure prominently in any new shipbuilding negotiations. Now that the dollar is quite strong against the Euro, we are seeing some major commitments from the river boat lines to significantly increase current capacity.
Here is a fact that says it all: This year, 2015, the major cruise lines will launch a total of seven new cruise ships. At the same time, the major river lines will launch 41 new vessels this year.
The implications of this fact are staggering. From our perspective, we are already seeing river boats having to tie-up to other boats in port because if a severe shortage of proper berthing facilities. . We are seeing major sites like the Abbey in Melk, inundated with visitors from the river cruise fleet. So we will soon be asking the question - "How much is too much" when it comes to Europe's major waterways? It will be interesting to see if new river boat berth building can keep pace with the new arrivals. From reports we are seeing, we seriously doubt it.
So, yes, they are building boats. But if they build them, will you come?
Q - We are getting a lot of pressure from our friends, Mel and Susan, to take something called a Haimark boat through Vantage Travel. Wondering if this sounds OK. Our friends are a bit more adventurous than we are. He's an Orthopedic Surgeon who seems to want to be his own patient. He dives, he runs, and he pokes about the world, sometimes reluctantly dragging us along (I'm an attorney). This would be a trip to India and we wonder what your take might be of the overall product. It would be on the Voyager ship. Love the site - let me know if I can help if they ever come after you for telling it straight.
A - This is a tough call. The ship is brand new and is called the Ganges Voyager. She has 28 Suites and Americans will most often book the full program through Vantage or APT River Cruises, companies that charter the vessel.
Do the trip. The sites you will see, the smells, the otherworldliness of it all, far surpasses a river cruise through Central Europe. You will experience humanity and you will be traveling in a high level of comfort in suites that range from 260-400 square feet, among the largest on any river boat. But you will see incredible poverty and you will be afraid to eat in some of the places you visit. You may well get sick and, if you do, you will still think the trip was worth it all.
One caveat. There are a number of countries we have designated as "High Satisfaction Risk" destinations. India is one of them. If you are thoroughly prepared you will love the trip but you must prepare yourself for encounters of a third world kind.
When recommending travel to countries on our "High Risk" List, we normally do not recommend any but the very top outfitters such as Abercrombie & Kent, Cox & Kings, or Travcoa. We would prefer to see you int he hands of a major tour firm that has a substantial office presence in India. This is just not a place where you want to be dependent on a firm that uses subcontractors for guides and other local services. Our rule of thumb is that as a destination's level of squalor and government corruption increases, so should the level of tour operator you use to go there..
Q - We read your site after thinking we might take a river cruise. Our conclusion is that we would want to go with one of your top recommendations. Your site gives both the up and downside in a really refreshing way that we have not seen elsewhere. But given those downsides, how is river cruising as popular as it is what with the flooding issues, the just OK food, and limited shore excursion choices. Don't take offense, but a really cynical person could conclude that riverboatratings is actually written by the mainstream cruise lines to point out the negatives in a river boat vacation?
A - Oops - you caught us. This is really a cruise site masquerading as a river boat review site. How insightful of you. The only thing is if you read our sister site, www.luxurycruiseratings.com, you will see that we take the same approach with the cruise industry.
Please understand that the goal of the travel provider is to so befuddle the consumer that you will actually believe the product hype. Most travel products are designed for the typical American traveler. That translates to a demographic profile something like this:
A lack of knowledge and interest in other cultures, strict budget, no foreign language skills, not gourmets, and prefers package pricing. Yet, most travel advertising sells the dream of hassle-free luxury combined with romance and privacy in an unspoiled paradise. So there is the disconnect. They are trying to sell luxury to people who are unwilling to pay for it.
River boats provide wonderful vacations as long as the consumer is informed about the product and knows what to expect minus the hype.
There are dozens of river boat companies. We only review the top-rated among them. So, as a consumer, you might be wise to pick # 4 or # 5 on our list of the top lines. We hope that all visitors to our site will recognize that these are the best of the best - we've left off the really miserable options clogging up the rivers of Europe.
The big question we think that any first-time river boater needs to ask is whether or not they might be better off on a small, five-star luxury cruise ship. It is important for travelers to understand the differences. For us, the value of being in the center of charming and culturally significant villages and towns in Europe at a reasonable cost with a choice of inclusive or non-inclusive services makes river cruising a good option for most travelers. As to your specifics; flooding is a statistical possibility. You pays your money and you takes your chances. The food can be good, it is often fresh from local markets, but it is rarely the stuff of Foodie legends. To that we say : "So What?" You can find excellent food in virtually any river boat port. Finally, yes, there are limited shore excursions. But you are in the center of someplace fascinating and many travelers just walk off their river boat and do their own thing. Some guests do walking or even hiking tours. Virtually all of the lines have bicycles available for the use of their guests. No need to do a bus tour unless you feel it is what you want to do. Don't take our style, and occasional criticism, as negativity. If river boating was not a wonderful vacation option, we would not be devoting this much effort to this site.
Except for the conspiracy theory part Mel Gibson, we really appreciate your question.
Q - We were just about to contact you folks to do our first river boat voyage. We've cruised the large cruise ships perhaps a dozen time, most often on Crystal, which is the creme de la creme. So we were rather shocked to read that Crystal is actually launching a new river cruise line. Is this true, should we wait, what do you think about this? It must be every exciting for you all.
A - We are besides ourselves with joy. We are all wearing Spandex tee-shirts that proclaim "You Grow Crystal." Nothing like a river cruise line with no name, no boats, and no specific points of differentiation. But that is coming.
Luxury operator, Crystal Cruises, recently purchased by Genting Asia, which owns Asia's Star Cruises and a hefty stake in Norwegian Cruise line Holdings, has announced that Crystal will launch two new river boats in March or April of 2017. For competitive reasons, details will come out in dribs and drabs. No one really understands why Crystal would enter this arena since profit margins on a two or three-ship operation are potentially meager when compared with three new ships carrying 3,000 guests.
Crystal River Boats are the biggest hush-hush story in the industry and details will be leaked very slowly, for competitive reasons. If they are really going to launch these new boats and have them sailing by spring 2017, the books would have to open no later than June 1st next year. We would suggest putting off your decision until then as we do believe that Crystal may become the world's top-rated river boat brand. It is, currently, their game to lose. Unlike other river boat operators, Crystal's management already knows how to launch truly five-star luxury products. It remains to be seen if the limited construction and size options of boats that will fit beneath Europe's locks and bridges enable them to truly design a product on the rivers of Europe that is superior to all existing inventory. For river cruise enthusiasts, this makes for a rather fascinating case study. Let's all pull up our chairs, open a nice Pinot from Oregon's Willamette Valley, and watch this thing float out of the yard.
Q - Based, in large part,on the ratings you offer here, which are incredibly helpful, we booked a Tauck River Cruise in June of next year. As I just read what you have to say about flooding and draught and all sorts of things I never want to have to worry about on a vacation, I wonder if Tauck will still operate and if there is any chance they will give us a bus tour. My travel agent says they will do the right thing. Will they if the Danube floods?
A - This is a real issue for any river boat company in Europe. The answer to your question is that yes, even Tauck, will have to bow down to what their marketing department refers to as "The River Gods>" They even have a cute cartoon about the possibility of a change in plans on their web site.
When you book directly with Tauck there will likely be no discussion of negatives. If you book with a travel agent, your agent will receive the following message:
"It is almost time for _______________ to join us on the Blue Danube Westbound - we hope they are as excited to cruise with us as we are to welcome them aboard,
As travel professionals for almost 90 years, we have learned to prepare for the unexpected. And while any number of potential challenges may necessitate a change in travel plans, they won;t take the fun out of their Tauck River Cruise experience. In the event we have to re-choreograph their trip, please be assured that their satisfaction is always our first priority.
Occasionally, we experience challenges that may impact our river cruises. These include adverse water levels caused by too little or too much rain or trouble navigating the locks due to mechanical difficulties, or even worker strikes. While these circumstances are out of our control, we have plans in place and suppliers who are ready to assist in the event of a necessary change in itinerary."
So, yes, Tauck will do what every other operator tends to do. They will do the best they can to salvage your vacation. But here is where the lines differ. Who are those suppliers that Tauck's e-mail references? They are some of the best available. Tauck will generally use a higher grade of hotel if your cruise is going to turn into a land tour. They seem willing to take a financial hit when this happens. This is what the brochures and the amateur "critics" know nothing about. When things go south, there are major differences in the ways in which each of these lines reacts.
But the bottom line answer toy our question is that, yes, you can get a bus tour with Tauck if the River Gods act up. But do note that Tauck is already known as one of the world's premier escorted bus tour operators. Their competitors lack a 90-year history of operating such tours. And when you need to do it on the fly, based on the latest weather conditions, it is best that your river boat company have some experience in this area,
Q - Everyone we speak to in Hartford says do the Danube the first time. It seems like it is like doing Paris on your first trip to Europe. But we had dinner last night with a neighbor who happens to have moved here from Stuttgart, and he says he prefers the Rhine. We're so confused, we thought we'd just let you make the decision.
A - It is confusing because brochure-speak makes all the rivers look and sound beautiful. And then there are those magnificent ads from Viking River on Public Television (we naturally assume that our followers watch public television - if you don;t, please return to Cruise Critic). The fact is that we can argue any of Europe's rivers from the lovely and underrated Duoro in Portugal to the lovely Moselle and Seine.
We're not sure that first time European travelers should begin with Paris. Better to save it, after you have seen eastern and Central Europe, and toured the Greek Islands. So no, we don;t feel that one has to start with the Danube, although with Prague, Vienna, and Budapest, it is the safest "you're going to love these places" river in Europe.
The Rhine River cruises fulfill the dreams of most first-time river cruisers with a wonderful collection of old Roman ruins, Cathedrals, and, of course, castles. The best section of the Rhine is between Mainz and Cologne. Normally, when you do a Rhine cruise for a week or more, you will actually be sailing several rivers and tributaries including the Main, the Neckar, and the Moselle rivers.
When you sail the Rhine you are looking at an 820 mile potential journey that takes in six countries including Austria, France, Germany, Liechtenstein, Holland, and Switzerland. So you could easily argue, and we would agree, that it is the Rhine, and not the Danube that is Europe's most important waterway. You will see terraced vineyards and incredible castles yes -but you will also be traveling a rather congested waterway with a fair amount of industrialized sections of the river in view.
There is one memory about a Rhine cruise that is really special, aside from the fact that if you are there, you are missing the US Presidential campaign coverage - in mid-summer, July and August, many of the hilltop castles participate in a pageant called "The Rhine in Flames" in which the most stately palaces and castles are beautifully lit at dusk. Slowly cruising by this incredible scene is almost worth the price of admission.
Q - I want to sail in an Explorer Suite on one of the Viking River Long Boats. Their size appeals to me. At a cost of $25,000 for a one week cruise, I would expect to have a full King size King bed. Just want to make certain that is what I will get given the tendencies, as RBR points out, of some of these brochures to distort.
A - Your requirement for a true King bed has been interesting and we have thoroughly researched this matter. As per usual, the marketing folks have done some exaggerating and a wee bit of deliberate distortion. Here is how Viking describes the bedding in their top suites: "Hotel-style beds 79 inches x 63 inches (with optional twin-bed configuration)" So what exactly is a "hotel style" bed? Well it serves to point out that this is not a boarding school or a penitentiary style bed, which is helpful.
Viking’s Explorer Suites include what is typical in most of the cabins on river boats throughout Europe, what is known as a ‘European Queen’ or two twin beds pushed together with a bridge in between that forms a single large bed. These beds are larger than a queen, but smaller than a king. You would have boarded the boat, paid for the top accommodations, and then been disappointed with the bedding.
Uniworld, rated higher than Viking, does have a true king beds in their Owner’s Suite on their newest ships. The River Beatrice sails the Danube and the 300 sq ft Owner’s Suite does offer a proper king bed. But these "suites" are considerably smaller than Viking's 445 Sq. feet. Many guests appreciate Viking's modern Scandinavian design.
There are some people who are quite used to King bedding and they feel constricted in anything smaller. River boats, on the other hand, must constantly look for ways to conserve space. If they had their way, they would never accept guests over five feet.
In fact, there are very few true king beds on Europe's rivers. To make it easier for you next time, we've compiled a list of those handful of cabins that actually have true King beds. We'll save "California Kings" for another time as that would only serve to confuse the interior designers.Scenic - None Tauck - None Uniworld - Owner’s Suite on Beatrice or Royal Suite on Antoinette (Rhine) or Owner’s Suite on the SS Catherine (South of France) AMA - Only Ama Dara and Ama Lotus in Vietnam
Q - I am extremely excited about taking my husband to Vietnam on an interior river boat cruise. My travel agent says that there are several boats that are now doing this but I would know who really has the best program and which ship I should be looking at. We are just starting to travel after my husband's retirement and we do appreciate nice amenities and rooms. We also want to be able to trust the food as there are no Vietnamese restaurants that I am aware of in our area of Alabama. Any advice would be appreciated and keep up the good work.
A - Well we're not sure we can craft an answer for you given our shock at the lack of creative Vietnamese cuisine in rural Alabama. But we'll try.
The very best current product in the Mekong is the 4r0-passenger Aqua Mekong which was custom built in Vietnam. The boat has private tenders which means you do not have to tie up alongside other ships in some of the major ports.This boat could easily accommodate twice as many guests. The boat has its own speedboats for explorations inland like the Tonle Sap Lake in Cambodia. You don;t know the name but you've seen the lovely photos.
Aqua operates the two highest-rated river boats on the Amazon River and their product in Vietnam is inclusive of all meals, wine, beer, transfers, and the use of kayaks and bicycles. For such an intimate boat there are some really lovely facilities including a private cinema, spa, infinity pool, and a small fitness center.
The majority of guests are from the States so the authentic food is cooked to American tastes, whatever that actually means. The French might say it means "no taste" but the point is it is not overly spicy food unless you request it.
Think teak, clean lines, and a serene sense as you glide along the river. We better stop here - it is starting to sound like an endorsement. When you return home and tell the neighbors you've just been to the Mekong Delta on vacation, please try to take pictures of their expressions for our site.
Q - We would like to book a Rhine River cruise for late September/early October 2016 and are trying to decide between AMA Waterways and Tauck Rivercruise. Do you have a suggestion for how we go about deciding which is the best option for us?
A - That is really an insightful question given that most consumers think that you book a cruise via an online booking apparatus. In fact, you will be paying for the help of a knowledgeable consultant, no matter how you book your river cruise, so we would urge you to take advantage of the complimentary services a top consultant can offer.
This would include discussions about your passions and purposes for this trip, your past vacation successes, and the kind of environment that would most closely suit your needs. That means establishing a relationship with a travel professional that is not unlike your relationship with your physician or attorney.
That is the real honest answer to your question.
Q - We are riverboatratings followers down under. We booked Viking River through their Australia office with low cost flights . I told the Viking agent I would use flyer points to upgrade. He did not comment. My wife developed a back problem. This needed a flight with flat bed on medical advice. We asked Viking for help and it was then that we learned the 'O' class ticket means absolutely no changes so we had to buy a separate business class ticket for my wife and I travelled on the Viking booking. Her ticket was wasted. Moral: Don't trust Viking agent, beware the 'low cost' flight offer. Read the fine print and think carefully.
Viking, Chalon to Tarascon. We arrived at Chalon to find a bus and no cruise. The boat was at Lyon because of high water. How much notice should one expect. Of course, the fine print says that 'in exceptional circumstances, the schedule may change', etc. Then at the Southern end, we couldn't berth at Tarascon because of "construction'. Hard to believe that the cruise could be shortened by 40%. Complain and be offered $250 off your next cruise with Viking. In my case, that's a very safe offer because I would never go Viking again.
A - There is actually a small army of past river cruisers who are dismayed by their river line's inability or "unwillingness" to give them or their travel agent any advance notice of likely flood conditions a day or two before their long international flights. We feel that there are real issues that are not being addressed publicly that surround the question "when did you know about it".
It seems like a coincidence that so many river boat guests arrive in Europe only to be told at the airport that they will not be sailing.
Some of this falls on the shoulders of the travelers themselves who are perfectly capable of going online and checking river levels. But since high or low water is considered "An Act of God", no refund is ever required if the end result is a land tour by bus instead of a cruise on the water. There is no central clearinghouse for European waterway conditions and calls to reservation headsets sitting in their cubicles in the middle of Kansas, hardly have a clue about the ability of the company's boats to properly operate a scheduled itinerary. Those decisions are handled by a department generally called "Marine Operations". Consumers who wish to inquire about the status of a sailing before they depart from home ought to be speaking to Marine Ops if there is any doubt about river levels.
Q - I am wondering if you can recommend a wine/food program on a riverboat or barge. We really want excellent food and your ratings seem to play down the overall quality of the cuisine on the river boats. We're from Sacramento and we visit Napa often. We expect to have two or three other couples join us, one of whom owns a restaurant with an excellent wine list.
Trust you can advise these California "Winies". I fear our travel agent drinks "Ripple".
A - If you want to make the better of the riverboat options, consider the Food and Wine designated AMA Waterways sailings or the highly-regarded "A Taste of France" Tauck itinerary in France.
But given your profile, we want you to think seriously about doing one of the excellent French barge trips through the Bordeaux or Burgundy regions of France. The food, inclusive wines, and close up and personal scenery will far eclipse anything offered on a 120 Guest river boat. But the trick is to try to do this trip with two other couples and book far in advance. There are a few absolutely lovely three-bedroom barges available through a knowledgable consultant. The majority of barges in France offer wonderful, leisurely sailing but smallish cabins and bathrooms that only a supermodel can endure. If you travel as a sixsome, and we know you Californians like to do that, the boat opportunities really open up in terms of comfortable accommodations and attention from the crew.
Most French Barge itineraries are six nights rather than seven and the experience is more costly than a river boat cruise. But for many of those who contact us about the various merits of the river boats, the barge option in France is a wiser choice.
Q - How often, after all of the hype, are river boat sailings in Eastern Europe cancelled due to water levels? Are there certain months when this is more of an issue. Some of the forums seem to have contradictory information.
A - Forums do not generally present "information". Instead, they give you the personal views of people who may or may not be actual travelers. They may have a vested business interest in disseminating their "information" and, quite often, they are living in countries where amenity and service expectations are far different than those of the sophisticated American traveler.
River boat cruises become bus tours when portions of the river have high or low water. High water can be caused by sustained rains or the melting of ice in the Alps or similar mountain ranges. Low water is most often due to sustained drought, most often during July and August.
You really can't predict this occurance but the pros like to avoid late April, August, and October sailings. The chances of any European river cruise encountering water-related operational problems averages out to about 3%..
- Q - We have been told that AMA Waterways has double balcony cabins on its boats. Is this really true and how do we get one?
A - AMA first designed double veranda cabins in 2010 with the debut of the AmaBella. It is a rather unique cabin design and one that we think gives AMA guests a real advantage. The first balcony is French, with floor to ceiling window that opens. The second balcony is a true "American" balcony that accommodates a table and chair. It is tight but adequate for pre-dinner cocktails.
This will allow for lots of fresh air, wonderful unless you are cruising past one of the industrial zones on the Rhine or the Elbe. But we want to caution first-timers that it is likely they will want to look at land from the upper deck rather than a balcony that eliminates at least 50% of the available view. Our bottom line advice: Look at total square feet rather than the type or even number of balconies in your cabin. When it comes to riverboats, every square foot matters. The most common scenario in an unfortunate river cruise experience is a couple that booked a "mid-range" cabin that turned out to be something like 150 square feet, never realizing that there are some prison cells that are larger. The food, however, is somewhat better on Europe's waterways.
Q - We seem to have a choice of different size river boats, with the largest belonging to Viking River. In terms of density, are there real advantages in terms of one size over another? The fact that everything is shown in meters adds to my confusion. Really useful site but you should have video of all the boats.
A - For video, go to youtube. For good deli go to Katz's. For river boat information without the marketing hype, stay where you are. The fact is that there are only two or three current models of riverboats when it comes to size. They all have to pass through the same locks and under the same bridges so a revolutionary size/design is unlikely. Most of the boats are close to 443 feet or 361 feet in length. Even the Viking Longboats, the biggest on the rivers, are still 443 feet long. The Viking River Baldur holds 190 guests while the Scenic Pearl, the same length vessel, carries 171 guests.
The Viking Sky is 361 feet long and accommodates 150 guests while the same length Avalon Poetry 11 carries only 128 guests. But Viking's Longships have some new designs that permits for more public space per guest. We think that river cruiser currently have a choice of a boat that carries about 130 guests versus one that is 80 feet longer and carries 170-190 guests.
The newer boats tend to be larger to increase yield and so often have more modern facilities. But at this stage, we would not recommend that you eliminate any of the vessels featured in our ratings on the basis of size alone. If you want to be picky, and we know you do, the 361 foot model has the better per square foot per guest ratios.
Q - We have signed up for our first cruise on Tauck and we are getting concerned about the dress code and just how formal it will be. Can you tell us what we should bring on this cruise and just how dressy it gets. We went on one of the big "forum" sites and everyone seemed to think that Tauck was really dressy. Some even said they would cancel their booked river cruise if ties were required. What is the truth here?
A - Every river cruise line, like every cruise line, comes with a "Sophistication Score" as well as a "Redneck Rating". They vary. Unfortunately, brochures really don't describe what your fellow passengers will be like in any helpful ways. Brochures are usually made using models who look like the kind of guest the company would like to attract.
Tauck has a high sophistication score, partially because many of its guests are worldwide travelers who have been with the company on several of its global journeys. Here are the unstated rules of river boat dress requirements:
01 - No riverboat line has formal nights. Leave all formalwear at home. Never rent or even borrow any clothing for a riverboat journey. It is never necessary.
02 - Longer cruises on the Rhine and Danube will include evening events where a suit or sports jacket and tie are appropriate. We do not believe that a suit for gentlemen is ever really necessary on a riverboat. We would suggest that gentlemen bring one tie. On cruises of ten nights or longer, men should bring two sports jackets and ladies can bring a blazer, or two, one or two simple dresses, and pantsuit outfits. Always bring a light scarf or sweater as the air conditioning on river boats is designed to confuse the brain into thinking you are traveling to both Africa and Antarctica on the same journey.
03 - The dress naysayers are generally correct: You can do a river boat cruise with pants and a shirt and no one will ask you to leave. The Sophistication Index closely follows the ratings. If your spouse is a qualified redneck simply say "no formal nights at all" and let it go at that. Riverboat men should expect that they will want to wear a sports jacket with an open-collar shirt to dinner. The problem comes in when you are socializing with other guests or attending special evening events ashore. People who believe that they can travel anywhere outside the United States without recognizing that other countries are generally dressier than we are, might do best to just vacation in the trailer park and save a good deal of money.
Q - We will be celebrating our 40th anniversary and we would like to go on a river cruise. We are looking at one of the two-week itineraries between Budapest and Amsterdam..Outstanding food is one of our prerequisites. We'd hate to be in Europe for two weeks dining on banquet-style or luke-warm buffet meals.How do we avoid this?
A - Since you used the term "outstanding" to describe your culinary expectations, we would have to say that we seriously doubt that any of the current crop of river cruise lines will meet your expectations. The food aboard the top river cruise lines, particularly AMA Waterways, Tauck, and Uniworld is often quite good. But river boats have small kitchens, rather-limited option menus, and food budgets that just don't match that of the Top Ten-rated cruise lines.
If you are seeking truly memorable cuisine on the water in Europe, you will need to refine your search to include the smaller, inclusive, five-star lines. The best lines in our ratings for food are Crystal and Seabourn. The Oceania ships have excellent food at a lower price point.
Finally, we would strongly suggest that you look at the possibility of doing a river barge trip in the south of France. Many of these barges employ talented chefs and you can accompany them tot he local market in the morning where they purchase the best and freshest offerings.
As a general rule, never expect really special cuisine on anything that floats with per diems under $500.
Q - We were on a Uniworld river boat tour last year - first one ever - newer ship - ss Catherine - as foodies (and realizing this is a cruise ship and not a Michelin star restaurant) - we found the food to be extremely good - also, they include all drinks and cocktails and had excellent included wine pairings - we were in Bordeaux and Provence - cabins were beautiful and well appointed - no tips - everything included.. we did not think the tours were anywhere near the level of those on Tauck (had previously been on a Tauck land tour) but were acceptable plus - varied with the guide. we met a nice couple on the tour who just invited us to join them in October on a Danube cruise - due to their time limitations with dates and desired itinerary- they booked Viking (a suite) and we are going to join them...
Our feeling is that having travel and dining companions you enjoy adds a lot to the trip....Reading various sites about Viking i do have misgivings about the food not being all that great; do not like that cocktails are not included and that tips are not included I also did not think Uniworld did as good a job as Tauck does at taking care of you from start to finish - greeting at airports, etc.... also, Tauck land tour had all ages of people - not just older ones even though it is expensive...
We have not finalized the Viking tour but i wonder if we are making a mistake and spending all this money Just to be joining some other folks....
I am not clear on what your website does - do you offer travel agent services? i realize you want to be low-key..... but how low can you go!? LOL and thanks for your help. we need to decide in the next couple of days.
A - You have been on two lines whose overall services are more highly -rated than Viking River's. But you can have a wonderful time on Viking, which has helped make it the world's most popular river boat company. Chevrolet outsells Porsche, Target sells more jewelry than Tiffany's. We would make this particular decision based solely on how badly you want to spend time with these new friends and how disappointed you might be to travel on an alternative without them.
We are not a travel agency. We are an upscale vacation planning firm celebrating our 30th year in business. All of our personalized booking services in conjunction with the finest river cruise lines, ocean cruise lines, and escorted tour companies, are offered to our carefully selected clients on a "No Fee's Ever" basis. We are not hunting new clients here so we can afford to be "low key". We are quite serous in our desire to be travel truthtellers given the nonsense about travel and travel products on the crowd-sourced sites.
Q - Love both of your sites. How damn refreshing to hear the truth without ads or sales bs. But please, help us out. We sell river boats and we want to be sure that we have it right. Is "Riverboat", as in your site name, correct? Or, are these just boats or, should we be calling them ships. Anything you can do to straighten out the terminology would be appreciated.
A - Actually, "riverboat" is not a proper term. As Douglas Ward, the author of the respected Berlitz Guide to Cruising observes, a boat is owned by someone privately or leased out. It belongs to someone. On the other hand, a ship is ocean-going so that doesn't really work. The proper term is one that virtually no one uses - "rivership". They generally are designed for rivers, have flat bottoms, a Captain and crew, and three or four accommodations decks. They are obviously designed to navigate Europe's interior waterways, including passage through locks and under bridges.
If you want to impress your friends, and clients, use the proper term "rivership". A boat is the proper term for something stored in someone's back yard.
Q - My wife and I are River Cruise veterans, having done cruises along the Rhine and Danube with Avalon. Now, we are looking at a cruise in the Duoro River Valley. We've sort of narrowed it down to AMA or Uniworld. We love the fact that we can come here and get straight advice - so which one should we take?
A - The two new ships along the Duoro this summer, Uniworld's Queen Isabel and the AmaVida were, interestingly enough, both launched by DuoroAzul. They are the country's largest river boat company and most of the better boats sailing the Duoro are leased from them. Most of the river boats that are well-known are actually owned by in-country operators who lease them out or by the banks that finance them.
The Queen Isabel is more stately and the AmaVida is sleeker. We like the Queen's heated swimming pool and gourmet restaurant, You will get to see at least five World Heritage Sites while tasting some wonderful food and the region's best port wines.ost guests on these programs do a two or three-night pre-cruise stay in Lisbon, a charming, and often-neglected European capital. A day trip to the white stone "white villages" is a wonderful day excursion.
We really think you will be pleased with either of the two ships under consideration. Base your decision on price and cabin location/availability.
Q - Wonderful web site with lots of great information. My wife and I are looking to take our 5-year anniversary in Europe and a riverboat cruise seems to be at the top of the list (It may be the whole trip or only spend half of it on the boat). However...we're in our mid-thirties and I know that will put us on the younger side of the clientele onboard. Budget is not a huge concern. We're looking for a good mix of relaxing/eating/drinking on the boat with a variety of excursions (not too many museums) time to explore small towns, biking by the river etc. Tauck and/or Uniworld seem to be the best river cruise candidates based on what I've read: Do you agree or have other suggestions? Any itineraries you would recommend for us "youngins"?
A - We know lots of couples in their thirties and forties who have had some extraordinary travel experiences because they have the rare wisdom to realize that sharing your travels with those who have lived twice as long as you have can bring forth fascinating insights and experiences. So don't cave in to "ageism". We would say that, given your profile, you ought to concentrate on river boating in France or along Portugal's Duoro River, We think that AMA, with its emphasis on wine tastings and more modern approach might be your best option. They do have, for instance, walking tours based on the guest's physical fitness capabilities. Join the serious walkers on tour or ride bikes with them through the towns, and you might meet some really interesting people. We also think you should remain open to the idea of both small ship cruising on a ship like Sea Dream or one of the better French Country Barge Programs. Your age requires some carefully thought out travel consulting but, in the hands of the right advisor, we have a feeling you will get it right. We hope you won't be offended if we mention that every word written on this site has been prepared by someone who has left his or her thirties along the side of the road.
Q - My family is in a similar situation to the folks who wrote to you about Viking from Columbus. We have read every word on your site and I guess we have one question to pose to your Editors. What is the single thing that you like the most about Viking River? Your response will really help us make a decision, more difficult since we don't come from the middle of the country and we are "buffeted" by the winds of craziness out here in Palo Alto.
A - We love Palo Alto. Sometimes we fly to SFO and rent a car just to be able to sit in the Starbucks on University and Waverly to listen in on conversations that demonstrate all that we don't know or understand.
So thanks for asking us and not Siri. The thing that we like most about Viking River, really like, is the modern Scandinavian aesthetic. We think it works really well on river boats and it tends to make a ship seem more modern and fresh.
Q - We are thinking of joining two friends from Columbus on a Viking River Cruise along the Danube next July. As we were getting ready to call in our reservation, we came across this site and were wondering if you were aware that yours is one of the only sites to downgrade Viking. One of the other couples has sailed with Viking and they thought it was terrific, with really good tours and gourmet cuisine. But your site seems believable so now we don't know if we should go. Who do we believe? This whole travel decision-making process has made us dizzy and we really can't make head or tail out of all the information available. I'm sure there are others in our position.
A - We're sure you are right. But don't lay that at the feet of river cruising. The problem is two-fold. Amateurs have opinions based on extremely limited experience and marketing people for the tour companies distort the truth about their products so they can sell more of them. Confusing the consumer into thinking they are on the best product at the best price is part of the game.
Here are some things you can do to get at the truth:
Unless your friends have devoted most of their adult life to studying and analyzing comparative travel products, discount large portions of what they have to say.
If you use the internet, never believe what anyone tells you about the product if they are featuring advertising from the same or similar products.
If you are reading about travel products in the press, try to ascertain whether or not the reporter has accepted a free trip in exchange for a "review" or puff piece. You live in the center of the country and you are better equipped to discern fact from fiction than you might imagine.
Viking River is a very good river cruise line. But, based on the personality and preferences of potential cruisers, we find ourselves recommending better options fairly often.
Q - My next-door neighbor and his wife, who are far better traveled than we are, just returned from a river cruise where they said they got a great deal of knocking about as the ship progressed with the ship rising and falling and shuddering. They were on a longer Rhine/Danube cruise, something we are considering, so we are naturally concerned. My wife is deathly afraid of sea sickness and has never cruised for that reason. I thought a European cruise along the "quiet" waterways would alleviate her concerns. Love to know your thoughts.
A - Our first thought is that, perhaps, you should consider moving. Your neighbor is prone to exaggeration. The rivers in Europe just never get that rough. They are as smooth as advertised. Our suspicion is that they were traveling between Amsterdam and Budapest, a stretch that includes more than 100 locks where the ship can be lowered or raised. There can be some scrapping as the ship's side brushes against walls or equipment and there is some creaking and churning. But that happens in our bedrooms at home. We try to warn you about anything really worth being concerned about when it comes to river cruising. This is not one of them.
Q - We were referred to this site by our travel agent and were surprised at your placement of Viking River Cruises below many of the smaller, lesser-known lines. The Conde Nast Ratings apparently rate Viking River near the top. No offense intended, but why should we believe a web site versus a respected publication like CNT?
A - No offense taken - it is an excellent question. First of all, the ratings you refer to are from the annual "Reader's Choice" poll. Readers send in their ratings on a wide range of travel products. Since Viking River owns far more than 60% of the total European river boat inventory, it is safe to assume Viking has more past guests in the USA than any other river line. They are, as well, the heaviest advertisers in the river boat category.
We just don't think that social media and reader votes, many of which are openly solicited by various travel products, ought to serve as the standard by which qualitative ratings are based. We think that any reader survey ought to be rejected solely on the basis of the voter's typical lack of reference in judging a great many same category products.
Finally, we wonder how any entity can claim to fairly judge products and their comparative value, when the products being judged pay huge sums of money to the web site or publication for advertising.
We will never do that. If we did, we would feel that we were insulting the intelligence of our readers. The choice is yours.
The question is not whether or not Viking River provides a superior river boat product. The real question is whether or not there are better options for you and your specific profile.
Q - It took my husband and I about five minutes on riverboatratings to figure out that river boating is really not for us. It all sounds a bit more mass market and regimented than we had hoped. But we did see that the very top-rated river boats are not necessarily Europe-based boats. Our profile is that we like upscale products, our idea of roughing it is a middle row seat in Business Class, and we do enjoy seeing somewhat exotic locales. We've lived in Zurich and have seen most of Europe. Can you point us to the river boat you think has the best-designed, most comfortable cabins on an interesting non-European itinerary?
A - Our current favorite is the new 40-Guest Aqua Mekong recently launched by Aqua Expeditions. This is an all-suite boat that actually features California King-size beds in every stateroom. But what you may like best about this river boat, aside from its captivating crew and excellent itineraries in Southeast Asia, are the walk-in showers and dual-sinks in every bathroom. There is a media room with theater seating, a great evening concept for riverboaters, a small gym, and two Spa treatment rooms. The plunge pool has an outdoor bar, of course. This one might be more your style. Normally, we would have this cruise be part of a longer journey in the region possibly adding in time in Cambodia, Laos, Thailand, or Singapore.
Q - We have cruised Europe with Vantage and we recently returned from China where we sailed with Viking River on their Emerald. The Cruise tour did not really give us enough time in Beijing and Shanghai and we would advise traveltruth readers to try to add days in both cities. The cruise, however, seemed too long by a day or two. The real problem is that most of the port stops are industrialized areas and newly built factory cities were something we really only needed to see once. Travelers by riverboat to China should understand that many of the "historic cities" on the Yellow River program are now several hundred feet below the sea as a result of the dams in Three Gorges area, the world's largest ever public works project.
We found the food onboard and the service preferable to what we experienced on Vantage but were put off by many Viking River veterans who felt that the food in Europe was better because local chefs were sometimes brought on board to prepare their local dishes. This just didn't happen in China. And that is my question: We had a number of really touristy off-ship lunches included in the full day tours. The food was really marginal and virtually all of these restaurants sold trinkets to tourists and were huge, sort of like rest stop restaurants on the highway in the States. One place they took us to had North Korean wait staff that clearly didn't like Americans. Is this unique to Viking River and would we have had better off-ship food and service had we sailed with one of the higher-rated lines?
A - Probably. Included off-shore meals are a major expense for river boat companies and it is one area where you can be disappointed with a lower-priced product. The unpleasant North Korean service you encountered would not be tolerated twice by the top lines. But in Viking's defense, friendly, warm table service is not characteristic in areas of China outside of Hong Kong, Shanghai, and Beijing. Also understand the operational problems involved in finding a clean place that can serve one hundred and fifty, or so, Americans within an hour, while making it a friendly and memorable experience. Always judge the best travel products by how they react to problems not how they perform when everything is doing well. One would hope that your negative comments were reflected in passenger comment cards and that Viking would quickly remove this dining option. To ingratiate yourselves to the North Korean staff the next time you visit, you might want to present them with a DVD of Seth Rogan's latest movie.
Q - We are about to book a two-week river cruise on AMA, one of your top-rated lines. We will be traveling with good friends for two weeks on the Magnificent Europe Program. In evaluating costs we were wondering how the top three lines vary in terms of what they do and do not include in the way of beverages. If we are paying for every cocktail, things could get expensive.
A - The cost of liquor and beer does vary from line-to-line and destination. This is, as you can see, one reason why Tauck sells for a price premium. It appeals to those who like a more inclusive experience. Here is the latest listing of inclusive beverages on the top three-rated lines. Hope the olives are also sufficient for your needs:
All alcohol—all the time. Many premium brands offered and included.
Europe market- Breakfast—Champagne is served. Free flowing domestic beer and house wine at lunch and dinner. All other alcohol is extra and charged to onboard account. Many premium brands offered for purchase.
Vietnam/Cambodia---Complimentary local beers and house spirits all the time/ Unlimited house wine and lunch and dinner
Myanmar- Free flowing domestic beer and house wine at lunch and dinner. All other alcohol is extra and charged to onboard account. Many premium brands offer.
Europe market- All alcohol included. Many premium brands included but some premium brands/wine and spirits are extra.
China/Russia---Free local beer and house wine at dinner. All other alcohol at an extra expense.
Q - We are looking for advice concerning reports of neighboring stateroom's disturbing noise volume in Tauck's MS Inspire Loft stateroom # 104. The noise comes from other cabins vacuum toilet-flushing. (We are currently booked in that cabin for next summer). On the one hand, we read that Tauck and Scylla would address the problem but then read that a Tauck employee used the cabin and found no problem - which we presume was then not ultimately addressed. Can you please bring us the Travel Truth?
A - We would, first emphasize, that river boats are built using pre-fabricated cabins that are dropped into place. This process is nothing like the construction of an apartment or condominium and noise from adjoining cabins can be annoying, given the thin walls. On one recent inspection, we were able to keep track of our neighbor's digestive tract with a degree of specificity we found to be superfluous.
Yes, the Inspiration class cabins had an issue with toilet-flushing noise in certain loft cabins. Unlike some lines that might have publicly denied it, Tauck responded to Riverboatratings with a factual account of a quick resolution of this problem. During this past winter season, when the boats are normally going through their yearly maintenance upgrades, Tauck tore apart cabin walls and installed the latest type of sound-proofing insulation in all of the Loft cabins on both the MS Inspire and MS Savor, The fact that the Loft cabins span two passenger decks is a bit of a structural challenge but it would appear that Tauck has gone to considerable expense to correct this problem.
Many of the posts you will see online about cabin noises are misguided as river boats, by definition, are poorly insulated and noise coming from adjacent cabins and on-board plumbing seem to be much louder than they would be on a small, luxury cruise ship.
Your cruise next summer should now go smoothly. As experienced cruisers of all kinds will point out, if you really expect it to be as quiet on-board as you own bedroom, consider renting out the entire deck.
As a closing suggestion: Bring a portable sound machine like the ones sold at Brookstone. It will filter out much of the corridor noise and adjacent cabin conversation. Some river boat and cruise passengers tell us that they often sleep with their noise-cancelling headphones on. One frequent river cruiser we know brings a small footprint C-Pap machine and mask whenever he travels. Ironically, he does not suffer from sleep apnea.
Q - Our agent has assigned us to a cabin that appears to be at the very rear of the boat on a river cruise we are taking next July. Just wondering if we should kick and scream. Our impression is that there was very little space left on the sailing. Does that sound right to you.
A - We would sort of need to know the line, the boat, and the category but here is our general take. The river will be calm. In fact the Europeans normally vacuum their rivers each night before retiring. But aft cabins are often next to or below alternative restaurant/bars. That could get noisy. Have your agent find out where the crew quarters are on the boat. As to availability - nothing surprises us. We suspect your agent was being honest and you got one of the last available cabins. Oh, and, please don;t "kick and scream" during your cruise. The walls are so thin you may get to listen to the Slovakian stand-up comics tapes being played in crew quarters.
Q - My wife and I, and my semi-annoying brother-in-law (he actually plays polo - what a toff) are looking at a Scenic Waterways cruise on one of their new ships, something called the Awful, oops, sorry, its the "Opal". Haven't heard much about this boat and my wife points out that you guys don't even review it. Love to have the good, the bad, and the ugly. Enjoy your approach.
A- We will be adding Scenic to our reviews the next update. The fact is that Scenic Cruises is one of the world's top three luxury river boat lines. You don't hear much bout them because they are an Australian company marketing primarily to upscale travelers from down under interested in assisting the EU economies.
You will get better pricing on the "Awful" but let's look at the Opal. She will carry 169 guests and all cabins, even the standards at 160 square feet on the bottom deck, will come with "butler" service. The majority of staterooms fit into the "Private Categories" and they are 205 square feet and come with an innovation unique to Scenic; cabins that feature Scenic Sun Lounges, a design that allows each balcony to become a private solarium.
Virtually all cabins on the so-called Scenic "Space ships" are larger than competitors categories. While Tauck's impressive 300 square foot Category 7 Staterooms seem to sell out faster than any other category on any other line, Scenic's Space Ships, the Opal and the Jasper, will feature Royal Panoramic Suites that are 325 square feet.
There is a great deal of river boat "buzz" about the split pool on Sun Deck. Half of it is a heated pool and the other half features a unique swim-against-the-tide pool experience. One of the features that we really like aboard this new concept design are the restaurant windows that can actually be opened in nice weather. This will make it easier for Aussies at window tables to toss their empty Foster's overboard.
If you want the downside we would say that Scenic does not really cater to American guests and that is unsettling to some folks. You are more likely to chat up someone from Brisbane than Boston. A healthy way to look at it is that your vacation in Europe will have a down under feel to it and that might be a good thing. Scenic is a bit harder to book than the major lines that cater to the US market. We would highly recommend Scenic for those who have traveled to Australia and New Zealand and found the people friendly and engaging. That, by the way, is just about everyone.
Q - We loved your response about river boat companies and their candor is talking about possible weather problems. We are scheduled to do a Danube cruise on Scenic next August and it sounds as though that could be the time of year when draught and low water levels is a problem. We were wondering, looking ahead, if there is any advantage in terms of the direction of our cruise. We are headed downstream as things now stand. We're going to make our own air arrangements. How do we keep the line from cancelling our scheduled cruise after we have boarded our flight to Europe? What protection is there?
A - The general consensus is that the ships on schedules that take them upriver on the Danube handle low water problems better than itineraries in the opposite direction. The reasons for this are rather complex but direction does indeed matter based on the experiences of the past several years. Both flooding and draught just months apart would be an extremely unusual occurrence but we would not rule it out.
In the case of river boat journeys, we highly recommend insurance that offers cancellation for any reason. River boat companies do not generally offer a refund for "Acts of God". But some companies are much better at informing guests about adjusted sailings and routes than others. We measure this carefully when compiling our Ratings so we suggest you read them carefully.
If you book directly you are on your own. The best protection is to do what a really good river boat consultant would do - carefully monitor English-language online German newspapers and keep in touch with news reports and the weather channel. Given the investment of any cruise reservation, the consumer should always take full responsibility for getting updated weather reports that include river conditions. Weather and strike conditions, along with re-confirmation of all of your flight details 24 hours prior to your departure from home are critically important. Don't leave this to the river boat company. They have little interest in refunding your money. And don't leave these details to your travel consultant, no matter how good you think he or she might be. . Given their work schedule, they cannot devote the time to last-minute checking that you might do. Here are the basics of what you need to do 24 hours before leaving on a river boat trip:
01 - Check for airline strikes and river water level issues. Are sailings being cancelled.
02 - Have a five-day weather forecast so you know how to pack and what issues you may be facing.
03 - Re-confirm all flights and all seats directly with your airline. (Your travel agent will provide the best contact numbers)
04 - Notify your credit card company where and when you will be traveling.
Q - We are one couple, of hundreds, whose river boat cruise turned into a combination cruise (on a different ship than we booked) and bus tour. We are rather surprised at the lack of advance information about flooding or low waters we were provided. Is this common and what are your views on this subject?
A - We are not particularly pleased with the manner in which river boat lines, in general, have handled this question of water levels and their effect on itineraries. This topic has not been tackled with candor and you are right to be concerned. Just this past week, one company, Viking River, had twelve sailings that were effected by water levels. Guests had to do partial bus tours or switch from one Viking ship to another mid-trip. Last year, dozens of itineraries on all of the major lines were affected and there are hundreds of angry guests who feel they were not given adequate notice or compensation for their troubles.
The problem has to do with both high water, caused by melting snow from the Alps and other mountain ranges, and the low waters in July and August caused by summer draught. In the former, river boats may not be able to fit under bridges. In the latter, river boats may lack a sufficient draft to navigate the waters.
We believe that the need to adjust itineraries, change ships, and alter schedules, happens more often than the public perception. Each company covers itself in the fine print and they have an absolute right, due to weather conditions, to make changes in the name of safety. But we have noticed major differences in the manner in which each company handles these matters, particularly as pertains to guest compensation or options to cancel. Many guests on river boats last year complained online and elsewhere that they were not informed that their boat would not be operating the full itinerary until they landed in Europe.
The most recent problems with high water occurred in late June of this year. Uniworld had to switch guests from the River Empress and River Princess. True they were mostly able to keep the same cabin assignments, but guests had to pack up and move in the middle of their vacation. Avalon lost several sailings days and substituted bus tours. AMA and Tauck were able to maintain their schedules. AMA claims none of its boats were, thus far, affected. Viking, which has larger boats requiring a deeper draft, had 12 sailings affected.
Last year, during heavy flooding on Danube and the Rhine, Tauck was the only river boat company to offer full refunds to all booked guests based on their decision not to "operate a bus tour when our guests have paid for a river cruise." It will be interesting to see if Tauck can maintain that rather expensive policy should operations be adversely affected this later this year.
One of the concerns we have in terms of the rights of consumers to have all the facts, is that the range of issues is so broad, water too high or water too low, that there is no sure season to avoid both flooding or low water. Some of the new, larger river boats do require more draft and consumers might consider this when selecting a mid-summer cruise. One of the areas that seems to be most adversely affected by water levels is that portion of the Danube that runs between Regensburg and Passau.
There is all manner of anecdotal evidence about river boat issues on the various crowd sourcing opinion sites. But our professional view is, as of this moment, from everything we have seen, AMA and Tauck seem to have the best consumer-driven policies when it comes to an inability to perform the itinerary for which their guests enrolled. All of the so-called river boat specialist web sites are supported by river boat advertising so it is no surprise that this problem is minimalized. But information about water levels and each company's ability to operate each program, as advertised, is a serious issue that we will not shove under the rug, or under the river, in this case.
Q - I am so damn mad at my travel agent. We've asked her three times which side of the ship is best (we're sailing the Avalon Line on the Danube) but she doesn't seem to know. It would seem like a simple question. I think I'll just do it myself next time. Do any of your people know the answer?
A - Well, actually, all of us on staff here prefer the cabins in the middle of the ship. Smoother ride - ask for one of those. Probably best for you to book directly given your charm and sophistication. Most experienced river cruisers like to book the sider of the boat that gets the least sun as air conditioning on these boats is not particularly strong so afternoon shade can be a blessing.
Q - We have been looking at a longer cruise, next summer, from Amsterdam, but the reverse direction seems to work better in conjunction with my wife's work schedule, she is a pediatrician. Would appreciate any guidance here - how big a mistake would we be making to do this itinerary in reverse?
A - Upriver or downriver makes a difference when you are doing a Yangtze River cruise, or sailing the Nile River. But that has to do with the north/south directions you will encounter. Europe's major riverboat routes on the Rhine, Moselle, or Danube are more east to west so direction really doesn't matter. The locks need to be reserved in advance and the time in port is normally the same in each direction. That said, we love the idea of sailing into Budapest as the city seems to open up in welcome as the boat approaches. But that's just us. Don't worry about reverse direction - you'll still be facing forward.
Q - We are trying to figure out which river boat company has the best theme cruises for foodies like us. We're in our mid-forties, New Yorkers, and we couldn't conceive of going to Europe without food being our top priority. Which line should we look at first. When we asked our travel agent about river cruises she handed us a brochure for Holland America.
A - Our guess would be that you have another two decades before you will be ready for Holland America. But don't assume that the crowd on any river cruise, even those with a culinary theme, will have a younger clientele. The rule of thumb is that quality on the water is related to age of guests on the water.
The line you should look at first is AMA Waterways. A shortcut to doing a search is to know the terms they use to identify food and wine themes: "Culinary Delights - Bites and Sights" - "In Celebration of Wine" - "Gourmet Cruise" - "Chocolate Connoisseurs Cruise".
The good news is that you will have all day, every day, to search out the best wine shops, bakeries, and small village cafes along your route.
Q - My girlfriend and I are about to pull the trigger on a wine cruise by river boat. During our online search we discovered this site and were wondering if there is one line you might recommend. We're in our early fifties, live in northern California, and we enjoy going out to Napa whenever we can. I guess you could say we know our wine stuff and we would really like to choose a river cruise that goes into the most depth. Our particular interest, at the moment, is the Bordeaux area of France.
A - The closest you will come to a true wine enthusiast's cruise is the new "Bordeaux Vineyards and Chateaux" seven-night itinerary on Uniworld's River Royale. The cruise covers the Medoc region and includes special tastings, wine pairing lunches, and even an onboard dinner designed by two-Michelin star chef, Philippe Etchebest.
But that said, we suspect that you could be disappointed by the depth of knowledge you might glean on any wine-dedicated river cruise. If you would like to be with other wine snobs, gaining entrance to "closed tot he public" vineyards, and accompanied by a true wine master, you ought to be looking at one of the land programs run by a company called Fine Vintage Ltd. Deal with James Cluen, if possible.
You might also consider a two-week program that combines a river cruise such as Uniworld's, with a more in-depth custom week of private touring arranged by a top tier travel consultant. We are just concerned that you would find a lack of depth in any of the wine cruises operated by any of the river boat lines.
Q - We really are enjoying your web site but wonder why there is obvious favoritism shown to Tauck. We've been extremely happy with AMA, sailing on the AmaCello and the AmaCerto. Now, we are seriously thinking about their program in South Africa. We've also done a cruise on Uniworld on the Beatrice that was extremely enjoyable. So what's the story with Tauck? How come yours is the only major ratings service to list them as number one? You seem honest so I'm surprised you go so overboard with one line? I will tell you, some it reads like cash has changed hands.
A - Really? We suspect you are being paid a tidy sum by all of Tauck's competitors. No, seriously, your question, deserves an answer.
We are the only review site that does not accept any advertising and earns no revenue from online sales. We do not "crowdsource" reviews. Our inspections reports are done by trained industry professionals and leading river cruise specialists. We rate Uniworld and AMA quite highly but Tauck is rated # 1 because:
01 - They are a highly respected worldwide tour company with cash flow, staff, and management that other river cruise entities cannot match.
02 - Because they are, first and foremost, a top-end tour operator, Tauck is vitally concerned about providing the same level of quality that wins it numerous awards for the quality of its land-based tours.
03 - Tauck's customer service response to problems is significantly better than any of the other major river boat lines. Tauck's response to flooding issues is just one example.
04 - Tauck is the only line to place a three company-employed tour directors on each sailing. They create and manage their own shore excursions rather than farm them out. A Tauck Tour Manager accompanies every tour.
As to why we're the "only ones to rate them at the top? If you dig deeply, you will find that other river boat review sites are popularity contests with votes cast by individuals with little or no industry background. You should know that our current staff has been on 131 river boats and cruises. We have the motivation to get it right without fear of lost advertising and we have the background to do accurate evaluations.
But, look, ultimately you have to decide who you want to believe and we trust your judgement.